Front of property

Reviews of Aloft San Jose Hotel, Costa Rica

3.5 out of 5
Aloft San Jose Hotel, Costa Rica
Forum 2 Business Park, Lindora, Pozos, San Jose

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 942 reviews" "
Rating 8 - Good. 241 out of 942 reviews" "
Rating 6 - Okay. 57 out of 942 reviews" "
Rating 4 - Poor. 20 out of 942 reviews" "
Rating 2 - Terrible. 26 out of 942 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah, Oceanside

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and the food was very good. You can book all your day adventures from the hotel. Would visit again.
Stayed 6 nights in Apr 2024
Response from Aloft Staff on Apr 16, 2024
Dear guest,Thank you for sharing your experiencie with us.We hope see you again.

10/10 Excellent

Loy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Right in the center of lot of options. Arranged local taxi at odd hours for airport.. very nice hotel
Stayed 1 night in Mar 2024
Response from Manuel Brenes on Apr 8, 2024
Dear Loy We appreciate and value your comments, we are pleased that you had a memorable experience with us.Best Regards Team Aloft

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manuel Brenes on Apr 3, 2024
Dear FlavioHello good morning!It makes us very happy to know that his experience with us was pleasant, his comments encourage us to continue working and that we will be able to welcome him again as soon as possible.Greetings

10/10 Excellent

Lisbeth

Traveled with partner
Liked: Amenities
very amazing staff. The food was fantastic and the cleaning stuff was always on top of everything! Definitely would recommend and go again.
Stayed 7 nights in Mar 2024
Response from Manuel Brenes on Apr 3, 2024
Dear Lisbeth Hello good morning!It makes us very happy to know that his experience with us was pleasant, his comments encourage us to continue working and that we will be able to welcome him again as soon as possible.Greetings

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from Manuel Brenes on Mar 19, 2024
Dear Ariana We are very pleased to know that your stay with us was memorable, we appreciate your comments and we hope to see you soon at Aloft San Jose Costa Rica.GreetingsTeam Aloft

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy commute to the airport~ and movie complex in large shopping complex is nearbyĥ
Stayed 1 night in Mar 2024
Response from Manuel Brenes on Mar 6, 2024
Dear Susan Thank you for your appreciate, were happy your comment, its apleasure service you!Greetings

2/10 Terrible

SUCHANDRA

Liked: Property conditions & facilities
Disliked: Staff & service
Staff behaviour is horrible
Stayed 1 night in Feb 2024
Response from Manuel Brenes on Mar 8, 2024
Dear Suchara, I understand the situation well and we are very sorry that you had an unpleasant experience.We would like to know more about your situation, would you be kind enough to tell us what email address we could contact you at!Greetings

10/10 Excellent

Arlett

Liked: Cleanliness, staff & service, property conditions & facilities
great trip
Stayed 6 nights in Feb 2024
Response from Manuel Brenes on Mar 1, 2024
Dear ArlettIt was a pleasure to have your stay at Aloft San Jose.Greetings

2/10 Terrible

alison

Disliked: Cleanliness, staff & service, property conditions & facilities
Musty room. Didnt get in my room till 5 pm. Totally disappointing
Stayed 1 night in Feb 2024

10/10 Excellent

Jaria C

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff, everyone I encountered from housekeeping, to breakfast andat the bar were polite, helpful and welcoming.
Stayed 5 nights in Feb 2024
Response from Manuel Brenes on Feb 23, 2024
Dear JariaThank you for your comments, we are very pleased to have provided the best Aloft experience.Greetings

10/10 Excellent

Laura R

Traveled with group
Liked: Cleanliness, staff & service, amenities
Nice open common area with adjacent bar where people socializing in the evening. Quite pleasant ☺️
Stayed 1 night in Feb 2024
Response from Manuel Brenes on Feb 21, 2024
Dear Laura We are pleased to know that your stay and the place, we acoording to what you espected!Best regards

10/10 Excellent

Ivette

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel!
Stayed 3 nights in Nov 2023
Response from Manuel Brenes on Feb 21, 2024
Estimada Ivette Nos complacemos en saber que su estadia y la plaza fue acorde a lo que esperaba!Saludos cordiales,

2/10 Terrible

Peter

Response from Manuel Brenes on Feb 21, 2024
Estimado Sr Peter Lamentamos que no hayamos podido ayudarle con su reserva, nuestra ocupación a su solicitud se encontraba ya al 100%, deseamos poder contar con una nueva oportunidad de manera pronta, nos encantaría tenerlo en Aloft San Jose. Saludos cordiales

10/10 Excellent

Meagan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a good place to overnight near to the airport at the end of our Costa Rica trip. With no traffic early in the morning, the drive took 15 minutes. Staff was very friendly and helpful, the food was good and the pool was clean and nice. The room was clean and spacious and beds were comfortable! It’s located in a high traffic, busy area but parking was secure and it wasn’t a bother from inside the hotel. You can cross the street via a walking bridge to access a nearby open air mall and there are plenty of dining options nearby. Would stay again but do watch out for traffic depending on when your flight is if that is a concern for you.
Stayed 1 night in Feb 2024
Response from Manuel Brenes on Feb 15, 2024
Dear Megan It is a pleasure to know your opinions, it fills us with great happiness to know that our plaza as well as the facilities of Aloft San Jose were to your liking. We hope to welcome you again soon and extend that wonderful experience with us, we are here to serve you.Greetings

