Ratings based on 3,844 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2017
Excellent staff and accommodating for early arrival from airport
Comment from Hotel Management
Sep 20, 2017 by Marissa, Hotel Management
Thank you so much for staying with us! We are thrilled to hear you had an excellent stay and found our staff helpful! We look forward to welcoming you back for another stay in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Great view

Posted Sep 14, 2017
The marina is right there and walking distance to a walking trail.
Comment from Hotel Management
Sep 15, 2017 by Marissa, Hotel Management
Thank you so much for staying with us! We are glad to hear you enjoyed our beautiful bay walking trail. We hope to welcome you back in the future!
2 out of 5
by A verified traveler

This place was just ok I would never stay there ag

Posted Sep 12, 2017
I had a problem with them charging my card 200$ 3 separate times for each night we stayed. At the front desk we told them we would be paying cash and they said they just needed the card for deposit and it would put 20$ per night. When I called to have it resolved I had a very hard time getting someone to talk to me and had to call back 3 times. When someone finally said they could help me that person was very rude.
Comment from Hotel Management
Sep 15, 2017 by Manager, Hotel Management
Thank you for staying with us. We are sorry to hear of the billing confusion you experienced. Upon check in, our system attempts to authorize for the room tax, and estimated incidentals. We apologize for the inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newport, Oregon

Great rooms, staff, view and amenities.

Posted Sep 11, 2017
Excellent. No continental breakfast but it was amazing.
Comment from Hotel Management
Sep 13, 2017 by Marissa, Hotel Management
Hello Tracy, Thank you so much for staying with us. We are thrilled to hear you had an excellent stay! We looking forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Excellent stay

Posted Sep 10, 2017
Pros: Good location, clean rooms, good views, good food.
We were in room 701 and had excellent service all through our 3 night stay.
Comment from Hotel Management
Sep 10, 2017 by Marissa, Hotel Management
Thank you so much for staying with us! We are thrilled to hear you enjoyed your stay! We hope you will continue to stay with us in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Not a good location if your not there for business

Posted Sep 5, 2017
If your not there for Business that are located in that are, then this hotel is not for you. There are no restaurants within walking distance and really nothing around you.
Comment from Hotel Management
Sep 6, 2017 by Marissa, Hotel Management
Dear Marlon, Thank you so much for staying with us! We appreciate your feedback on our location. Although there are not many attractions within walking distance, we pride ourselves on being in the middle of the airport and downtown San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, cozy, and free parking.

Posted Sep 4, 2017
The hotel provides free parking for all guests. The rooms are clean and comfortable. The location is not bad, you can go to any place in San Francisco within 20-30 mints.
Comment from Hotel Management
Sep 6, 2017 by Marissa, Hotel Management
Hello, Dear Stephanie, Thank you so much for staying with us! We are glad to hear that you had an enjoyable stay. We hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from SoCal

Great place to stay but not eat.

Posted Aug 27, 2017
Pros: Proximity to freeway, downtown San Francisco, and SF Airport.
Cons: Bathroom counter space. (There was none.) Quality of in-house restaurant food. Late night parking spaces.
Room was fine. Bathroom had no counter space which made morning and evening prep awkward because there was no place to rest toiletries. Access to freeway was very convenient. The hotel restaurant was over-priced given the quality of the food. I don't mind paying 4-star prices for a 4-star meal. The meals were more on the 2 star level. Quite a few parking spaces were consumed by local business trucks which isn't fair to customers.
Comment from Hotel Management
Aug 29, 2017 by Jason Boyer, Hotel Management
Dear Vacationer, Thank you so much for staying with us. We appreciate your valuable feedback and will work hard to improve for the future. We hope to have the opportunity to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay!!

Posted Aug 26, 2017
From the check in to check out, staff was very friendly and helpful. We also enjoyed the warm chocolate chip cookies upon arrival. We would definitely stay here again.
Comment from Hotel Management
Aug 26, 2017 by Jason Boyer, Hotel Management
Thank you so much for staying with us. We are delighted to hear that you enjoyed our friendly, helpful service and warm cookies. We appreciate your positive feedback and look forward to welcoming you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Very nice very clean motel. Staff was very nice and helpful and they have free cookies. Easy in/off freeway. Just minutes from downtown SF.
Comment from Hotel Management
Aug 24, 2017 by Jason Boyer, Hotel Management
Thank you so much for staying with us. We are thrilled to hear that you enjoyed our clean accommodations, nice and friendly staff, our delicious cookies, and convenient location. We appreciate your positive feedback and look forward to welcoming you again soon!