Ratings based on 3,422 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Very nice hotel

Posted Dec 9, 2017
Pros: Everything
Cons: Everything was ok
Location: It is a 10 minute drive from the Giants Stadium and about 15 from the pier
This is a very nice hotel right outside San Francisco. We loved how close it is to everything, but is right outside the chaos! The room was impeccable comfortable. Beds and mattresses were comfortable too. We arrived at night and were received with warm chocolate chip cookies. In addition, they have free parking which is a huge deal in San Francisco. We will definitely be back.
Comment from Hotel Management
Dec 9, 2017 by Marissa, Hotel Management
Thank you so much for staying with us. We are thrilled to hear your enjoyed your stay and look forwarding to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Very clean hotel with ample parking space!

Posted Dec 4, 2017
We stayed here during our trip to San Fran for two nights. With a rental car, this place was very accessible from the airport (about 15 min drive). The drive to downtown San Fran was about 20minutes but this wasn't a big issue for us. Location was right off the highway, so it was very convenient. One of our main concerns with staying in san Fran was ending up with a old run-down hotel with unclean sheets. DoubleTree Hilton is an international chain afterall, and we had no issues with this. Bedroom was nice and clean, towels and sheets were changed everyday and very clean. Unless I can find a better hotel at this rate in downtown San Fran, I will likely stay here again during my next visit.
Comment from Hotel Management
Dec 4, 2017 by Marissa, Hotel Management
Thank you so much for staying with us. We are delighted to hear you enjoyed your stay with us. We look forward to welcoming you back for your next visit to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2017
Nice hotel, good parking easy to get to from airport
Comment from Hotel Management
Nov 29, 2017 by Marissa, Hotel Management
Thank you for staying with us. We are thrilled to hear you enjoyed your stay and hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from orange county

Posted Nov 28, 2017
The staff and rooms were nice. Wish they had a little more food on there menu. And was open late night but are stay there was nice
Comment from Hotel Management
Nov 29, 2017 by Management, DoubleTree Hotel in Brisbane, Hotel Management
Thank you Frank for your feedback regarding our food menu. We will definitely look into it. Glad that you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Good and clean. Comfortable stay while connecting to flight to Hawaii.
Comment from Hotel Management
Nov 28, 2017 by Marissa, Hotel Management
Thank you for staying with us. We are thrilled to hear your enjoyed your stay and hope to welcome you back!
4 out of 5
Recommended
for Families
by A verified traveler from los angeles

Posted Nov 27, 2017
Clean, safe and friendly. Free parking. Fun pool area and quiet
Comment from Hotel Management
Nov 28, 2017 by Marissa, Hotel Management
Thank you for staying with us. We are thrilled to hear your enjoyed your stay and hope to welcome you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to the airport

Posted Nov 25, 2017
Enjoyed my one night stay at this hotel. Room was spacious and clean. Hotel was very clean. Staff very accommodating. Especially liked the free airport shuttle and cookies.
Comment from Hotel Management
Nov 26, 2017 by Marissa, Hotel Management
Thank you for staying with us. We are delighted to hear you enjoyed our complimentary shuttle and delicious cookies. We hope to welcome you back for another stay!
3 out of 5
Recommended
for Everyone
by A verified traveler from south San Fransisco

Location is great to access anywhere in SF in 30

Posted Nov 25, 2017
Like the hotels location staff is great. Asked maid for extra pillows and towels. Never got them as she did not speak English! Asked the desk for the same. Towels and pillows never showered up. I stay at Hilton brand hotels every time I travel and this has been the worst service I have had
Comment from Hotel Management
Nov 29, 2017 by Marissa, Hotel Management
Thank you for staying with us. We are so sorry to hear that you did get your requested items. We will review your comments with our team. Thank you for your time and valuable feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2017
Short stay, overnight only. I needed a bed close to a work function and the late hours for the hotel restaurant was open late ( until 10 pm on a Sunday night) after my flight I was able to eat breakfast. I couldn't get theroom as cool as I would have liked but I am a bit outside the norm in this regard.
Comment from Hotel Management
Nov 21, 2017 by Marissa, Hotel Management
Thank you so much for staying with us. We are glad to hear we were able to provide a nice short stay. We hope to welcome you back for another stay in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Family weekend

Posted Nov 14, 2017
We had a family weekend, booked two rooms. Unfortunately they weren’t adjoining as requested. On different floors so that was disappointing. Otherwise everything was great. Comfortable and clean. Bed and pillows so comfortable! Breakfast was very good in the restaurant although a bit pricey but to be expected. Good location for what we were doing. I like the free parking and wifi. Parking in San Francisco hotels are over the top so this was a good compromise. Would stay again.
Comment from Hotel Management
Nov 16, 2017 by Marissa, Hotel Management
Thank you for staying with us. We apologize that we were not able to accommodate your request. In the future, please call the hotel to request adjoining rooms. We do not always receive the comments placed in Expedia reservation. We appreciate your feedback and look forward to seeing you again in the future.