Outdoor pool, open 9:00 AM to 6:30 PM, pool umbrellas, sun loungers

Reviews of Sonesta Hotel El Olivar Lima

4 out of 5
Sonesta Hotel El Olivar Lima
Pancho Fierro 194, Lima, LIMA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 268 out of 416 reviews" "
Rating 8 - Good. 116 out of 416 reviews" "
Rating 6 - Okay. 22 out of 416 reviews" "
Rating 4 - Poor. 6 out of 416 reviews" "
Rating 2 - Terrible. 4 out of 416 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have ever stayed at for service. A first class experience at an affordable price. Won't stay anywhere else when in Peru.
Stayed 3 nights in Apr 2024
Response from Sonesta Hotel El Olivar on Apr 15, 2024
Dear Ms. Gantz-Holly,We appreciate you taking the time to provide us with your score and comment on Expedia.com We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel. Thank you for choosing our hotel and recommending us. Sonesta always be your home. Best regards Carlos Reyes V. General Manager

8/10 Good

Angelika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a large room thanks to Expedia . Hotel is in a great location across from a safe , well lit park ….. Breakfast is a 4 Star …
Stayed 2 nights in Mar 2024
Response from Sonesta Hotel El Olivar on Apr 3, 2024
Dear Ms. Amat, We appreciate you taking the time to provide us with your score on Expedia.com We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel. Thank you for choosing our hotel and recommending us. Sonesta always be your home. Best regards Carlos Reyes V. General Manager

10/10 Excellent

Angelika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location Nice service Large rooms
Stayed 1 night in Mar 2024
Response from Sonesta Hotel El Olivar on Apr 3, 2024
Dear Ms. Amat,Thank you for taking the time to review your stay with us. We are glad that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Sonesta always be your home. Best regards Carlos Reyes V. General Manager

10/10 Excellent

Margot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 8 nights in Feb 2024
Response from Sonesta Hotel El Olivar on Apr 4, 2024
Dear Ms. Bourque,We appreciate you taking the time to provide us with such a candid feedback.We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel.Thank you for recommending us.Best regards,Carlos Reyes V.General Manager

10/10 Excellent

Angelia, Fargo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with great staff who helped us with recommendations of things to see and everyone had a smile on their face, ready to help. The rooms are awesome and the rooftop is a great place to unwind.
Stayed 4 nights in Mar 2024
Response from Sonesta Hotel El Olivar on Apr 3, 2024
Dear Ms. Wollan, We appreciate you taking the time to provide us with your score on Expedia.com We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel.Thank you for choosing our hotel and recommending us.Sonesta always be your home. Best regards, Carlos Reyes V. General Manager

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bien pero las Instalaciones son antiguas. El desayuno podría mejorar
Stayed 2 nights in Feb 2024
Response from Sonesta Hotel El Olivar on Feb 22, 2024
Estimado Sr. Paul, Muchas gracias por compartir su experiencia, su opinión es muy importante para nosotros, porque nos ayuda a identificar puntos a mejorar. Nos complace saber que disfruto de una grata estadía con nosotros.Ha sido un placer atenderlo y esperamos verlo pronto para poder servirle como en casa.Atentamente,Carlos Reyes V.Gerente General

6/10 Okay

pascual

Liked: Staff & service
El hotel está bien / lo que deja al debe es la poca variedad del restaurante pensando que peru y Lima es capital mundial de la gastronomía/ si queseran que los huéspedes no cenen afuera , ofrezcan más variedad porfavor
Stayed 2 nights in Feb 2024
Response from Sonesta Hotel El Olivar on Feb 19, 2024
Estimado Sr. Pascual,Gracias por haberse tomado el tiempo de calificarnos, su opinión es muy importante para nosotros. Porque nos permite identificar puntos a mejorar. Agradecemos su preferencia y esperamos verlo en una siguiente oportunidad.Atentamente,Carlos Reyes V.Gerente General

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, accomodating staff. It has a nice park right across the way to go walking in. Nice quiet area but within walking distance of miraflores and the more active areas.
Stayed 7 nights in Feb 2024
Response from Sonesta Hotel El Olivar on Feb 22, 2024
Dear Mr. Jesse,It is a pleasure for us that you have taken the time to share your experiencie with us, we are pleased to know that you had a pleasant stay and that the service we provide has met your expectations.We hope to see you soon so we can serve you at home.Sincerely,Carlos Reyes V.General Manager.

