On the beach, white sand, sun loungers, beach umbrellas
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Reviews of Aizawa Beach Resort

2.5 out of 5
Aizawa Beach Resort
Barangay Santiago, Camotes Island, San Francisco

Reviews

6.8
Rating 10 - Excellent. 7 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 5 out of 29 reviews" "
Rating 2 - Terrible. 4 out of 29 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

alexandru

Liked: Cleanliness, staff & service, property conditions & facilities
very friendly staff. the beach is right in front of the hotel. 3 min walk to restaurants
Stayed 2 nights in Nov 2023
Response from Myra on Dec 6, 2023
Thank you so much

8/10 Good

Abner

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice one.
Stayed 1 night in Jun 2021
Response from Myra on Jun 15, 2021
Thank you very much

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from K; Myra on May 1, 2021
I am even more grateful for my willingness to do my best next time and thank you so much.

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was actually anxious at first after seeing the reviews but it turned out ok. Common bathroom was clean, water supply was ok during our stay. Staff were polite and courteous. Location was very nice too since its really facing the beach front. Our room was spacious given that there was just two of us. There are areas for improvement like putting trashbins in rooms and the bathroom. But overall a good vacation experience with them.
Stayed 1 night in May 2019
Response from K; myra on May 27, 2019
Dear Janine, All I can say is thank’s to you for this wonderful review, will be happy to served you again next time.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
Very slow wifi, no generator, no cable TV, no hot and cold shower
Stayed 1 night in May 2019
Response from K; myra on May 27, 2019
I apologize for the problem you encountered during your stayed, we’ll work hard to fix the issue you experienced. Thank you for letting us know.

6/10 Okay

Randy

Nice staff, but management and upkeep needed
The "sea view" room is not a room with a view of the sea unless looking out the bathroom window and seeing the neighbour's beach counts. For the price, just get the cheapest room. We stayed in two rooms due to overbooking and both rooms had issues from a weak bed to bad taps and unheated showers. Breakfast is ok. The staff are very friendly and it is hard to say bad things but I have to honest.
Stayed 2 nights in May 2019
Response from K; myra on May 23, 2019
Hello Randy, Thank you for your feedback and letting us know about your stay. Unfortunately all the rooms do not have ocean view, but the restaurant has a nice view of the ocean. We only have one room with a heated shower . I apologized for your unhappy stay and thank you for taking the time in writing this review.

2/10 Terrible

Aries, Cebu

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
POOR CUSTOMER SERVICE!!! DON'T WASTE YOUR MONEY TO THIS PROPERTY!!!
Stayed 1 night in Apr 2019
Response from K; Myra on May 6, 2019
Dear Aries , The owner has already put in place new management for that will hopefully improve our customer's service skills on our property. Sorry for the inconvenience. Thanks.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very hospitable and approachable. We asked if we could extend for a few more hours and if how much would we need to pay for it, but they let us stay without additional payment. Two thumbs up for your service!
Stayed 1 night in Apr 2019
Response from K; myra on Apr 20, 2019
Thank you so much

8/10 Good

Elie Rose

Liked: Cleanliness, staff & service
a place for solemn vacation - not nightvlife
They have a good customer service. But they still need to improve their amenities. There a wifi -pocket wifi. (7slow connection). TV is not working. No room cleaning as stated in the web. But, if you really want serenity in your vacation, it is a good place to go. Wide shoreline, you can really feel the zen of nature. It is not advisable for people who likes night life also. The good thing there is that the people are very hospitable.
Stayed 2 nights in Feb 2019
Response from K; Myra on Apr 14, 2019
Hello Elie! Thank you for letting me know,I appreciate your feedback. Have a nice day .

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly staff, clean room, free breakfast included, booked a fan room and they gave a aircon room for the same price ,fantastic location right on the beach ,walki g distance to restaurants,cafes and local stores, great spot,great price ,highly recomended ****
Stayed 2 nights in Apr 2019
Response from K; myra on Apr 7, 2019
Good Day ! Thank you so much for the wonderful feedback. we are all happy to serve you next.

10/10 Excellent

Mich, Cebu City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want to escape away from the city and looking for a quite and peaceful place, then this is the right room for you. Great location since it's very close to the beach.
Stayed 1 night in Sep 2018
Response from K; Myra on Oct 1, 2018
Hello Mich Thank you so much for the wonderful comments, looking forward next time.