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate hotel
Stayed 3 nights in Feb 2024
Response from Manuel Brenes on Feb 15, 2024
Dear Eduardo Thank you for you comment, its apleasure serve you!Best Regards

10/10 Excellent

Cameron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and modern. Staff was friendly and there were plenty of food options within walking distance.
Stayed 1 night in Feb 2024
Response from Manuel Brenes on Feb 12, 2024
Dear Cameron Thank you very much for your visit to Aloft San Jose, it was a pleasure to welcome you, we hope you return soon!Greetings

8/10 Good

Larry

Rooms are ready for new wallpaper and carpets cleaned or replaced
Stayed 5 nights in Jan 2024
Response from Manuel Brenes on Feb 7, 2024
Dear Larry We appreciate your comments, we are preparing to make specific changes to the property, and we are also committed to your observations to work under the excellence that we represent, thank you!Best Regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2024
Response from Manuel Brenes on Feb 5, 2024
Dear Andrew!Thank you for you stay with to Aloft San Jose, is a pleasure server you!Best Regards

6/10 Okay

Ingrid

Business traveler
Stayed 1 night in Jan 2024
Response from Manuel Brenes on Feb 5, 2024
Dear Ingrid Thank you for your contact, it is a pleasure to serve you!Best Regards

10/10 Excellent

toni

Stayed 1 night in Jan 2024
Response from Manuel Brenes on Feb 5, 2024
Dear ToniThank you for your contact, it is a pleasure to serve you!Best Regards

6/10 Okay

Hamidreza

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pamela Diaz on Jan 16, 2024
Dear Hamidreza Thanks, for you comunication at Hotel Alof San Jose it is a pleasure serve you!!Best Regards!

10/10 Excellent

Linda, miami

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Pamela Diaz on Jan 15, 2024
Dear Linda,Thank you for choosing the Aloft San Jose Hotel for your stay! Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely

6/10 Okay

JALIA

Traveled with family
Liked: Cleanliness, staff & service
I liked the location for its dining options. I didn't like the Hotel Its gives more of a Motel feeling than a hotel and the pool was not working
Stayed 5 nights in Dec 2023
Response from Pamela Diaz on Jan 12, 2024
Dear Jalia,We appreciate your comments, we are very sorry that you were not able to enjoy your stay, we apologize for all the inconveniences that occurred during your stay.We hope to serve you in a better way.Kind regards,

8/10 Good

Dallen Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Pamela Diaz on Jan 11, 2024
Dear Miachael,On behalf of the entire Aloft San Jose team, we want to thank you for sharing your experience of your recent stay with us! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most, you. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Breakfast was good. Location is walking distance to restaurants, grocery store, bars. Definitely would book again
Stayed 3 nights in Dec 2023
Response from Manuel Brenes on Feb 5, 2024
Dear DanielleWe are very pleased to know that your stay and gastronomic experience with us was appropriate, we will be happy to welcome you soon!Best Regards

10/10 Excellent

Sonja

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly reception. Great places to eat close by.
Stayed 1 night in Dec 2023
Response from Pamela Diaz on Dec 31, 2023
Estimada Sonja,Gracias por compartir su reciente esxperincia de su estadia con nosotros.Gracias por tomarse de su tiempo taan valioso para completar la encuesta de satisfaccion del cliente, la cual fue compartida con el equipo del hotel.Esperamos volver seguir coleccionando experiencias Aloft..Saludos Cordiales,

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Ok to spend a night
Stayed 2 nights in Dec 2023
Response from Pamela Diaz on Dec 28, 2023
Dear Fernando,We appreciate your kindness for responding to the survey and providing your comments, we hope to see you very soon.Kind regards

10/10 Excellent

Victor

Stayed 3 nights in Dec 2023
Response from Pamela Diaz on Dec 26, 2023
Estimado Victor,Nos alegra mucho haya podido disfrutar de su hospedaje en Aloft San Jose, nos enorgullecemos de escuchar comentarios tan alentadores de nuestro Hotel. Nuestro objetivo principal es que nuestros huéspedes puedan vivir la experiencia Aloft al máximo. Esperamos poder nuevamente ser parte de sus momentos inolvidables. Saludos Cordiales,

10/10 Excellent

Junping

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and goo breakfast
Stayed 1 night in Dec 2023
Response from Pamela Diaz on Dec 19, 2023
Dear Junoing, Thank you for your sincere messages, we hope you will enjoy a great experience with us again.Best Regards,

8/10 Good

Facundo

Stayed 2 nights in Nov 2023
Response from Pamela Diaz on Dec 8, 2023
Estimado Facundo,Gracias por tomarse el tiempo para compartir su experiencia reciente con nosotros.Esperamos haya disfrutado de su estadía, cualquier área de mejora agradecemos nos lo haga saber.Fue un placer tenerlo como nuestro huésped y espero que nos brinde la oportunidad de recibirlo nuevamente cada vez que sus viajes lo traigan de regreso a la zona.

