Ratings based on 360 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nice rooms terrible cooling system

Posted Sep 5, 2017
Pros: The room was nice and large. It was comfortable for five women.
Cons: The cooling/heating system
Location: The airport is nearby so if you're a light sleeper the airplanes flying by can be very loud. There was a target and mall shopping area down the road.
I called the day before my checkin date to make I could checkin earlier than the checkin time and I was told that would be ok as long as I didn't show up early in the morning. I showed up at noon and had to wait 30 minutes because my room was the largest room they had and it wasn't cleaned yet. Mind you I called to make sure this wouldn't happen. I waited to get into my room and was pleased with the size and cleanliness of the room. We left to go have dinner and when we got back from dinner our room was stuffy and hot. Our ac was not working, we left it set at 73 and our room temp was 86 and getting warmer. The area we were in was in the middle of a heatwave so it was hotter than usual. We called the front desk and was told they didn't have maintenance on the weekends, but they could try and get someone out the following day. All they offered us for the largest room they had was one small table fan. It was a room full of five women there was no way that was going to keep all of us comfortable. The next day the maintenance worker came and flipped a switch located in the breaker box behind the tv in the master room and it was fixed. At checkout I asked to be comped for the miserable night we had and was redirected to speak with the manager the following day because a manager wasn't available. So every time I needed an issue resolved, I was told to wait till the next day. Overall, it was a decent hotel, our room was neat and clean, we were just hot and miserable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2017
Didn't hear any planes. It was a very quiet area. The beds were also very comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Convenient hotel by the airport

Posted Aug 6, 2017
Beds were very comfortable. Staff was accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Good hotel close to SFO

Posted Aug 5, 2017
Close to SFO with free airport pickup. 6 min walk to Bart. Rooms are Ok, although ours had weird smell. Breakfast was simple but good.
5 out of 5
by Irina

Posted Jun 22, 2017 on Hotels
VERY good breakfast! Close to BART station and shopping. Easy access from highway.
4 out of 5
by John

Always great

Posted May 24, 2017 on Hotels
Great location, close to BART for trip into SFO or can stay in area due to many restaurants/ shopping/ stores, friendly staff, good breakfast, Airporter is great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Stayed here before and enjoyed our stay then.

Posted May 8, 2017
It was a pleasant stay for my family. The rooms were clean and the facilities were adequate.
1 out of 5
by Kerry

This traveler left a rating score only Posted Apr 28, 2017 on Hotels
4 out of 5
by Chris

This traveler left a rating score only Posted Apr 8, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Not bad

Posted Apr 8, 2017
Good for family. Close to the mall. Would be nice if they have lifts.