Ratings based on 1,376 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2017
The Hotel was comfortable and conveniently located to the airport , for the business traveler. However, it was rather expensive and the gym equipment is in very poor condition and could really use and update
Comment from Hotel Management
Nov 22, 2017 by Director of Operations, Hotel Management
Dear Guest, thank you for choosing San Francisco Airport Marriott Waterfront and for your review. We are pleased to read you had an overall pleasant stay and were impressed with our proximity to the airport. Your feedback is of utmost value to us as it will help us to improve. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Dean Waziry, Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Layover

Posted Nov 18, 2017
Great place for a one night layover. All around great...staff, room, lobby area resto/Bar, food. Heads up for the on siteStarbucks....much more expensive than standard Starbucks pricing.
Comment from Hotel Management
Nov 19, 2017 by Director of Operations, Hotel Management
Dear Anthony, many thanks for taking the time to review your stay at San Francisco Airport Marriott Waterfront. It’s a pleasure knowing you loved our excellent service and the facilities we offer. We hope to see you again soon. Dean Waziry, Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Nice hotel close to airport

Posted Nov 8, 2017
The staff a facilities were nice. The workout room was sufficient. The shuttle service from the airport was easy to use/access. It's relatively easy to get to downtown SF as well.
Comment from Hotel Management
Nov 9, 2017 by Director of Operations, Hotel Management
Dear Dave, thank you for your nice feedback about the San Francisco Airport Marriott Waterfront. We are glad to know you liked our proximity to the airport and that the attentive service provided by our associates added to your joy. We hope to be your hotel of choice whenever you are back in this area. Dean Waziry, Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler

Why go into the city for a hotel

Posted Oct 16, 2017
The hotel was incredibly comfortable. Very lively atmosphere at the bar. Beautiful view. Quick trip into San Francisco but the best part is being able to take a quick shuttle when you’re ready to leave. Love the proximity to the airport
Comment from Hotel Management
Oct 16, 2017 by Director of Operations, Hotel Management
Thank you for your excellent review. We are delighted to know you enjoyed a comfortable and relaxing stay, and that our proximity to the airport was convenient for you. We appreciate your business and look forward to hosting you again in the future. Sincerely, Dean Waziry Director of Operations
4 out of 5
by A verified traveler from hong kong

Quite good overall

Posted Oct 7, 2017
Hotel location is great but some of the facilities are getting outdated such as shower head (water pressure too weak but unadjectable) internet in common area is free but too weak, disappeared so often. In room internet is expensive.
Comment from Hotel Management
Oct 9, 2017 by Director of Operations, Hotel Management
Dear Allan, Thanks so much for the nice review. We are pleased that overall your visit went well and that our wonderful location made it even better. Thank you for choosing to stay with us. We look forward to your next visit. Sincerely, Dean Waziry Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Great hotel for a stopover

Posted Oct 6, 2017
Cons: For families a king size bed & singles would be nice. More reasonably priced food.
Location: You could catch a free shuttle into Burlingame shopping village which wasn't far away. Nice place to wander around and lots of cafes & restaurants.
Great hotel for a stopover. We had 24 hours here, and pre-arranged a late checkout so that we could stay in our room until we had to leave for the airport (5.30pm). We chose a waterfront room with 2 double bed. I always find a standard double is a bit cramped for 2 adults, so I buddied up with my 3 year old and let my husband have a bed to himself. We pre-booked breakfast too which was cheaper than paying for it on-site. Although when we checked out there seemed to be some confusion about our prepaid breakfast despite it having been confirmed when we checked in. They sorted it out eventually but had to refund our card after we had left the hotel. All the staff we encountered were very pleasant and as you'd expect in the States, service was very good. The hotel restaurant for dinner was very, very expensive. Quality was OK but not worth the prices they charged. The problem is, there aren't really any other dining options around - although, we later found out that there is a free shuttle to the local village centre. Great views of the runway from our room which was fun to watch - especially the parallel landings & take offs! Transfers from the airport were easy & quick. We would definitely use this hotel again.
Comment from Hotel Management
Oct 8, 2017 by Director of Operations, Hotel Management
Dear Karen, Thank you for the wonderful review and taking time to share your experience with your fellow travelers online. We are glad our staff made you feel welcome, and that the location proved to be excellent for your visit. Whether you are traveling for pleasure or business, our location is convenient and we're glad the complimentary shuttle worked out well for you. We appreciate the recognition of our efforts and look forward to welcoming you back. Safe Travels! Sincerely, Dean Waziry Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice location

Posted Oct 6, 2017
This hotel is located right on the water. Rooms are nice and modern. Parking is $26/ night. Valet is more I believe. They have a bar and food available, but quite pricey. Nice walking path in front of hotel with a seating area outside to watch the planes take off. Staff was very friendly and helpful. Wifi Costs money if you want it in your room but is free in the lobby.
Comment from Hotel Management
Oct 8, 2017 by Director of Operations, Hotel Management
Dear Calli, Thank you for staying with us, and for your wonderful feedback.We are thrilled that you loved our terrific location as well as our friendly staff and great views. It's encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you again. Sincerely, Dean Waziry Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Very nice hotel. Close to the airport.

Posted Oct 2, 2017
I chose this hotel because it was close to the airport and a great value. I was impressed with the hotel staff, amenities, and room.
Comment from Hotel Management
Oct 2, 2017 by Director of Operations, Hotel Management
Dear Graham, Thank you for your delightful review of our hotel. Your positive comments about our staff, location and wonderful amenities are greatly appreciated. Thanks for choosing to stay with us. We hope you are already planning another trip our way. Sincerely, Dean Waziry Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler

One night in San Fran

Posted Sep 29, 2017
After coming in from Yosemite, a night's stay at this hotel was wonderful. Very beautiful, clean and friendly. Would definitely return.
Comment from Hotel Management
Sep 29, 2017 by Manager, Hotel Management
Thank you for choosing our hotel for your overnight night stay, and for sharing your comments with fellow travelers! Even though it was a short stay, we are thrilled that you enjoyed our clean, comfortable rooms and received excellent service from our friendly team. Everything we do is aimed at providing our guests with the best stay possible and we are glad you had a wonderful visit. We hope to have the opportunity to welcome you back whenever your travels bring you to San Francisco. Dean Waziry, Director of Operations
3 out of 5
by A verified traveler from Mississippi

Expensive

Posted Sep 28, 2017
Pros: The walk-in shower looked luxurious, but leaving at 4 am, we didn't have an opportunity to use it. The bed was comfortable.
Location: Close to the airport. Not much right nearby except some good bird habitat.
It's okay if you want to spend a lot for a room, a huge amount for parking, pay for wifi, pay for breakfast, etc. There are plenty of other hotels nearby where you don't have to pay for those things. We stayed there because they advertised 24-hour shuttle to the airport and we had an early flight. But others, such as the Holiday Inn Express nearby, have a shuttle that starts at 4 am.
Comment from Hotel Management
Oct 1, 2017 by Director of Operations, Hotel Management
Dear Joanie, Thank you so much for taking the time to post a review of hotel. We were disappointed to read our hotel and facilities did not provide the value you were hoping for. As in every city, certain times of the year are busier and command higher rates, however, we definitely make every effort to be priced competitively. It was a pleasure to have you as our guest. We hope to have the pleasure of doing so again. Sincerely, Dean Waziry Director of Operations