Dear Ruth, We are thrilled you had a fulfilling experience with us at Extended Stay America. Providing our guests with a satisfying visit is our priority; therefore, it warms our hearts to see that we are succeeding. We hope to have the pleasure of hosting you again whenever your travels bring you back to our area.Sincerely,Hotel Management

Dear Rich, Thank you for your feedback and for being our valued guest. We apologize for any negative experience related to your recent visit. The security and safety of our guests and their belongings are of utmost importance, and it is concerning for us to read your comments about theft at our property. All reports of missing items are taken very seriously, and steps are taken to investigate all claims, big or small. Please be assured that we are doing everything possible to examine and resolve this matter as soon as possible. If we may be of any further assistance to you, please do not hesitate to get in touch with us directly. We look forward to hearing from you.Sincerely,Hotel Management

Dear Ruth, We would like to express our gratitude for choosing Extended Stay America as your preferred accommodation. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. Thank you for allowing us to be of service. We look forward to your next visit.Sincerely,Hotel Management

Dear David, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the heater in your room and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Bret, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Hailey, Thank you for your feedback. We are happy to read that you enjoyed most of our services. However, we apologize if we overlooked a few issues in the preparation of the room. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear patricia , Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Ken, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with the housekeeping team to review any missing spots and make improvements. On the other hand, it is nice knowing you were pleased with the staff. Please return and join us again whenever you return to the city.Sincerely,Hotel Management

Dear Marian, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Andre, Thank you for choosing us. We are glad you were pleased with your room, particularly the cleanliness. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their great work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

Dear Paul, Thank you for providing feedback. We are sorry for the concerns that disturbed you during your time with us. Thank you for bringing this to our attention, and it will be addressed promptly by our concerned team. Our front desk team is always there to help you. Please allow us to improve this on your next visit. Sincerely,Hotel Management

Dear Ruby, We appreciate you taking the time to write a review about your time with us at Extended Stay America. It's excellent you enjoyed your time with a friendly staff, Ashley. Please return, and we hope to serve you again! Sincerely,Hotel Management

Dear Gary, Thank you for staying at the Extended Stay America. We were so pleased to read your kind words about how much you enjoyed your recent visit. Thank you for your comments about our hotel location. We are glad you appreciated our convenient location close to area restaurants and freeway access. We appreciate your business and hope that you will visit again soon.Sincerely,Hotel Management

Dear Georgy, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Also, we are glad your room had all of the amenities you were looking for. However, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Iyana, Thank you for including Extended Stay America in your travel plans and sharing your review. We are delighted to read that you had such a wonderful experience, from our clean accommodations to your interactions with our excellent team. While we understand that the breakfast may not have fully met your expectations, we appreciate your understanding and acknowledgment of our efforts to provide some dining options. Your feedback is valuable to us, and we hope to continue improving our services to ensure a more satisfying experience for our guests in the future. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management

Dear Kongmeng, Thank you for choosing to stay with us. Please accept our sincere apologies for the issues and inconvenience you experienced with the bathroom door in your suite. We appreciate you bringing this to our attention so we can investigate it further. It was a pleasure hosting your visit to the city, and we hope to see you again soon.Sincerely,Hotel Management

Dear Lee, Thank you for sharing your candid review. We are glad you enjoyed the service our associates provided. However, we sincerely apologize for failing to provide you with the seamless experience you deserved. We follow the most rigorous industry standards regarding our property's cleanliness and pest control. Even so, we have contacted our pest control provider to inspect our hotel professionally and prevent such problems from affecting future guests. We appreciate your patience, and we hope you will try us again so we can deliver the flawless stay you should always expect from us.Sincerely,Hotel Management

Dear Valued Guest, We sincerely apologize for the inconvenience you experienced with your reservation. We understand your frustration and the inconvenience of being informed about this en route. While we strive to provide a seamless experience for our guests, there are occasional instances where overbooking can occur. We value your feedback and will work to improve our communication with booking platforms to prevent such situations in the future. Your comfort and satisfaction are important to us, and we hope you consider giving us another opportunity to serve you better should your travels bring you back to the area. Thank you for sharing your thoughts with us. Sincerely, Hotel Management

Dear Yunny, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. We are pleased that you enjoyed most of your stay and found us to be of great value. However, we apologize for your disappointment with our complimentary grab-and-go breakfast and lack of amenities. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management