10/10 Excellent

IGNACIO, CORONA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and excellent location.
Stayed 4 nights in Jan 2024
Response from Sonesta el Olivar on Jan 30, 2024
Dear Mr. Ignacio,We appreciate you taking the time to provide us with such a candid feedback.We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel.Thank you for recommending us.Best regards,Carlos Reyes V.General Manager

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in Sonesta for a week and It was a great experience. The staff were very friendly and super professional. Always with a smile on their face. I would recommend Sonesta anytime.
Stayed 5 nights in Jan 2024
Response from Sonesta El Olivar on Jan 22, 2024
Dear Mr. Jorge,We appreciate you taking the time to provide us with such a candid feedback.We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel.Thank you for recommending us.Best regards,Carlos Reyes V.General Manager

8/10 Good

Liliana

Stayed 1 night in Jan 2024
Response from Sonesta El Olivar on Jan 22, 2024
Estimada Sra. Liliana,Es un gusto para nosotros que se haya tomado el tiempo de calificarnos, su opinión es muy importante para nosotros, porque nos ayuda a seguir mejorando. Nos complace saber que tuvo una grata estadía y que el servicio que le brindamos haya llenado sus expectativas.Esperamos verla pronto para poder servirle como en casa.Atentamente;Carlos Reyes V.Gerente General

8/10 Good

Mark, Chappaqua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good as usual, no VIP perks offered.
Stayed 2 nights in Jan 2024
Response from Sonesta El Olivar on Jan 22, 2024
Dear Mr. Mark,It is a pleasure for us that you have taken the time to share your experiencie with us, we are pleased to know that you had a pleasant stay and that the service we provide has met your expectations.We hope to see you soon so we can serve you at home.Sincerely,Carlos Reyes V.General Manager.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stayed 1 night in Jan 2024
Response from Sonesta El Olivar on Jan 22, 2024
Dear Guest,It is a pleasure for us that you have taken the time to share your experiencie with us, we are pleased to know that you had a pleasant stay and that the service we provide has met your expectations.We hope to see you soon so we can serve you at home.Sincerely,Carlos Reyes V.General Manager.

10/10 Excellent

Erika, White Plains

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Sonesta El Olivar on Jan 11, 2024
Estimada Sra. Erika,Muchas gracias por su excelente puntuación, en relación a su estancia en Sonesta Hotel el Olivar, esto es muy significativo y una gran motivación para todos, que nos esforzamos por brindar un servicio de calidad.Le agradecemos una vez más que haya compartido su experiencia con nosotros y lo esperamos para una próxima oportunidad.Reciba un cordial saludo.Carlos Reyes V.Gerente General

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and nice hotel, little on older side. Buffet is excellent. Park and good restaurants nearby
Stayed 2 nights in Dec 2023
Response from Sonesta El Olivar on Jan 11, 2024
Dear Mr. Jason,Thank you for taking the time to review your stay with us. We are glad that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, Carlos Reyes V. General Manager

8/10 Good

Aldo, Lima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, secure place
Stayed 1 night in Jan 2024
Response from Sonesta El Olivar on Jan 11, 2024
Dear Mr. Aldo,Thank you for taking the time to review your stay with us. We are glad that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, Carlos Reyes V. General Manager

10/10 Excellent

Liliana

Stayed 15 nights in Dec 2023
Response from Sonesta Hotel El Olivar on Jan 7, 2024
Estimada Sra. Liliana,Muchas gracias por compartir su experiencia, su opinión es muy importante para nosotros, porque nos ayuda a identificar puntos a mejorar. Nos complace saber que disfruto de una grata estadía con nosotros.Ha sido un placer atenderla y esperamos verla pronto para poder servirle como en casa.Atentamente,Carlos Reyes V.Gerente General

10/10 Excellent

Guillermo

Stayed 2 nights in Dec 2023
Response from Sonesta El Olivar on Jan 22, 2024
Estimado Sr. Guillermo,Es un gusto para nosotros que se haya tomado el tiempo de calificarnos, su opinión es muy importante para nosotros, porque nos ayuda a seguir mejorando. Nos complace saber que tuvo una grata estadía y que el servicio que le brindamos haya llenado sus expectativas.Esperamos verlo pronto para poder servirle como en casa.Atentamente;Carlos Reyes V.Gerente General

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Sonesta Hotel El Olivar on Dec 26, 2023
Estimado Sr. Julio,Muchas gracias por compartir su experiencia, su opinión es muy importante para nosotros, porque nos ayuda a identificar puntos a mejorar. Nos complace saber que disfruto de una grata estadía con nosotros.Ha sido un placer atenderlo y esperamos verlo pronto para poder servirle como en casa.Atentamente,Carlos Reyes V.Gerente General

