Ratings based on 184 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Oct 10, 2017
I have bad experience in front desk. Bad attention. Bad service. Small room. Non comfortable. Dont like the hotel
4 out of 5
by John

Great stay in Lima

Posted Jun 13, 2017 on Hotels
Good hotel with helpful staff and in a good location. Really good breakfast.
4 out of 5
by Jefferson

a fair stay

Posted Feb 16, 2017 on Hotels
a fair stay
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Guest, Many thanks for your comment Our best reward is to know about our guest’s satisfaction Don’t forget that you can follow us on facebook and leave your comments on our Melia Lima profile Sincerely Yours, Susana Tamayo Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2016
Stayed for 7 nights. Have stayed here before and hope to return.
Comment from Hotel Management
Aug 29, 2016 by Sandra Islache, Hotel Management
TraductorDesactivar traducción instantánea Inglés Español Portugués Detectar idioma Español Inglés Portugués Muchas gracias por sus comentarios. Thank you very much for your comments.
5 out of 5
by Elena

The best

Posted May 31, 2016 on Hotels
It was wonderful. We stayed in the junior suite which gave us access to the gym, sauna and a lovely room with daily tea time, light lunch and breakfast. This hotel is located in the most perfect area where we could go to Lima downtown in 10 minutes, go to La Punta in 15 minutes, it is central to everything, a nice and safe neighborhood to walk in, the people couldn't be more wonderful.... and the Real Plaza in Salaverry was half block away, which has everything people could need. This is our fourth stay at the Melia, and we will keep staying there every time we come back to Peru.
Comment from Hotel Management
Jun 30, 2016
Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from Santo Domingo, Dom. Rep.

Very well located

Posted Mar 7, 2016
Pros: The location
Cons: The air conditioning
The air conditioning was not working properly. The staff was kind
Comment from Hotel Management
Jun 30, 2016 by Sandra Islache, Hotel Management
Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.
2 out of 5
by A verified traveler

Posted Feb 26, 2016
Hotel, needs an urgent remodelation. Had to ask for a change of room because it was to noicy and in bad shape.
Comment from Hotel Management
Jun 30, 2016 by Sandra Islache, Hotel Management
Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, conveniently located!!

Posted Feb 23, 2016
Pros: Location, location, location
Cons: The only thing I could say about improvement is the shower, the pressure of water is weak.
I had a great time in this hotel. It is conveniently located in a nice area, across a very nice mall that has everything!! I would recommend this hotel to anyone - Room 1010 is great!
Comment from Hotel Management
Jun 30, 2016 by Sandra Islache, Hotel Management
Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.
5 out of 5
by A verified traveler

Pleasant, short stay

Posted Oct 26, 2015 on Hotels
This was a one night in between places. It was pleasant, and he service was very good. The room was very clean and comfortable. My only observation: for this kind of hotel, all rooms should have a coffee maker. I found out that only the deluxe rooms had one. All in all, stay was very good, but I don't recommend it for people who want to explore Lima, unless they choose to always take taxis or other means of transportation.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear Guest Thank you for entrusting us with your comments which help us to improve our day-to-day customer service. Your feedback is very important to us so we will make some changes soon . Sincerely Yours, Susana Tamayo Guest Experience Manager
3 out of 5
by A verified traveler

Posted Aug 24, 2015 on Hotels
3-star hotel