Ratings based on 265 Verified Reviews

4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Scotland

Great

Posted Jul 17, 2017
Pros: The room size.
Cons: Nope
Perfect place for staying in SF. Great welcome, assisted with missing luggage. Room was well prepared and a great size.
Comment from Hotel Management
Jul 21, 2017 by Andrew Roseman, Hotel Management
PWM, Thank you so much for your great feedback and for staying with us. I will certainly share your comments with our team. Should you find yourself back in the SF bay area, I hope that you will once again consider us your home away from home!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Downtown Hotel

Posted Jul 10, 2017
Had no idea where in stay in SF and was just looking for something downtown. This hotel has many restaurants in walking distance. It's 3 blocks from a cable car stop and 2 blocks from Union Square shopping. The room was fantastic. The king suite actually had a separate bedroom area with a door. The staff was amazing. We are not seasoned travelers and I was impressed that the staff that was there when we checked in remembered our names the entire time. The lobby was a nice area to sit and watch people walk by. Our trip took us to at least 10 hotels and this by far was the favorite.
Comment from Hotel Management
Jul 11, 2017 by Andrew Roseman, Hotel Management
Thank you for such an amazing review. I will be sure to share with the entire team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Super nice hotel, would stay there again!

Posted Jun 30, 2017
We had a great time, just had trouble with the bellman and communicating with him to get a rental car.
Comment from Hotel Management
Jul 7, 2017 by Andrew Roseman, Hotel Management
Thank you for your comment. We appreciate you staying with us and will be sure to share this with the team
5 out of 5
Recommended
for Everyone
by A verified traveler from Horsham, PA

Nice hotel, clean and comfortable

Posted Jun 23, 2017
Staff very friendly and want to help you with direction or anything you need. Very pleasant stay. Good location .
Comment from Hotel Management
Jun 24, 2017 by Andrew Roseman, Hotel Management
Hey Annmarie. Thank you so much for your wonderful comments. We will be happy to share this with the team !
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel and friendly staff

Posted May 11, 2017
Numerous amenities and super nice staff. Walking distance to union square, Chinatown, little Saigon, and many restaurants. Definitely booking here again.
Comment from Hotel Management
Jun 12, 2017 by Andrew, Hotel Management
Thank you for your feedback. We work hard to ensure our guests and Owners have a wonderful stay. I will be happy to share your comments with our teams!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Very nice hotel

Posted Apr 30, 2017
Near everything. Everytying is a walk away. Staff was very friendly and room was clean and very comfortable for a family of four.
Comment from Hotel Management
Jun 12, 2017 by Andrew, Hotel Management
Thank you for your feedback. We work hard to ensure our guests and Owners have a wonderful stay. I will be happy to share your comments with our teams!
5 out of 5
by Joy

Posted Apr 22, 2017 on Hotels
Hotel was very clean and comfortable. Employees were polite and helpful. Hotel location was convenient to public transportation and restaurants. We were happy with our stay and would highly recommend to others.
Comment from Hotel Management
Jun 8, 2017
Thank you for staying with us and we are excited that you enjoyed your stay!
5 out of 5
by Wendy

Perfect family hotel

Posted Apr 21, 2017 on Hotels
The staff was super friendly and helpful. We had a car and the valet was very prompt. The room was spacious (we had a family of 3). The only issue and it is one you will have at any downtown hotel is the outside noise from sirens, delivery trucks, etc. The front desk was able to give me a set of earplug and that worked great. Would definitely recommend.
Comment from Hotel Management
Jun 8, 2017
Thank you for staying with us and we are excited that you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything you want in San Francisco

Posted Apr 16, 2017
Cons: Laundry machines could be cleaned or disinfected weekly to prevent mold. Or a sign should be put up to air out the front load washer.
Great space for our family in San Francisco. Nice staff, clean, nice kitchen space.
Comment from Hotel Management
Jun 12, 2017 by Andrew, Hotel Management
Thank you for your feedback. We work hard to ensure our guests and Owners have a wonderful stay. I will be happy to share your comments with our teams!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice. Great location.

Posted Apr 12, 2017
Pros: Great location, friendly staff, nice accommodations, very roomy.
Cons: Better pillows. Not much to the bed pillows. Need more fluff.
Location: Walk to anywhere. Union Square close by. Close to cable car, muni, bart methods of transportation.
Stayed for 3 nights. Was able to walk or pick up cable car or muni close by. Great breakfast at Honey Honey and Taylor Street Coffee House, both walking distance. Friendly staff. Would definitely stay again!
Comment from Hotel Management
Jun 30, 2017 by Andrew Roseman, Hotel Management
Thank you for your feedback. We work hard to ensure our guests and Owners have a wonderful stay. I will be happy to share your comments with our teams!