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to where my business dealings were
Response from Sonesta El Olivar on Feb 15, 2024
Dear Mr. Robert,We appreciate you taking the time to provide us with your feedback.We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel.Thank you for recommending us.Best regards,Carlos Reyes V.General Manager

8/10 Good

Shawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was lovely. There is a beautiful park across the street and it was very safe and quiet. This is unusual in Lima and so we really enjoyed it. We felt very safe there. The room had a nice bathroom and the bed and sheets were lovely. Towels were very nice too. The furniture was a little beat up but nothing bad AT ALL. I just noticed it. The hotel had a great breakfast buffet and eggs to order. I would stay here again without question.
Stayed 3 nights in Nov 2023
Response from Sonesta Hotel El Olivar on Dec 6, 2023
Dear Shawn,It is a real pleasure for us to read your kind comment.It fills us with satisfaction to know that you enjoyed a pleasant stayed at our facilities and that we have met your expectations.At Sonesta El Olivar we are convinced that we could not achieve this goals without having the full support of our staff, who works together every day to achieve these results: Happy guests and memorable stays.Thank you very much for your preference. It has been a pleasure to serve you and we hope to see you soon so we can serve you at home.Sincerely;Carlos Reyes V.General Manager

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, very helpful friendly staff, very good breakfast, pleasant restaurant, quiet sundeck with clean swimming pool. Not near tourist activity, but possible to get around in taxis, ordered by the staff. Plenty of nearby restaurants and shops, and quiet park in front of hotel, where it is possible to walk. It's sad that the park has been filled with private houses and roads, but it's still relatively quiet. It's the most elegant, tranquil place I could find in Lima. The suite with sauna and jacuzzi was very spacious and comfortable. The standard room that I stayed in for the last day smelled strongly of cigarette smoke despite clear signs saying not to smoke in the rooms, but that is not the fault of the hotel staff. The staff at this hotel stood out as the most impressive feature. Everything else was good but the staff were the reason I enjoyed my stay.
Stayed 6 nights in Nov 2023
Response from Sonesta Hotel El Olivar on Nov 29, 2023
Dear Mrs. Alison,We appreciate you taking the time to provide us with such a candid feedback.Thank you for your feedback and commenting so highly on our service. We are proud that we were able to meet your expectations!At Sonesta El Olivar we are convinced that we could not achieve this without having the full support of our collaborators, who work every day to achieve these results: Happy guests and memorable stays. We will send your kind comments to our staff.We are glad that you enjoyed your stay and we would love that you continue choosing our hotel for your stay in Lima.Best regards,Carlos Reyes V.General Manager

10/10 Excellent

Juan, cincinnati

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always
Stayed 2 nights in Nov 2023
Response from Sonesta Hotel El Olivar on Nov 28, 2023
Dear Mr. Juan,We appreciate you taking the time to provide us with such a candid feedback.We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel.Thank you for recommending us.Best regards,Carlos Reyes V.General Manager

8/10 Good

Brigita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, will come back
Stayed 2 nights in Nov 2023
Response from Sonesta Hotel El Olivar on Nov 13, 2023
Dear Guest, We appreciate you taking the time to provide us with your score on Expedia.com. We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel. Thank you for choosing our hotel and recommending us. Sonesta always be your home. Best regards, Carlos Reyes V. General Manager

10/10 Excellent

Lena, Rancho Mission Viejo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff and camaraderie.
Stayed 3 nights in Oct 2023
Response from Sonesta Hotel El Olivar on Nov 3, 2023
Dear Lena,We appreciate you taking the time to provide us with your score on Expedia.com. We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel. Thank you for choosing our hotel and recommending us. Sonesta always be your home. Best regards Carlos Reyes V. General Manager

8/10 Good

ERIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the area around the hotel, it was super safe and relaxed
Stayed 3 nights in Oct 2023
Response from Sonesta El Olivar on Oct 20, 2023
Dear Mrs. Erika,We appreciate you taking the time to provide us with such a candid feedback. We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel.Thank you for recommending us.Best regards,Carlos Reyes V.General Manager

10/10 Excellent

R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and very friendly staff
Stayed 3 nights in Oct 2023
Response from Sonesta El Olivar on Oct 12, 2023
Dear Guest, We appreciate you taking the time to provide us with your score on Expedia.com We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel. Thank you for choosing our hotel and recommending us. Sonesta always be your home. Best regards Carlos Reyes V. General Manager

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sonesta El Olivar on Jul 6, 2023
Estimada Sra. Blanca, Muchas gracias por brindarnos su máxima calificación en Expedia.com. Nos complace saber que disfruto de su estancia con nosotros y que hayamos cumplido con sus expectativas.Esperamos verla muy pronto para poder servirle como en casa.Atentamente,Carlos Reyes V.Gerente General

10/10 Excellent

Jaime

Stayed 2 nights in May 2023
Response from Sonesta El Olivar on Jun 21, 2023
Estimado Sr. Jaime, Gracias por haberse tomado el tiempo de dejarnos su calificación, su opinión es muy importante para nosotros. Nos complace saber que pasó gratos momentos en nuestras instalaciones y cumplimos sus expectativas al 100%. Esperamos verlo pronto para servirle como en casa. Cordialmente, Carlos Reyes V.