8/10 Good

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel close to the airport for very short time stays.
Stayed 1 night in Nov 2023
Response from Pamela Diaz on Dec 4, 2023
Dear Ali,Thank you for staying with us at Aloft Hotel, we hope to see you soon.Best Regards,

10/10 Excellent

Godswill O

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Enjoyed our stay. The AC was a little noisy at night
Stayed 4 nights in Nov 2023
Response from Pamela Diaz on Nov 28, 2023
Dear Godswill,We appreciate your comments, we are pleased to know that you enjoyed your stay.We hope to see you soon.Best regards,

10/10 Excellent

christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly staff and guests
Stayed 3 nights in Nov 2023
Response from Pamela Diaz on Nov 17, 2023
Dear Christopher,We are very happy to know that you enjoyed your stay and that we are friendly to pets who are always welcome.We hope to see you soon.Greetings,

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Nive
Stayed 1 night in Nov 2023
Response from Pamela Diaz on Nov 13, 2023
Dear Marcia,Thank you for choosing the Aloft San Jose Hotel for your stay!Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!SincerelyPamela Diaz

8/10 Good

Alberto

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Pamela Diaz on Nov 14, 2023
Estimado AlbertoEn nombre de todo el staff del hotel agradecemos su tiempo tan valioso para responder la encuesta de satisfaccion para el huesped.Esperamos verlo muy prontoSaludos,

10/10 Excellent

Shiloh

Stayed 1 night in Oct 2023
Response from Aloft Staff on Nov 11, 2023
Dear Shiloh,Thank you for choosing the Aloft San Jose Hotel for your stay! Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Hotel ! Very good location
Stayed 3 nights in Nov 2023
Response from Pamela Diaz on Nov 7, 2023
Dear Eduardo,We are very happy for your visit, we appreciate your comments which help us to continue growing and providing a better service.We hope to see you very soon.Kind regards

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Nov 2023
Response from Pamela Diaz on Nov 6, 2023
Dear Juan, Thank you for taking the time to fill out the satisfaction survey, we hope to see you very soon.Best Regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Pamela Diaz on Nov 6, 2023
Estimado William,Gracias por su tiempo es muy valioso para nosotros.Agradecemos sus comentarios tan positivos, esperamos verlo muy pronto.Saludos Cordiales,

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Pamela Diaz on Oct 26, 2023
Dear Kristen,Thank you for choosing the Aloft San Jose Hotel for your stay!Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!SincerelyGuest Service Manager

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, courteous and provide excellent service. Te checkin had over 30 minute wait there was only one in the front desk when we arrived. Could have an express checkin when everything has been paid and we stayed there three days before.
Stayed 1 night in Oct 2023
Response from Pamela Diaz on Oct 11, 2023
Dear Miguel,Thank you for choosing the Aloft San Jose Hotel for your stay!Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!SincerelyPamela DiazGuest Service

10/10 Excellent

Jaret

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Aloft Staff on Oct 1, 2023
Dear Jaret,Thank you to take your time and share with us your experience about your stay in our Hotel!We hope you come back and enjoy again the facilities that we offer you.Regards,

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, bedding was super comfortable and very convenient location.
Stayed 1 night in Sep 2023
Response from Aloft Staff on Sep 26, 2023
Dear Alberto,Thank you for choosing the Aloft San Jose Hotel for your stay!Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

10/10 Excellent

Frank, Chicago

Liked: Staff & service, amenities, property conditions & facilities
A good hotel in an excellent area. Great for walking to dining options, or just head to the mall across the street. Kinda has the Industrial vibe, but that aside, it’s a clean and nice hotel.
Stayed 2 nights in Sep 2023
Response from Aloft Staff on Sep 5, 2023
Dear Frank,Thank you for choosing the Aloft San Jose Hotel for your stay!Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

8/10 Good

Farah, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Aloft Staff on Aug 30, 2023
Dear guest,Thank you for choosing the Aloft San Jose Hotel for your stay!Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

8/10 Good

Farah, San Antonio

Stayed 1 night in Aug 2023
Response from Aloft Staff on Sep 11, 2023
Dear Farah,Thank you for choosing the Aloft San Jose Hotel for your stay!Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

10/10 Excellent

Tasia

Stayed 1 night in Aug 2023
Response from Aloft Staff on Aug 30, 2023
Dear guest,Thank you for choosing the Aloft San Jose Hotel for your stay!Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

10/10 Excellent

Jose Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I give this hotel 10/10 it’s beautiful, clean and the staff are amazing
Stayed 6 nights in Jul 2023
Response from Aloft Staff on Aug 30, 2023
Dear guest,Thank you for choosing the Aloft San Jose Hotel for your stay!Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

2/10 Terrible

dave

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Aloft Staff on Aug 30, 2023
Dear guest,Thank you for choosing the Aloft San Jose Hotel for your stay!Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

10/10 Excellent

Eloise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Aloft Staff on Aug 30, 2023
Dear guest,Thank you for choosing the Aloft San Jose Hotel for your stay!Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!