Ratings based on 3,113 Verified Reviews

3.6 out of 5
69% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles ca

Nice hotel very clean friendly service

Posted Oct 23, 2017
Very close to food restaurants and airport parks waterfront
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Good Transportation

Posted Oct 22, 2017
Pros: Very nice and accommodating. If you needed something, the staff was very prompt.
Cons: Drop the parking charge. If anything, just a flat rate not a daily charge.
Location: We really didn’t go to anything close by
The shuttle was great. It took us right to the international terminal to catch the BART. We didn’t even need to take our rental car anywhere. We went to the Raiders game Sunday and San Francisco on Monday. I don’t understand the charge for parking the car. It was $23.00/day? All we are doing is parking a car!!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Was not offer if needed help to take my luggage up. No Acknowledgment when arriving to Hotel.
Comment from Hotel Management
Oct 17, 2017 by Ann, Hotel Management
Thank you for your feedback on our property.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Oct 16, 2017
Pros: Parking was convenient.
Check in was quick, and house keepers were friendly. Food vendor was not working.
Comment from Hotel Management
Oct 17, 2017 by Ann, Hotel Management
Thank you for taking the time to do a review on our property, we appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa 🇨🇦

Nice hotel close to airport

Posted Oct 11, 2017
Excellent service, clean rooms, very comfortable beds and pillows, shuttle is fast and offers a very good timetable. The restaurant offer god food and very good service. We were pleased with our stay.
Comment from Hotel Management
Oct 12, 2017 by Ann, Hotel Management
Thank you for taking the time to do a review on our property. We a glad that you enjoyed your stay here with us. We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Excellent service

Posted Oct 11, 2017
The staffs are nice and helpful. Transportation is excellent , the drivers, security and palet staffs are very punctual and nice and very helpful. If they provide small breakfast it would be nice, because our time is little, so we don't have to wait for the restaurant to prepare our breakfast. Overall is good. We gonna stay again next time at this hotel
Comment from Hotel Management
Oct 12, 2017 by Ann, Hotel Management
Thank you for taking the time to do a review on our property. We are very glad that you enjoyed your stay here with us. We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

So comfortable

Posted Oct 10, 2017
Good sleep. Good food. Close to airport and very friendly shuttle drivers.
Comment from Hotel Management
Oct 10, 2017 by Ann, Hotel Management
Thank you for taking the time to do a review of our property, we are glad to here that we were able to meet your expectations during your stay. We look forward to seeing you again!
3 out of 5
by A verified traveler

Some employers were great!!

Posted Oct 9, 2017
Some of the employees were wonderful!! But because they were fixing thing other employees did wrong.
Comment from Hotel Management
Oct 10, 2017 by Ann, Hotel Management
Thank you for your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from LA

Only if you Have to stay near SFO!

Posted Oct 9, 2017
Actually I would pick another hotel... this place has disappointed me for the last time! Trash on floor - not maintained well at all... huge crack in the window! Very dangerous! Booked it because it was in my budget - but I will research another place!
Comment from Hotel Management
Oct 12, 2017 by Ann, Hotel Management
Thank you for your feedback. We are very sorry to here that you did not have a pleasant stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Gracious staff

Posted Oct 8, 2017
The dining room staff was delightful & most accommodating when my old time friends & I shared a very long lunch that overlapped with the beginning of their dinner service. They couldn't have been nicer.
Comment from Hotel Management
Oct 10, 2017 by Ann, Hotel Management
Thank you very much for your feedback, we are glad that we could accommodate your stay here with us. We look forward to seeing you again!