10/10 Excellent

Meike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sonesta el Olivar on May 5, 2023
Dear Meike, Thank you for taking the time to review your stay with us. We are glad that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Best regards, Carlos Reyes V. General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service by Segundo Rosales
I had a great stay and Segundo Rosales was especially kind and going the extra mile for service. I thank him especially and also the hotel for a great stay!
Stayed 1 night in Apr 2023
Response from Sonesta el Olivar on May 5, 2023
Dear Anonymous, Thank you for your feedback and highlighting the performance of our staff that always are willing to help. One of our organizational culture values is the maximum importance to the guest and we are committed to achieve it. We will love to have you in the near future as a guest in our hotel again. Best regards, Carlos Reyes V General Manager

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything and the services received was excellent.
Stayed 7 nights in Apr 2023
Response from Sonesta el Olivar on May 5, 2023
Dear Mario, Thank you for taking the time to review your stay with us. We are glad that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, Carlos Reyes V. General Manager

8/10 Good

Mercedes

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good area
Stayed 6 nights in Mar 2023
Response from Sonesta el Olivar on May 5, 2023
Dear Mercedes, Thank you so much for your comments. Your comments are really important to us. Best regards, Carlos Reyes V. General Manager

10/10 Excellent

Isabel, boca raton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very and nice location. Close to everything
Stayed 2 nights in Mar 2023
Response from Sonesta el Olivar on May 5, 2023
Dear Isabel, We appreciate you taking the time to provide us with your score on Expedia.com We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel. Thank you for choosing our hotel and recommending us. Sonesta always be your home. Best regards,Carlos Reyes V. General Manager

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Feb 2023
Response from Sonesta El Olivar on Aug 14, 2023
Dear Mrs Liliana,Thank you so much for your scores and your comments. Your comments are really important to us. We are looking forward to having you soon as a guest in our hotel. Sonesta always be your home. Kind regards, Carlos Reyes General Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the outstanding service of Ame and Sandro. Always ready to assist, hats up to both of them. Incredible food and delights, from your chef Virginia, especially the Chia mousse
Response from General Manager on Feb 3, 2023
Dear Ms. Monica,We appreciate you taking the time to provide us with such a candid feedback and for highlighting our services.We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel.Thank you for recommending us.Best regards,Carlos Reyes V.General Manager

4/10 Poor

Carlos

Traveled with group
Liked: Cleanliness, property conditions & facilities
Unfriendly
Stressful check-in with unfriendly young receptionist asking too many questions about my friend's country of origin
Stayed 1 night in Jan 2023
Response from Manager on Jan 20, 2023
Dear Mr. Carlos,I appreciate the opportunity to know your opinion. I would like to clarify that the intention of our staff was solely to verify the origin of your friend to be able to enter the data correctly at check-in and thus have a correct record. I offer my apologies in case this represents discomfort for you; For us, receiving your feedback always represents an opportunity for improvement.Best regard.Carlos ReyesGeneral Manaer

10/10 Excellent

Mark, Chappaqua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a noisy city. The hotel is by a quiet park, great for exercise or a walk. Most of the rooms are spacious and comfortable. Above all, the staff make you feel welcome.
Response from General Manager on Jan 12, 2023
Dear Mr. Mark,We appreciate you taking the time to provide us with such a candid feedback.Thank you for your feedback and commenting so highly on our service. We are proud that we were able to meet your expectations!We are glad that you enjoyed your stay and we would love that you continue choosing our hotel for your stay in Lima.Best regards,Carlos Reyes V.General Manager

10/10 Excellent

manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Gerente General on Jan 6, 2023
Estimado Manuel,Permitame agradecerle por tomarse el tiempo de calificarnos en Hoteles.com. Recibimos con alegría su calificación, ya que nos refleja el buen servicio brindado.Estaremos felices de poder verlo muy pronto para poder servirle como en casa y pueda seguir disfrutando de la hermosa vista al bosque El Olivar. Atentamente; Carlos Reyes V, Gerente General

