Ratings based on 3,436 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

Bay View is not a Bay View

Posted Jan 7, 2018
I paid for a room if the Bay but I got a view of the parking lot and the hotel next door. When I asked bout it I was told all rooms on that side of the building are bay view rooms. Ridiculous never again.
Comment from Hotel Management
Jan 17, 2018 by M, Hotel Management
Thank you for staying with us. We are sorry to hear of your experience. We have shared your comments with our staff as we continually work to improve our guest experience. We appreciate your time and feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from nc

Posted Jan 3, 2018
Let me Ck in early allowing us to unload our luggage. Excellent chocolate chip cookies.
Comment from Hotel Management
Jan 3, 2018 by Marissa, Hotel Management
Thank you so much for staying with us. We are glad to hear you enjoyed your stay and look forward to welcoming you back for any future visits to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Posted Jan 3, 2018
Could use a complimentary breakfast. Restaurant on site refused to even sell me coffee unless I sat in tje restaurant. The waiter told me he was out of coffee when I asked...Really?
Comment from Hotel Management
Jan 5, 2018 by M, Hotel Management
Thank you for staying with us and sharing your feedback. We are sorry to hear of your experience and will be reviewing your comments with our team.
1 out of 5
Recommended
for Everyone
by A verified traveler

I booked a bayview room. I was given an ordinary 1

Posted Dec 29, 2017
I booked a bayview room. I was given an ordinary room. Expedia representative couldnt get me the room. I have the expedia iternary which clearly says I booked a bayview room.
Comment from Hotel Management
Jan 7, 2018 by M, Hotel Management
Thank you for staying with us and sharing your feedback. We are so sorry that you did not receive the room you booked. We are reviewing your comments with our team as we continually work to improve our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Nice hotel close to everything

Posted Dec 26, 2017
The hotel was nice and clean. Staff was ready to help when I needed something. My room was lind of close to the freeway, yet I couldn't hear any road noise. There was a nice view of the trees outside. The lobby was very modern and clean.
Comment from Hotel Management
Dec 26, 2017 by Marissa, Hotel Management
Thank you so much for staying with us. We are glad to hear you enjoyed your stay and look forward to welcoming you back for any future visits to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from L.A

Nice hotel,good location

Posted Dec 25, 2017
The hotel is really good,it’s worth to stay in this price. Clean and quite. We stayed for one night,my kid loved it, he said next time he would like to come again .
Comment from Hotel Management
Dec 26, 2017 by Marissa, Hotel Management
Thank you so much for staying with us. We are glad to hear you enjoyed your stay and look forward to welcoming you back for any future visits to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great hotel

Posted Dec 25, 2017
‏convenient location, very good hotel, Very comfortable and clean
Comment from Hotel Management
Dec 26, 2017 by Marissa, Hotel Management
Thank you so much for staying with us. We are glad to hear you enjoyed your stay and look forward to welcoming you back for any future visits to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alaska

Great location and comfort

Posted Dec 19, 2017
I found out the location of the hotel was great! Plus free parking! The location was within reasonable distance of a lot of SAN Francisco attractions such as Fisherman's Wharf/Pier 39, Golden Gate Bridge, Japantown, etc etc. Hotel's location is also 40-50 minute drive to the Premium Outlets. The stay was comfortable and room had a lot of space. Loved that the housekeeper kept my coffee stock replenished everyday.
Comment from Hotel Management
Dec 19, 2017 by Marissa, Hotel Management
Thank you so much for staying with us. We are glad to hear you enjoyed your stay and look forward to welcoming you back for any future visits to the area.
1 out of 5
by A verified traveler

Posted Dec 17, 2017
The person who attends to the front very bad person very bad professionalism attends him.
Comment from Hotel Management
Dec 19, 2017 by Marissa, Hotel Management
Thank you for your feedback. We are sorry to hear of your unsatisfactory experience and will review your comments with our front desk team. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2017
Hotel is relatively modern. Room and bed were comfortable. Huge california king in my room. Staff was friendly. Only drawbacks were the tub and shower were in need of deep cleaning as it had some small patches of grime/mold in the grout and dirt around some kind of adhesive traction sticker on the bottom of the tub. Otherwise know that it is in a remote location and there are no restaurants within walking distance. The on site restaurant is way overpriced given their captive audience.
Comment from Hotel Management
Dec 16, 2017 by Marissa, Hotel Management
Thank you so much for staying with us. We appreciate your feedback.