Ratings based on 277 Verified Reviews

4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Atlanta,GA

Awesome Bellmen

Posted Sep 13, 2017
Pros: The rooms are huge. They do not do daily maid service but will replenish anything you need. It was a great place to stay for families.
Cons: parking
Location: Walking distance to China town, Japantown. Easy trolley ride to Fishermans Warf
Honestly the bellmen at this hotel made our whole experience. Just fyi, if you have an oversized vehicle or dually truck you can not park at their hotel garage. We had a hard time finding parking.
Comment from Hotel Management
Sep 15, 2017 by Andrew Roseman , Hotel Management
Michele, Thank you for your wonderful feedback. I'm excited to to see you enjoyed your stay and the bellman provided exceptional service. Please contact me directly if you remember their name so that we can recognize them in our daily stand ups
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Great hotel

Posted Sep 6, 2017
Spacious room with separate bedroom and large bathroom. Nice to have a fridge and microwave for breakfast. 15 minute walk to Trader Joe's for supplies. Good fitness facility on site. 10 minute walk to Union Square so location is great. Very friendly and helpful staff. Fast elevators. Had noticed in some reviews about a sales pitch for time share but no one raised this with us during our week there which we'd booked through Expedia. Daily housekeeping not included but just had to call the front desk and garbage was picked up right away. Definitely recommended.
Comment from Hotel Management
Sep 8, 2017 by Andrew Roseman, Hotel Management
Shirley, Thank you very much for your wonderful feedback. I am excited to see that you enjoyed the resort and we hope we have the opportunity to welcome you back again. I know the team will be excited to hear your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from East Sussex

Great hotel. Spacious suite, very comfortable stay

Posted Aug 13, 2017
All staff were extremely attentive and helpful. The rooms were spotless and well equipped. Just what we needed as a family of 5 with young adult kids. Plenty of space and privacy for everyone. Would recommend and return any time.
Comment from Hotel Management
Aug 18, 2017 by Andrew Roseman, Hotel Management
Good day Sherrie, Thank you for your wonderful feedback. It was great to have you and your family stay with us. I will be happy to share these comments with the team and we hope we see you again soon
5 out of 5
Recommended
for Families
by A verified traveler from Scotland

Great

Posted Jul 17, 2017
Pros: The room size.
Cons: Nope
Perfect place for staying in SF. Great welcome, assisted with missing luggage. Room was well prepared and a great size.
Comment from Hotel Management
Jul 21, 2017 by Andrew Roseman, Hotel Management
PWM, Thank you so much for your great feedback and for staying with us. I will certainly share your comments with our team. Should you find yourself back in the SF bay area, I hope that you will once again consider us your home away from home!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Downtown Hotel

Posted Jul 10, 2017
Had no idea where in stay in SF and was just looking for something downtown. This hotel has many restaurants in walking distance. It's 3 blocks from a cable car stop and 2 blocks from Union Square shopping. The room was fantastic. The king suite actually had a separate bedroom area with a door. The staff was amazing. We are not seasoned travelers and I was impressed that the staff that was there when we checked in remembered our names the entire time. The lobby was a nice area to sit and watch people walk by. Our trip took us to at least 10 hotels and this by far was the favorite.
Comment from Hotel Management
Jul 11, 2017 by Andrew Roseman, Hotel Management
Thank you for such an amazing review. I will be sure to share with the entire team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Super nice hotel, would stay there again!

Posted Jun 30, 2017
We had a great time, just had trouble with the bellman and communicating with him to get a rental car.
Comment from Hotel Management
Jul 7, 2017 by Andrew Roseman, Hotel Management
Thank you for your comment. We appreciate you staying with us and will be sure to share this with the team
5 out of 5
Recommended
for Everyone
by A verified traveler from Horsham, PA

Nice hotel, clean and comfortable

Posted Jun 23, 2017
Staff very friendly and want to help you with direction or anything you need. Very pleasant stay. Good location .
Comment from Hotel Management
Jun 24, 2017 by Andrew Roseman, Hotel Management
Hey Annmarie. Thank you so much for your wonderful comments. We will be happy to share this with the team !
4 out of 5
by William

Nice Hotel

Posted Jun 10, 2017 on Hotels
Nice hotel in a pretty good location. Staff was friendly and room was large and clean.
Comment from Hotel Management
Jun 12, 2017
Thank you for your feedback. We work hard to ensure our guests and Owners have a wonderful stay. I will be happy to share your comments with our teams!
5 out of 5
by CIRENIA P

Center and accesible place to stay

Posted Jun 9, 2017 on Hotels
Vero good hotel to stay, close to unión square
Comment from Hotel Management
Jun 12, 2017
Thank you for your feedback. We work hard to ensure our guests and Owners have a wonderful stay. I will be happy to share your comments with our teams!
5 out of 5
by A verified traveler

Posted Jun 3, 2017 on Hotels
Comment from Hotel Management
Jun 8, 2017
Thank you for staying with us and we are excited that you enjoyed your stay!