10/10 Excellent

Patrick L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff, safe neighborhood, good food
Response from General Manager on Dec 30, 2022
Dear Mr. Patrick L,It is a real pleasure for us to read your kind comment.It fills us with satisfaction to know that you enjoyed a pleasant stayed at our facilities and that we have met your expectations.At Sonesta El Olivar we are convinced that we could not achieve this goals without having the full support of our staff, who works together every day to achieve these results: Happy guests and memorable stays.Thank you very much for your preference. It has been a pleasure to serve you and we hope to see you soon so we can serve you at home.Sincerely;Carlos Reyes V.General Manager

10/10 Excellent

Marco a

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Response from General Manager on Nov 16, 2022
Dear Mr. Marco, Thank you so much for your comments. Your comments are really important to us. Kind regards, Carlos Reyes General Manager

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond excellent.
Stayed 1 night in Sep 2022
Response from General Manager on Oct 14, 2022
Dear David, Thank you for your feedback. One of our organizational culture values is the maximum importance to the guest and we are committed to achieve it. We will love to have you in the near future as a guest in our hotel again. Best regards,Carlos Reyes V General Manager

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was very friendly and cordially, I hop the rooftop of the hotel get open again.
Stayed 1 night in Aug 2022
Response from General Manager on Sep 6, 2022
Dear Mr. Marcelo,It is a real pleasure for us to read your kind comment.It fills us with satisfaction to know that you enjoyed a pleasant stayed at our facilities and that we have met your expectations.At Sonesta El Olivar we are convinced that we could not achieve this goals without having the full support of our staff, who works together every day to achieve these results: Happy guests and memorable stays.Thank you very much for your preference. It has been a pleasure to serve you and we hope to see you soon so we can serve you at home.Sincerely;Carlos Reyes V.General Manager

8/10 Good

Claudia

Stayed 1 night in Aug 2022
Response from Gerente General on Aug 23, 2022
Estimada Sra. Claudia,Agradecemos que se haya tomado el tiempo de dejarnos su calificación.Es un placer atenderla y esperamos verla pronto para poder servirle como en casa.Atentamente;Carlos Reyes V.Gerente General

6/10 Okay

juan c

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room has heather but it didn't work right, next morning the room still cold even when I set it the heat at max. Old shower buthtub and the room was smaller and different from the picture as advertisement. Like the quiet location, amenities and staff.
Stayed 1 night in Jul 2022
Response from General Manager on Aug 1, 2022
Dear Mr. Juan C, We appreciate your comments. We regret that your stay was not as expected, our commitment is to provide all our guests and customers a pleasant and memorable experience. We would have liked to know all these details during your stay in order to take the necessary actions so that you could have enjoyed a pleasant stay with us. I will talk with the areas involved to see these points of improvement. Your comments are a great contribution to continue improving. We hope you can give us a second chance to show you our changes. Best regards, Carlos Reyes V. General Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Hreat
Stayed 3 nights in Jun 2022
Response from General Manager on Jul 15, 2022
Dear Ms. Deborah, Thank you for your feedback and for choosing our hotel. We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel. Best regards, Carlos Reyes V. General Manager

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area is unbelievable you can walk every where, lots of restaurants and near Miraflores
Stayed 4 nights in Jun 2022
Response from General Manager on Jun 30, 2022
Dear Jose, Thank you so much for your comments, they are really important to us. We hope to see you soon. Kind regards, Carlos Reyes General Manager

10/10 Excellent

DIANA

Stayed 1 night in Jun 2022
Response from Gerente General on Jun 23, 2022
Estimada Sra. Diana, Es un verdadero placer ver puntuaciones como la que usted nos brinda en Hoteles.com, porque en ella se refleja el compromiso de todos nuestros colaboradores por lograr estancias memorables en nuestros huéspedes y clientes. Esperamos contar nuevamente con su presencia para atenderla como en casa. Cordialmente, Carlos Reyes V. Gerente General

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The night bar and restaurant staff were fantastic. Going above and beyond to help customers and to assist with a very complicated online COVID test access while continuing to serve customers Front desk staff was great as well Hotel very clean
Stayed 2 nights in Apr 2022
Response from General Manager on May 2, 2022
Dear Mr. Daniel, Thank you for your candid feedback and for choosing our hotel. I would also like to thank you for your comments about our service and rooms. We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel. Best regards, Carlos Reyes V. General Manager

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a nice part of town. Great food in every direction and a beautiful park across the street.
Stayed 2 nights in Mar 2022
Response from General Manager on May 6, 2022
Dear Mr. Timothy, Thank you for your candid feedback and for choosing our hotel. We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel. Best regards, Carlos Reyes V. General Manager