Ratings based on 1,753 Verified Reviews

3.5 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Europe

Close to the airport

Posted Dec 10, 2017
The hotel is convenient, close to the airport, but there was a lot of noise from the road outside and the trains hooting their bells going past at the back! Not to mention, what sounded like, some machinery churning away out back somewhere. The bed was comfortable, room was clean, bathroom clean and facilities good, although the lighting in the room is poor, the fridge wasn't working and the coffee maker was missing the glass jug. No kettle of course. There had been no small milks left with the tea and coffee and when I went to ask Reception for some they said they didn't have any. The staff don't speak English too well and eventually I found the small milks over by the main coffee and tea machines at the end of the Reception room! For £75 a night I expected a lot better than this.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

A Good Overnight Near the Airport

Posted Dec 9, 2017
Pros: As I said, provides the basics for a short stay.
Cons: I assume they've fixed the phones and now have contact with the outside world.
Location: It's not a tourist spot. San Bruno basically serves the airport, but that's fine.
Provides the basics--clean room, Spartan breakfast, etc--at a reasonable price. Reliable shuttle to and from SFO. The motel's phone system was down when I arrived at SFO, but the shuttle appeared on its normal rounds.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
Great location if u need room near airport. Also neat local restaurants. Within minutes of terminals
3 out of 5
Recommended
for Families
by A verified traveler

People very nice but the parking location is iffy.

Posted Dec 5, 2017
There is housing and apartments surrounding and the area seems iffy at night when having to park in back. Try finding a parking space closer to the front. All in all a nice interior and they go out of their way to make you comfortable.
Comment from Hotel Management
Dec 11, 2017 by Guest Experience Manager, Hotel Management
Thank you for choosing to stay with us recently, and for taking the time to leave your review. We were very pleased to host you, and we are happy that you had a good stay, and enjoyed the wonderful service that our staff provided. Please rest assured that our area is very safe,and our team would really love to welcome you back when you are next in town. Best wishes, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Pleasantly surprised

Posted Nov 25, 2017
Friendly staff, close to the airport, and the room was nice. Would stay again for sure.
Comment from Hotel Management
Nov 27, 2017 by Guest Experience Manager, Hotel Management
It's great to hear that you got such a pleasant surprise during your stay with us! We are always happy to hear that our guests intend to stay with us again, we hope to see you soon! Best wishes, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from oak Island. nc

clean and reasonable.

Posted Nov 20, 2017
Room just redone. Clean. No water glass in bath reading light didn’t work. Breakfast was somewhat lacking.
Comment from Hotel Management
Nov 27, 2017 by Guest Experience Manager, Hotel Management
We appreciate you taking the time to leave your review. We were delighted to have you stay with us recently, and we are equally delighted to hear that you enjoyed your stay so much. We note that you were somewhat disappointed with our breakfast provision, and we are sorry that this was the case. We regularly review and update our breakfast menu, and we take all of our guest feedback into consideration when doing so. We will endeavor to improve our offering in advance of your next stay with us. We would love to welcome you back again when you are next in the area. Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean and nicely updated hotel

Posted Nov 15, 2017
Pros: Location and cleanliness.
Cons: Nothing, hotel serves its purpose perfectly.
Location: Airport
Perfect location, very clean, nice and polite staff, standard breakfast of cereal/waffles/fruit. I would stay here again.
Comment from Hotel Management
Nov 21, 2017 by Guest Experience Manager, Hotel Management
We are very pleased that our property was so suitable for your needs in every way, and that you have no complaints whatsoever. We would love to see you again soon! Best wishes, Hotel Management
2 out of 5
by A verified traveler from Los Angeles

Bad neighborhood, no dining except breakfast

Posted Nov 14, 2017
Pros: Cost was reasonable by comparison to other hotels
Cons: improve above
Location: fairly near airport
Area not really safe for woman alone. Staff pleasant. Hotel not clean in corners r well maintained.
Comment from Hotel Management
Nov 16, 2017 by Guest Experience Manager, Hotel Management
Thank you for taking the time to review your stay at our hotel, it is good to hear that you had a reasonable stay. We are sorry for the issues that you encountered in relation to maintenance and housekeeping, and we will endeavor to make improvements in these areas. We hope to remain your hotel of choice in this area. Best wishes, Hotel Management
3 out of 5
by A verified traveler from Wellington New Zealand

Convenient budget hotel near airport

Posted Nov 13, 2017
Pros: It is a very basic budget hotel, clean and suitable for a one or two night stop-over.
Cons: Breakfast facility
Location: Located in San Bruno there is nothing to offer within half a km in either direction - apart from pizza and bottle stores.
Although the hotel has an hourly airport shuttle it combines with other properties in the area and is difficult to identify at the airport - so after waiting half an hour, we used a taxi. Subsequently used the shuttle without difficulty to access the BART for transport into the city and an early flight out. It ran on time and the driver was very helpful. The hotel provides very basic food for breakfast - but sufficient to prevent hunger! On Day 1 there was a lady to assist with microwave operation on pre-made cheese omelettes from the fridge. On Day 2 early departure for airport it was very much serve yourself. Room furniture was dated - probably post-war, but I'm not sure which war! The room was however clean and adequate for a two night transit stop. It is a budget hotel and as such quite satisfactory. There is no bar / restaurant though two delivery menus were available. There is a very good restaurant over the road that produced some of the best pizza we've tasted!
Comment from Hotel Management
Nov 18, 2017 by Guest Experience Manager, Hotel Management
Thank you for taking the time to detail your recent stay with us so thoroughly. We are pleased to have provided you with suitable accommodation close to the airport, and we hope that if you have similar accommodation needs in the future, you will choose to stay with us again. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2017
Comfortable stay with friendly staff. Great place to park and fly near San Francisco Airport.
Comment from Hotel Management
Nov 10, 2017 by Guest Experience Manager, Hotel Management
Thank you very much for your feedback. We trust that you had a comfortable night's sleep during your recent stay with us, and are happy to hear that you found our staff to be friendly and helpful. We actually get this comment a lot, and we're always delighted to hear it - we'll be sure to pass your comment to the team. We hope that you will stay with us again when you are next in the area. Best wishes, Hotel Management