10/10 Excellent

Erica Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price and the staffs are accommodating.
Stayed 1 night in Jun 2018
Response from K; Myra on Jun 17, 2018
Thank you, Erica

2/10 Terrible

Helmut

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from K; Myra on May 7, 2018
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
It is okay considering proximity to the beach but the place could use better management. Breakfast meals can improve in presentation and variety as well.
Stayed 2 nights in Mar 2018
Response from K; Myra on Apr 1, 2018
The owner have already put in place a new management team that will hopefully improve our customer services and guest relation skills on our property, sorry for the inconvenience . Thanks

6/10 Okay

Blaire

Liked: Cleanliness, property conditions & facilities, room comfort
Nice for a no
The hotel room could do with a little love but they are fine for what you need. Beautiful location on the beach with some nice cafes around. The staff are very nice and kind but not the most actively helpful, although if you ask them something they will try.
Response from Myra Kondo on Feb 21, 2018
Thank you for your stay and we will improve our customer service skills . looking forward to see you again .

8/10 Good

Robert

Liked: Staff & service
Good stay for the price
For the price this was a pleasant stay for me and my wife. Remember your free breakfast is a small filipino breakfast with some kind of meat with rice and a coffee. Be careful when booking because the least expensive rooms in this hotel are shared bathroom.
Stayed 11 nights in Dec 2017
Response from Myra Kondo on Jan 19, 2018
Dear Sir Robert, First of all, I would like to say a thank you for pleasant staying with us. The room you booked is Fan room without toilet inside but we have also others room with toilet. sorry if we did not specific the details about the Fan room , thank you for the nice reviews and hope to see you next time. God Bless you.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel :(
Worst hotel that I've stayed in my entire life. We book two rooms but they given us one room and the they confirm this before when we booked. We expect a good ambience on this hotel but we seen a dirt and noisy place. The one room that they provided on us was dirty and beds mattresses were not clean. Comport room has a lot of waste that has not clean up. Were like squatter and has not enough bed to sleep. They given us one extra bed but i think the room was good for 4 person and were 7 person. Also, sometimes theres a power interruption in the hotel especially at night and its hot in our room. Receptionist were stress in entertaining customers and she is the one who moves in every request of the customers while the others were not helping her and she promised we will having our mango shake but it did not happened all was spoken and no action done. The most terrible is no water supply in our room since we are in the 2nd floor and we have bad feelings on this that we cannot have our own personal hygiene because no water supply. We just go common CR which were waiting to vacant the comport room. This hotel are not recommended to my friends. A lot of improvements needs on this hotel.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel staff are very accomodating and friendly but service is a bit slow. The room is actually good BUT very dusty especially the comforter. I got colds during my stay.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mir hat alles sehr gefallen sehr nettes freundliches personal und immer kalte getränke vor ort
Stayed 2 nights in Mar 2020
Response from K; Myra on Mar 23, 2020
Vielen Dank für eine freundliche Bewertung, wir hoffen, Sie beim nächsten Mal zu sehen. Gott segne dich.

8/10 Good

Sobd, Lyon

Traveled with partner
Liked: Cleanliness, staff & service
Hôtel proche de la plage, au bout de Santiago Bay, et à côté des 4 restaurants du coin. Lit confortable, salle de bain basique et petit déjeuner classique. Le personnel est accueillant mais un peu confus. Wifi faible.
Stayed 1 night in Feb 2019
Response from K; Myra on Mar 5, 2019
Thank you for the comments, I apologize about the wifi weak. we just use portable wifi because our place is difficult to have a router. Thank you,

8/10 Good

Verified traveler

Liked: Cleanliness
Nous sommes restés 3 nuits dans cet hôtel au bout de Santiago. La chambre avec air conditionnée était propre et plutôt grande, avec quelques rangements. Par contre très peu d’isolation, un simple rideau pour cacher la fenêtre qui donnait sur l’entrée couloir. Petit déjeuner compris avec œuf et riz, très basique mais correct. Accès direct sur la plage et proche des 3-4 restaurants de la baie. Le wifi ne fonctionnait qu’une fois sur 2.
Stayed 2 nights in Feb 2019
Response from K; Myra on Apr 2, 2019
Thank you so much

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Für den Standard viel zu teuer. Dreckige Zimmer, nur kaltes Wasser zum Duschen. Kein Internet und trink Wasser.
Stayed 4 nights in Jan 2019
Response from K; Myra on Mar 5, 2019
I Apologize that you're unhappy during your stay, we will do our best next time. Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
경치는 굿
그럭저럭 적당합니다. 앞이 바로 산티아고베이 비치라는 게 가장 큰 장점입니다. 데이터도 터지는 지역이에요.
Stayed 1 night in May 2018
Response from K,myra on Apr 7, 2019
Thank you

