Ratings based on 126 Verified Reviews

4.5 out of 5
91% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Worldwide

Posted Jul 9, 2017
Location: Some good Peruvian restaurants within a 5-minute walking distance (Lima 27 and Tanta) . Ask at the reception.
Very nice and helpful staff. Very well located (San Isidro - the Lima's business district), and have some excellent restaurants in the hotel, both Peruvian and international.
Comment from Hotel Management
Jul 14, 2017 by Public Relations, Hotel Management
Dear Anna, We would like to thank you for taking a few minutes of your valuable time to share your impressions on your recent visit at Swissôtel Lima. As you have mentioned, a combination of amazing food, very good location and excellent service is what allow us to offer you a unique Swissôtel experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Stay here if it is your first time in Lima

Posted Jul 9, 2017
Pros: GYM was world class
Cons: cheaper breakfast
This was my first time in Lima, I loved this hotel! it is in a great location and the staff are great
Comment from Hotel Management
Jul 14, 2017 by Public Relations, Hotel Management
Dear client: Thank you for comments, we highly appreciate it , for us it is a pleasure to make your experience unique. We look forward to your return soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Clean, comfortable and great staff

Posted May 23, 2017
Cons: The water can get extremely hot, but it is not consistent so no matter what temperature you choose, it will fluctuate.
Swissotel is located in San Isidro with several restaurants just 5-8 blocks away. The staff was great (particularly Gladys in room service) and the beds were extremely comfortable. Room service was extremely good, but I would stay away from the buffet breakfast and the restaurant (I ordered an omlette through room service and at the restaurant a la carte for breakfast and the restaurant food was pretty terrible, where the room service was excellent).
Comment from Hotel Management
May 26, 2017 by Director of Operation, Hotel Management
Dear Rebecca: Thank you for qualifying us, we highly appreciate it , for us it is a pleasure to make your experience unique. Your comments regarding the buffet breakfast have been duly noted and shared with our Manager. We look forward to your return soon
5 out of 5
by Janice

Loved it

Posted Feb 14, 2017 on Hotels
Very nice hotel. Service was great. Nice restaurants close by as well as in the hotel.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Guest, We would like thank you for taking a few minutes of your valuable time to share your impressions on your recent visit to Swissôtel Lima. As you hace mentioned, the hotel is located walking distance to many restaurantes, boutiques and shops. We also have four restaurants available at the hotel: Le Café (International), La Locanda (Mediterranean and Peruvian Fusion), Sushi Cage (Japanese) and La Fondue (Swiss and European). We look forward to welcoming you back soon. Kind Regards, Swissôtel Lima.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Nice weekend getaway

Posted Jan 16, 2017
Everything was perfect, room, staff, premises etc. One thing to improve: checkout took longer than expected because there was only one hotel representative handling check-ins and check-outs. It took me more than 20 minutes to check out.
Comment from Hotel Management
Jan 19, 2017 by Director of Operations, Hotel Management
Dear Julio B., Thank you for taking the time to respond to our on-line survey. I am glad that you were able to enjoy your stay and the service we provide. I have reviewed your comments with the Front Office Leadership team. Thank you for sharing your opinion with us and we look forward to welcoming you in the near future. Sincerely; Director of Operations
5 out of 5
by Oana

All amenities were great and room very clean

Posted Jan 4, 2017 on Hotels
Fantastic stay
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Guest, we would like to thank you for taking a few minutes of your valuable time to share your experience at Swissôtel Lima. It is a pleasure for us to read that you had a fantastic stay and that you enjoyed our exclusive amenities. We look forward to welcoming you back soon. Kind Regards, Swissôtel Lima.
5 out of 5
by Karim

Great experience

Posted Dec 31, 2016 on Hotels
Great hotel. Great customer service. Very happy and would stay here again in a heart beat. Stay in the new tower if you can
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Guest, we would like to thank you for taking a few minutes of your valuable time to share your impressions on your recent stay at Swissôtel Lima. As you have mentioned, our Swissôtel Service Style allows us to offer you a memorable and unique experience. We look forward to welcoming you back to Swissôtel Lima soon. Kind Regards, Swissôtel Lima.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 19, 2016
Great hotel, comfortable well appointed rooms, great staff
Comment from Hotel Management
Nov 21, 2016 by Swiss Loyalty Club Manager, Hotel Management
Dear Guest, We would like to thankyou for taking a few minutes of your valuable time to share your impressions on your recent stay at Swissôtel Lima. It is a pleasure for us to know that you have enjoyed our special Swissôtel Service Style which allowed us to offer you a memorable stay. We look forward to welcoming you back soon. Kind Regards, Swissôtel Lima.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 16, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from London

First class

Posted Nov 9, 2016
This hotel offers comfort and pure indulgence. There are 5 restaurants on site serving excellent food. The spa is just fabulous and I had it to myself. Buffet breakfast caters for everything you could possibly want.
Comment from Hotel Management
Nov 11, 2016 by Swiss Loyalty Club Manager, Hotel Management
Dear Guest, we would like to thank you for sharing your impressions on your recent visit to Swissôtel Lima. It is a pleasure for us to read that you have relaxed at our Spa which provides 13 treatment rooms for facial and body indulgements. As you have mentioned, we have 4 restaurants (Le Café, La Locanda, La Fondue and Sushi Cage) and our fifth outlet Gourmet Deli. We look forward to welcoming you back soon. Kind Regards, Swissôtel Lima.