Ratings based on 809 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly helpful staff. Nice hotel and amenities

Posted Aug 25, 2015
Pros: Convenient location
Location: Walking distance to pier areas
Relaxing stay. Clean quiet room. Walking distance to AT & T Park. Friendly staff and valets.
5 out of 5
Recommended
for Everyone
by A verified traveler from Camarillo, CA

Nice modern Hotel next to Convention Center.

Posted Aug 24, 2015
Very nice modern well kept hotel. Gym was very nice and liked the fact they provided super fresh filtered water. Convenient location and close to Moscone. Good value also ane nice bar/lounge.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2015
Pros: Staff is extremely friendly and helpful.
Cons: Rooms.....there is a semi-transparent window on the bathroom door. Terrible.
Location: Lots to see and do, you are right in middle of everything.
Stayed for 4 nights....hotel is close to everything....no self-parking option, must valet. Good experience overall, bathroom door is semi-transparent which doesn't make sense. Location is great and center of everything. I would stay here again but ask to see if rooms exist with a different door. The staff is the best thing about this hotel....very accommodating, friendly, and will ensure your stay is pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ciudad de Mexico

Excelente para negocios o familia

Posted Aug 10, 2015
Pros: Su ubicación, comodidad, excelente restaurant
Cons: Todo muy bien
Location: Muy buenos restaurantes, Lombard Street, etc
Muy cómodo, muy bien ubicado excelente para negocios o para visitas familiares
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 6, 2015
Love the W brand; however, while the staff was top notch, this property is way behind in being styled and outfitted like most other W hotels I have visited. Found the walls and hallway doors to be paper thin... could hear every bit of traffic in the corridors.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
Great hotel, room had great view and was very clean. All staff were very professional...
5 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Great hotel close to union square

Posted Jul 28, 2015
Staff were very helpful. Facilities are clean room is spacious all the essentials are covered well by the W
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location

Posted Jul 27, 2015
Pros: Location. Staff was very helpful and friendly.
Cons: Better use of space in rooms. No need for bench seat adjacent to window or odd footmassager beneath desk that prevented chair from being pushed in
I stayed here before the San Francisco Marathon with my husband and two kids. We had a room with 2 queen beds. The beds were nice and soft. The Bliss bath products were great and the staff were very helpful. The location cannot be beat. Right near Yerba Buena Gardens. Tons of restaurants and shopping all around. Close to public transit or valet park your car for $54 + tax. The room was a bit dated, but signs said a renovation is ongoing, so that will probably be fixed soon. The ambiance and rooms were just not child-friendly. I felt like I was in Vegas or at a nightclub. There was an unreal liquor selection in the room, plus multiple bars in the hotel. Everything had odd little tags with "hip" sayings or slogans on them. I felt really old and I'm 32. The room was also small, very small. So small that the only place to put up the pack-n-play was between the closet and the foot of the bed, which made getting in the closet or to the bathroom a challenge. There was also a bunch of overpriced candy in the room to tempt my children. Ugh. I think I would have loved this hotel if I was staying with girlfriends, but with kids, not so much.
5 out of 5
Recommended
for Everyone
by A verified traveler from Milano

Bellissimo e moderno hotel a due passi da Union Sq

Posted Jul 14, 2015
Pros: Tutto!!! In particolare la pulizia e l'ordine degli ambienti, la cortesia del personale e la musica di sottofondo negli ascensori e nella hall.
Cons: Possono rendere accessibile il Wi Fi anche nelle camere, non solo nella hall, e proporre colazioni a prezzi più contenuti.
Location: Distante dalle principali attrazioni, ma molto ben collegata con i mezzi di trasporto locali. Inoltre il Tour acquistato ci passava vicino.
Esperienza piacevolissima per me e la mia famiglia, moglie e due ragazzi. La locazione ci ha permessi di muoverci agevolmente con i mezzi da e per l'aeroporto tramite la BART, e di raggiungere agevolmente i mezzi della MUNI. A causa del breve periodo, abbiamo potuto visitare solo una parte della Downtown, ma quanto visitato ha ricompensato le aspettative del viaggio. Mangiare decentemente è costoso, ma non mancano le alternative fast food accettabili nel prezzo e nei sapori. Tra le attrazioni visitate spiccano il Golden Gate Bridge, il Pier 39, la Chinatown e la crociera intorno ad Alcatraz (con guida elettronica in italiano!!!). Sicuramente da consigliare e da rifare!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Modern hotel

Posted Jul 14, 2015
The hotel was nice, it's very modern and the workers are nice. When we were leaving the maid said "good morning, have a great day today." That was nice. The only bad part was they didn't have wifi in the rooms unless you sign up for their program. I signed up for the program online and still could not get the free wifi. I believe hotels should just have free wifi for their guests.