6/10 Okay

Milos

Camotes is for relaxing!
First room i got they had no shower hoze so they gavr us the room beside it. Only it took long time to cool of the room with aircon since they didn't turn it on despite i booked this room a week in advance. Very laid back attitude and expect that in Camotes island if you are from an efficient western country. It is for relaxing staying on this island. Pleasent surprise many things are cheaper on this island comparing to other more popular islands or in Cebu. We were driving around this island by scooter and didn't meet one tourist on our way around. This is an island i can move to in a few years from now since i love this island life. Paid 350 pesos per day since i rent it for 3 days otherwise 500 per day. I bargained with the owner of scooter. Maybe i will extend one or two days more renting it. Great fresh mango juice at Pito's, only 35 pesos wich is a bargain for fresh mango juice. No regrets at all visiting this island. Changed to another resort after first night.
Stayed 1 night in May 2018
Response from K; Myra on Jun 11, 2018
Thank you for the compliment. we are happy to serve you more next time.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from K; Myra on Apr 4, 2018
Thank you for staying with us.

6/10 Okay

Øistein

Liked: Property conditions & facilities
Flott beliggenhet ved Santiago Bay
Ved ankomst ville ikke hotellet godta min booking gjennom Hotels.com til tross for at denne var bekreftet og betalt. Hotellet viste til at de ikke hadde noen avtale med hotells.com. Jeg måtte derfor betale kontant for rommet før jeg vil tildelt et rom. Saken ble senere oppklart og jeg fikk tilbake pengene og et rom med bedre standard enn jeg hadde betalt for - likevel en dårlig start på oppholdet. De luxe rommet jeg fikk tildelt hadde et baderom som ikke fungerte optimalt . Meget dårlig vanntrykk, vinduet kunne ikke lukkes, gamle hårtufser lå i vinduskarmen og baderomsdøren måtte låses opp med nøkkel hvis den ble lukket. Personalet gjorde alt de kunne for å rette opp ser dårlige førsteinntrykket og totalt sett ble det et greit opphold før jeg flyttet til et annet hotell dagen etter. Hotellet har en flott beliggenhet ved Santiago Bay og utsikten fra den felles terrassen er nydelig.

4/10 Poor

Michael, Österreich

Disliked: Staff & service, room comfort
ENTTÄUSCHUNG
Neues Hotel direkt am Strand. Im Badezimmer kein Wasser! WIFI-Verbindung funktioniert oft nicht. Personal absolut unzuverlässig!!!!! Zwei mal Frühstück bestellt, davon beide Male das falsche Frühstück bekommen! Am Tag des Auscheckens sollte das Frühstück um 6 Uhr früh fertig sein, damit wir pünktlich zur Fähre kommen. Frühstück war nicht fertig, Personal war weit und breit keines in Sicht, die Rezeption war unbesetzt, das Personal hat in ihren Unterkünften geschlafen. Das Notbett an der Rezeption war auch unbesetzt, da der diensthabende Mitarbeiter anscheinend lieber in seiner Unterkunft geschlafen hat! Für diesen Preis eine absolute ENTTÄUSCHUNG HOCH 10!!! Am Strand direkt vor dem Hotel liegen Glasscherben und Bierdeckel herum! Das ist gefährlich!

4/10 Poor

Rudolf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to recommend
Not to be recommended
Response from K, Myra on Apr 7, 2019
Hello Sir Rudolf, I apologize for the comments, we are all trying our best to serve you as much as we can, wish next time we can do more better. Thank you for letting us know

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
最低なホテル
Wi-Fiは深夜になくなるし、 足の踏み場がないくらいの狭さに 無料朝食が付いてるってだったのに 3人分の宿泊料払ってて2人ぶんしか 作ってないとか言われるし、 何時間前かわからない料理がずっと 屋上に放置されててそれを食べれと 言われるし、とにかく最低のホテル。 日本人経営だから期待したのに 本当に最低でした。
Response from General Manager on Dec 27, 2016
この度は当ホテルをご利用いただきましてありがとうございました。朝食が三人分用意されていなかった件ですが、ご予約いただきましたFanルームは定員が二名でエクストラベッドを追加いただければ、大人三名でご利用いただける設定になっております。朝食は定員分の二名分が料金に含まれておりますが、エクストラベッドをご利用いただいたお客様の分は別途とさせていただいております。Expediaでご予約いただいた際に部屋の定員が三名となっておりましたが、これは当方の設定ミスであり、また、受付担当から充分な説明をご提供出来なかったのは当方の指導不足です。せっかくのご旅行にもかかわらず、不愉快な思いをさせてしまい大変申し訳ありませんでした。今後はより良いサービスをご提供させていただけますよう従業員一同精進したしますので、ご容赦いただけますと幸いです。あと、朝食はお客様のご希望をお聞きし、その時間に合わせてご用意しますので、作り置きをお出しするようなことはございません。また機会がございましたら、ご利用いただけますと幸いです。