Ratings based on 3,007 Verified Reviews

3.6 out of 5
68% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Nice hotel close to the San Francisco Airport...

Posted Aug 9, 2017
Pros: The room was a good size.
Location: Near the airport but not a lot to do in the general area.
We arrived in the evening to check in to a one-bedroom suite. The front desk person was nice but a little disappointing when I asked for a high floor with a view and she said there were none. Usually when you pay more for a nicer room you expect a room with a nice view. At the Crowne Plaza that equals a view of a rooftop, the loading dock and the employee smoking area...not impressed. Honestly the room was clean but the view kind of lost all my excitement about staying here. Honestly I wont stay here again.
Comment from Hotel Management
Aug 9, 2017 by Manager, Hotel Management
Thank you for your review of our hotel. We regret to hear that you did not like the view from your room, but pleased to know that room size was good for you. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2017
Pros: Staff very kind and accomadating.
Location: Only an overnight stay near airport
Arrived for check in to find that exedia had not guaranteed the room I booked. I needed 2 double beds, was told only singl King available. Staff was very accommodating and arranged things so I ended up getting the configuration needed. Hotel very clean, convenient location. Nice pool good size for small children. Restaurant staff very nice, food good. Very convenient to have dining room right there for short stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good shuttle service

Posted Jul 26, 2017
Pros: Closeness to the airport.
Cons: All good.
Location: N/A
W/o any problems. All went well, and I slept well. If anything, breakfast should be included,.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
Thank you for your review of our hotel. We are pleased to hear you slept well and there were no problems.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Nearest to the airport

Posted Jul 22, 2017
Friendly environment great 👍 breakfast buffet and easier to get around
Comment from Hotel Management
Jul 27, 2017 by Manager, Hotel Management
We are pleased to hear you liked our friendly service and the breakfast buffet. Thank you for choosing to stay with us and we hope you will be back!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Jul 21, 2017
Room was very comfortable. . . . . . . . . . . . . . . .
Comment from Hotel Management
Jul 27, 2017 by Manager, Hotel Management
We are glad to hear you liked our room. Thank you for staying with us!
3 out of 5
by A verified traveler from S

Good if you want to save a buck

Posted Jul 11, 2017
Towels are microscopic. Thin walls and ceiling..you will hear everything. The shuttle runs 24hrs which is nice, it will take you to the airport and also the light rail stop, which is very convenient, but the running every 15min really is mainly during the day. If you need the shuttle at night, better call the hotel in advance.
Comment from Hotel Management
Jul 13, 2017 by Manager, Hotel Management
Thank you for your comments. The shuttle runs every 30 minutes and not 24 hours. The shuttle is available from 4 AM to 1 AM. Sorry that you were misinformed on the shuttle service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Located close to SFO and excellent shuttle service

Posted Jul 11, 2017
Vacation base for San Francisco. Great shuttle to airport and then BART to downtown.
Comment from Hotel Management
Jul 27, 2017 by Manager, Hotel Management
We are glad to you liked the free shuttle to the airport. Thank you for selecting our hotel and we hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from yes

Location

Posted Jul 10, 2017
Nice place to relax and accessible to the freeways
Comment from Hotel Management
Jul 27, 2017 by Manager, Hotel Management
We are glad to hear you found our hotel a good place to relax. Thank you for choosing to stay with us and we hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great price near airport

Posted Jul 8, 2017
Great price near airport. Bed was comfortable. Airport shuttle was convenient.
Comment from Hotel Management
Jul 27, 2017 by Manager, Hotel Management
We are glad you liked the value of staying at our hotel. Thank you for your comments and we hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from auckland

Fantastic airport hotel

Posted Jul 7, 2017
Pros: Free Wifi ad shuttle to airport
Cons: Baths were a bit dated,
Location: Perfect airport for an early flight.
Great airport hotel, close, convenient to airport, great shuttle and good rates. Appreciated the free WiFi.
Comment from Hotel Management
Jul 27, 2017 by Manager, Hotel Management
Thank you so much for your review of our hotel. We are pleased to hear you liked the free wi-fi and shuttle service. We hope to see you again!