Ratings based on 3,203 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from TN

Close to Union Square

Posted Apr 21, 2017
Hotel was walking distance to shops and transits. Room was good. Bathroom was small and bed was slightly uncomfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017
Great location and very nice and friendly staff Clean room
4 out of 5
Recommended
for Everyone
by A verified traveler

Affordable with a great location

Posted Apr 19, 2017
Pros: Location and price!
Cons: see above
Location: Shopping, easy transit on public transportation.
Overall our experiance was good. The front desk was not very friendly and didnt acknowledge we were waiting for 15min as two people helped one customer. Shower was nice but water could have been a bit warmer and the in room heating was a bit confusing and didnt warm the room very well.
4 out of 5
Recommended
for Couples
by A verified traveler

European Feel

Posted Apr 17, 2017
Pros: Location. Romantic, European feel.
Location: Plenty of shopping and dining.
Older hotel nicely kept. Very good location with shopping and restaurants close by. Staff was excellent.
Comment from Hotel Management
Apr 19, 2017 by Seanc, Hotel Management
Thank you for the positive review! We would love to welcome you back whenever your in San Francisco!
1 out of 5
by A verified traveler

Dream hotel to Disaster in one year

Posted Apr 14, 2017
This used to be our favorite hotel in San Fran. It is no longer a 4 star and barely qualifies as a one. The breakfast bar is gone. The Italian restaurant is gone. The customer service is gone. The "complimentary" wifi and kuerig coffee results in a $29.00 administrative fee on the bill at checkout. We left after one night and will never return.
Comment from Hotel Management
Apr 20, 2017 by Seanc, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
2 out of 5
by A verified traveler

No sense of urgency

Posted Apr 13, 2017
Got to the hotel and valet for the night was $60. Then went to check in and we were the only ones at the counter but the supervisor wouldn't stop talk to the employee for a couple minutes. After the supervisor got done talking to the girl at the front desk there had been another guest arrive and stand at the check in place next to us. The surpervisor left the girl to check us in and them in all alone. The girl seemed overwhelmed and it took about 15 minutes to check in. The worst was the next day we called valet to bring our car up. They said it would be 30 min. Which is crazy. But we waited and waited. 45 minutes in we talked to the front desk and said we've been waiting where is our car? They called the valet service and said they're grabbing it now. 10 minutes later I talk to the bell help and asked him if he could check on our car he called and they said they just heard about it 10 minutes ago. So my wife, 9 month old and I had to wait an hour and 10 minutes to get our car from valet to head out of town. Terrible experience
Comment from Hotel Management
Apr 20, 2017 by Seanc, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
Pros: Good size rooms, friendly staff, good location
Cons: Facility could be updated but that's a minor point - overall good - it's a centrally located hotel & no issues re. cleanliness
Location: Easy access to downtown & cable cars
Clean facility, nice rooms, friendly staff - thumbs up!
Comment from Hotel Management
Apr 17, 2017 by SeanC, Hotel Management
Thank you for choosing to stay with us during your trip! We appreciate all of the positive feedback and I will definitely share this review with our staff. We hope that you think of us or any of our other properties for you next vacation! All the best
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Excellent downtown location.

Posted Apr 10, 2017
Friendly, affordable, will book there again as location is right in the hub of downtown
Comment from Hotel Management
Apr 17, 2017 by SeanC, Hotel Management
Thank you for choosing The Villa Florence Hotel! We are pleased to hear that you were happy with your choice and hope that you keep us in mind the next time your in San Francisco. All the best
3 out of 5
Recommended
for Business Travelers
by A verified traveler from NY

$30/day "admin/heath" fee an issue

Posted Apr 7, 2017
Pros: Good bed, large TV, large bathroom; no hot water problems.
Cons: Being honest through Expedia about $30/day "admin/heath" fee
Location: Good location below Union Sq
Getting hit with a $30/day admin "fee" ($25) and "health" tax ($5) that Expedia did not cover was a lousy way to do business, since I chose the hotel for value, not amenities. Small room with good bed, large TV and large bathroom with no fan.
Comment from Hotel Management
Apr 20, 2017 by seanc, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Very convenient.

Posted Apr 6, 2017
Pros: Clean, location, quite.
Cons: Electrical outlets to charge phones, laptop, etc. few.
Location: Location great.
Very convenient for downtown SF (Union Square and Financial District).