Ratings based on 3,495 Verified Reviews

3.8 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2018
Front Desk, don't know His name, but hè need more training.
Comment from Hotel Management
Jan 19, 2018 by Jim, Hotel Management
Thanks for your feedback. All of our front desk agents have been with us for many years. Not sure who you are referring, but sorry if you thought he needs more training. Jim McGuire, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Best western

Posted Jan 16, 2018
Professional Quiet room Clean towels Quality food for breakfast in the morning Comfortable bed clean sheets No bed bugs
Comment from Hotel Management
Jan 19, 2018 by Jim, Hotel Management
Thanks for your feedback, lol - you are correct, no bed bugs. Jim McGuire, GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2018
There’s s lot of new things, like new carpet, beds, linen, but the plumbing is still old and the sink drained very slowly. Otherwise, it’s comfortable for a stay and it’s close to the airport.
Comment from Hotel Management
Jan 19, 2018 by Jim, Hotel Management
Thanks for your feedback. Sorry if you had a problem with your plumbing, I trust you told us during your stay. We appreciate your feedback. Jim McGuire, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from san Fransisco

Ideal location to catch an early flight.

Posted Jan 8, 2018
Very comfortable. Extensive breakfast and free shuttle service
Comment from Hotel Management
Jan 9, 2018 by Jim, Hotel Management
Joop - thanks a lot! Happy New Year! Jim McGuire, GM
3 out of 5
Recommended
for Everyone
by A verified traveler from Taipei

Good location for flyers

Posted Jan 6, 2018
Good location for flyers to San Francisco airport. Facilities seems a bit old. Nice staffs. Basically it is a good choice for flyers who are looking for a short stay.
Comment from Hotel Management
Jan 7, 2018 by Jim, Hotel Management
Thanks. Jim McGuire, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta Canada

Posted Jan 6, 2018
Overall of my stay was good enough, however room was little bit old.
Comment from Hotel Management
Jan 7, 2018 by Jim, Hotel Management
Thanks for your feedback. Jim McGuire, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Posted Jan 2, 2018
Spacial and comfortable hotel. Very limited parking spots.
Comment from Hotel Management
Jan 4, 2018 by Jim, Hotel Management
Thanks a lot Jeremy! Happy New Year! Jim McGuire, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
This was our second time staying here. We will be back. Our room was clean and the staff was great!
Comment from Hotel Management
Jan 4, 2018 by Jim, Hotel Management
Christina, thank you for your great comments and your continued patronage! Happy New Year! Jim McGuire, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from SFO location

Posted Dec 31, 2017
Only drawback was the hotel seemed to be overwhelmed by an unexpected (?) number of guests resulting in too few staff to handle room cleanup and breakfast. First couple of days the few employees tried very hard, but were overwhelmed by number of guests resulting in delay in keeping utensils and food items available. Better after a couple of days when additional staff were added.
Comment from Hotel Management
Jan 4, 2018 by Jim, Hotel Management
Thanks Ed - we appreciate your feedback - yes, our hotel is always very busy - thanks for your comments on the breakfast staff. Jim McGuire, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from reedley ca

Nice room

Posted Dec 29, 2017
The room was nice not a lot of noice. The staff was great. Would come back again
Comment from Hotel Management
Jan 4, 2018 by Jim, Hotel Management
Thanks so much, Erin! Happy New Year! Jim McGuire, GM