Ratings based on 135 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by Janice

Loved it

Posted Feb 14, 2017 on Hotels
Very nice hotel. Service was great. Nice restaurants close by as well as in the hotel.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Guest, We would like thank you for taking a few minutes of your valuable time to share your impressions on your recent visit to Swissôtel Lima. As you hace mentioned, the hotel is located walking distance to many restaurantes, boutiques and shops. We also have four restaurants available at the hotel: Le Café (International), La Locanda (Mediterranean and Peruvian Fusion), Sushi Cage (Japanese) and La Fondue (Swiss and European). We look forward to welcoming you back soon. Kind Regards, Swissôtel Lima.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Nice weekend getaway

Posted Jan 16, 2017
Everything was perfect, room, staff, premises etc. One thing to improve: checkout took longer than expected because there was only one hotel representative handling check-ins and check-outs. It took me more than 20 minutes to check out.
Comment from Hotel Management
Jan 19, 2017 by Director of Operations, Hotel Management
Dear Julio B., Thank you for taking the time to respond to our on-line survey. I am glad that you were able to enjoy your stay and the service we provide. I have reviewed your comments with the Front Office Leadership team. Thank you for sharing your opinion with us and we look forward to welcoming you in the near future. Sincerely; Director of Operations
5 out of 5
by Oana

All amenities were great and room very clean

Posted Jan 4, 2017 on Hotels
Fantastic stay
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Guest, we would like to thank you for taking a few minutes of your valuable time to share your experience at Swissôtel Lima. It is a pleasure for us to read that you had a fantastic stay and that you enjoyed our exclusive amenities. We look forward to welcoming you back soon. Kind Regards, Swissôtel Lima.
5 out of 5
by Karim

Great experience

Posted Dec 31, 2016 on Hotels
Great hotel. Great customer service. Very happy and would stay here again in a heart beat. Stay in the new tower if you can
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Guest, we would like to thank you for taking a few minutes of your valuable time to share your impressions on your recent stay at Swissôtel Lima. As you have mentioned, our Swissôtel Service Style allows us to offer you a memorable and unique experience. We look forward to welcoming you back to Swissôtel Lima soon. Kind Regards, Swissôtel Lima.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 19, 2016
Great hotel, comfortable well appointed rooms, great staff
Comment from Hotel Management
Nov 21, 2016 by Swiss Loyalty Club Manager, Hotel Management
Dear Guest, We would like to thankyou for taking a few minutes of your valuable time to share your impressions on your recent stay at Swissôtel Lima. It is a pleasure for us to know that you have enjoyed our special Swissôtel Service Style which allowed us to offer you a memorable stay. We look forward to welcoming you back soon. Kind Regards, Swissôtel Lima.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 16, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from London

First class

Posted Nov 9, 2016
This hotel offers comfort and pure indulgence. There are 5 restaurants on site serving excellent food. The spa is just fabulous and I had it to myself. Buffet breakfast caters for everything you could possibly want.
Comment from Hotel Management
Nov 11, 2016 by Swiss Loyalty Club Manager, Hotel Management
Dear Guest, we would like to thank you for sharing your impressions on your recent visit to Swissôtel Lima. It is a pleasure for us to read that you have relaxed at our Spa which provides 13 treatment rooms for facial and body indulgements. As you have mentioned, we have 4 restaurants (Le Café, La Locanda, La Fondue and Sushi Cage) and our fifth outlet Gourmet Deli. We look forward to welcoming you back soon. Kind Regards, Swissôtel Lima.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 27, 2016 on Hotels
3 out of 5
by A verified traveler

Nice hotel but too greedy

Posted Oct 24, 2016 on Hotels
The hotel is clearly one of the nicer ones in Lima. However, they take their status a bit too seriously and try to extract every penny they can from their customers, which is pretty annoying. We wanted to add a 3rd bed to a room that cost us $150 for double occupancy, and they charged us $90 for that bed. That means the third bed cost MORE than the first two. Absurd. A bottle of water in the room cost $10. That's $10 for a bottle of water in Peru. When ordering a cab they immediately send you one of the hotel's Mercedes cars, at god only knows what charge. Asking them for a regular cab seemed to confuse them and we had to walk out on the street and grab one. Also, the hotel is located in a business district so not much to do within walking distance. On the plus side, room was nice, hotel was nice, service was nice and the pool looked amazing. Foo bad they got all greedy.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your most recent experience at our hotel. Although I am glad you found our hotel, the service we provide and our pool to your liking, I am sorry that you found some of our prices a bit higher that you would have preferred. I thank you for giving us the chance to review our pricing policy for an extra bed, we will certainly look into this and make the necessary changes if applicable. Please know that we also offer complimentary bottled water in our rooms, which is usually located next to the bottled water we sell. The bottled wáter for sale is an imported Brand, and as some of our guests like it, we have it available as an option to our locally sourced wáter. We take our guest's safety as a main priority, and considering that sometimes taxi service in Lima is not reliable, we made a decisión to work with a third party that does offer the safety, reliability and comfort our clients expect. Having said that, we can also flag down another taxi if our guest requests it, I am terribly sorry if our team was not able to assist you with this. Once again we thank you for sharing your comments, and we hope to see you again soon. Sincerely; Director of Operations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice safe area

Posted Oct 4, 2016
Located in a modern area if San Isidro. Near to lots of Embassy. Good restaurant in the property, however a little distance to other restaurants in the area. Friendly staff and nice gym.
Comment from Hotel Management
Oct 4, 2016 by Swiss Loyalty Club Manager, Hotel Management
Dear Guest, We would like to thank you for taking the time to share your impressions on your recent visit to Swissôtel Lima. It is a pleasure for us to read that you have enjoyed your stay as well as our strategic and safe location. As you have mentioned, we have 4 restaurants: La Locanda (Mediterranean and Peruvian Fusion), Le Café (International), Sushi Cage (Japanese) and La Fondue (European). We look forward to welcoming you back to Swissôtel Lima soon. Kind Regards, Swissôtel Lima.