Ratings based on 306 Verified Reviews

3.0 out of 5
62% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Oct 21, 2017
It was ok for a quick trip. Close to Visa office and other businesses. I was there only 1-night for a quick business stay.
Comment from Hotel Management
Oct 22, 2017 by Hotel Management, Hotel Management
Thank you for choosing us for your overnight stay. We are glad to read our location was perfect for your needs and that you had an overall pleasant time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from shenzhen, china

feeling bad.

Posted Oct 20, 2017 on CheapTickets
the price of pay on the counter almost double then on line. the staff did not reminder me. Actually if I know that, I will pay on line. I feel been cheat and cancelled my extention moved to othet hotel.
Comment from Hotel Management
Oct 22, 2017 by Hotel Management, Hotel Management
William, please accept our apologies for the issues you encountered and less than the favorable experience you had at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
3 out of 5
by A verified traveler from San Mateo, California

Posted Oct 19, 2017
High prices for people escaping the smoke and fires.
Comment from Hotel Management
Oct 20, 2017 by Hotel Management, Hotel Management
Julie, though we are pleased you had a pleasant stay with us, we're sorry you were disappointed in the cost of your stay. Our pricing is competitive with other hotels in the area. We hope the positive aspects of your stay will bring you back to us the next time you are in this part of the city. Sincerely, Hotel Management
4 out of 5
by Nkem

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Thanks for taking the time to post your rating online. We are delighted to know we made your stay enjoyable and that you were left with a positive impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Oct 9, 2017 on Hotels
Room was unpleasant of smoke smell even though it was supposed to be non smoking
Comment from Hotel Management
Oct 12, 2017 by Manager, Hotel Management
We apologize for the smell of smoke you encountered on your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concern to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
5 out of 5
by Jennifer

Posted Oct 3, 2017 on Hotels
Comment from Hotel Management
Oct 5, 2017 by Manager, Hotel Management
Jennifer, thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Hotel Management
4 out of 5
by David

Posted Sep 24, 2017 on Hotels
Comment from Hotel Management
Sep 26, 2017 by Manager, Hotel Management
David, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
5 out of 5
by Andrea

Gilbert Fantastic!

Posted Sep 16, 2017 on Hotels
Gilbert at the front desk was very accommodating. And such a gentleman. I highly recommend this place !
Comment from Hotel Management
Sep 18, 2017 by Manager, Hotel Management
Andrea, thank you for being our guest and for recommending us. It’s a pleasure knowing you loved the excellent service provided by Gilbert. I will surely share your compliments. We hope to see you again soon at Extended Stay America. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent locale...wuthin minutes to what adventur

Posted Sep 6, 2017
...within minutes to one's chosen adventure. north, South, east or west. feels that you are at the center or the starting point to all points adventures...
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Thanks for the wonderful feedback. We are delighted to know our location worked well according to your needs and that you were satisfied with all our offerings. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
by Cheryl

Posted Aug 25, 2017 on Hotels
Comment from Hotel Management
Aug 27, 2017 by Manager, Hotel Management
Cheryl, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager