Outdoor pool, open 6 AM to 9 PM, free cabanas, sun loungers
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Reviews of Auténtico Hotel

3 out of 5
Auténtico Hotel
Ave 5 and 7, Calle 40, Sabana Norte, San José, San Jose

Reviews

8.4

Very Good

Rating 10 - Excellent. 277 out of 599 reviews" "
Rating 8 - Good. 208 out of 599 reviews" "
Rating 6 - Okay. 77 out of 599 reviews" "
Rating 4 - Poor. 20 out of 599 reviews" "
Rating 2 - Terrible. 17 out of 599 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

DEBORAH

Liked: Staff & service
Hotel Autentico was fine, The staff are very friendly and helpful. My room was very noisy and I asked to be moved which was taken care of nicely. The hotel is a little dated and I didn’t enjoy my dinner in the restaurant. It was overpriced and not very good. Overall, the hotel was ok for the price.
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service
It was nice
Stayed 2 nights in Mar 2024
Response from Reservaciones on Apr 1, 2024
Hello MaryThanks for your great review. See you soon!

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, convenient location, friendly staff. The only think that I didn’t like was that I found a big cockroach in our room
Stayed 1 night in Feb 2024
Response from Reservaciones on Mar 21, 2024
Hello AlvaroThanks for your great review. See you soon!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reservaciones on Feb 6, 2024
Thanks for your great review. See you soon!

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanting Escape at Autentico Hotel
I recently had the pleasure of staying at Autentico Hotel, and it exceeded all my expectations. The friendly service immediately made me feel at home, and the cleanliness of the rooms showcased their commitment to excellence. The authentic and delicious breakfast was a highlight, offering a delightful start to each day. While the rooms were generally comfortable, my only suggestion would be to add more pillows to enhance the bedroom's coziness. The hotel's location is superb, conveniently situated for exploring the area. However, the true gem of Autentico Hotel is its magical garden/restaurant. This enchanting space provided a serene escape, allowing me to unwind and indulge in the beauty of nature while savoring delectable dishes. Autentico Hotel is a haven for those seeking a perfect blend of comfort, authenticity, and charm. I wholeheartedly recommend it for a memorable and rejuvenating stay.
Stayed 1 night in Jan 2024
Response from Reservaciones on Feb 28, 2024
Thanks for your great review. See you soon!

8/10 Good

Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself if very nice - fresh, light, airy, organized around a charming swimming pool; restaurants pleasant, food quite tasty and reliable. Only drawback - in the middle of a semi deserted area of abandoned apartment buildings, commercial buildings. Safe enough during the day - just slightly depressing and no place to walk
Stayed 1 night in Dec 2023
Response from Reservaciones on Feb 6, 2024
We highly appreciate your comments on your recent stay at our hotel.

10/10 Excellent

Marina

Stayed 1 night in Dec 2023
Response from Reservaciones on Feb 6, 2024
Thanks for your great review. See you soon!

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location. Friendly staff.
Stayed 1 night in Nov 2023
Response from Reservaciones on Feb 6, 2024
Thanks for your great review. See you soon!

10/10 Excellent

Brian, TORONTO

Stayed 1 night in Dec 2023
Response from Reservaciones on Feb 6, 2024
Thanks for your great review. See you soon!

2/10 Terrible

Gerrard

Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Ofelia

Traveled with group
Liked: Cleanliness, staff & service, amenities
Junior suite was spacious but noisy from the street. Also the bedroom didn’t have enough lighting.
Stayed 1 night in Nov 2023
Response from Reservaciones on Nov 28, 2023
We highly appreciate your comments on your recent stay at our hotel. We are sorry for your bad experience

8/10 Good

Paulette

Stayed 1 night in Nov 2023
Response from Reservaciones on Feb 6, 2024
Thanks for your great review. See you soon!

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and quiet
Hotel was nice and definitely offered good value for money. Breakfast was somewhat inconsistent from day to day, but good overall. Staff were very friendly and helpful, offering recommendations for drinks and transport. The location isn't ideal if you're on foot as the nearby roads are quite busy and don't always have traffic signals to allow for pedestrian crossing. That being said, Ubers were always around and inexpensive to get to the downtown centre. The hotel being slightly outside of downtown made it quiet, which was a plus.
Stayed 2 nights in Oct 2023
Response from Reservaciones on Nov 21, 2023
Hello HeatherThanks for your great review. See you soon!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy in our room. Loud music as played around the pool area from mid afternoon until after 10pm could be heard in our room. People sitting around pool area could be heard late into the night. Friendly and helpful staff. Good breakfast.
Stayed 2 nights in Oct 2023
Response from Reservaciones on Nov 1, 2023
HelloWe highly appreciate your comments on your recent stay at our hotel. We are sorry for your bad experience.

10/10 Excellent

Luis Fernando

Stayed 2 nights in Oct 2023
Response from Reservaciones on Oct 18, 2023
Thanks for your great review. See you soon

10/10 Excellent

Richard T

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay if you get in late to the airpo
Great quiet hotel close to Sabana
Stayed 1 night in Sep 2023
Response from Reservaciones on Sep 20, 2023
Hello RichardThanks for your great review. See you soon!

10/10 Excellent

Jose Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only 2 things is that the hotel is closed to the street som the people on the rooms 100 get the noise for the cars and buses And the breakfast es fine for the multiple food, but some like eggs or fried sweet plantain was very fatty But the other, is amazing
Stayed 2 nights in Sep 2023
Response from Reservaciones on Sep 8, 2023
HelloJosé FranciscoWe highly appreciate your comments on your recent stay at our hotel. We are sorry for your bad experience with the food. See you soon!

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023
Response from Reservaciones on Jul 11, 2023
HelloThanks for your great review. See you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The staff here is delightful and so helpful. The bed is very comfy. The bathroom has some issues. Our toilet often doesn’t flush properly, the soap dispenser on the sink doesn’t work at all, and we only receive one hand towel for 2 people!! Someone came to fix the toilet but it just started again. We told the housekeeper about the soap dispenser but it’s still not working. We were surprised to once again find one hand towel!
Stayed 1 night in Apr 2023
Response from Reservaciones on May 4, 2023
HolaAgradecemos el habernos compartido sus comentarios sobre su estadía con nosotros, esto nos ayudan a mejorar y crecer. Saludos!

10/10 Excellent

Tracy

Stayed 1 night in Apr 2023
Response from Reservaciones on May 16, 2023
Hello TracyThanks for your great review. See you soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Reservaciones on Apr 24, 2023
HelloThanks for your great review. See you soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and restaurant staff delivered excellent customer services. Room was nicely appointed, facing the pool, so quiet and safe.
Stayed 1 night in Mar 2023
Response from Reservaciones on Apr 24, 2023
HelloThanks for your great review. See you soon!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff. Nice atmosphere. Reliable support
Stayed 1 night in Jan 2023
Response from Reservaciones on Apr 24, 2023
HelloThanks for your great review. See you soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay- very pleasant people. Helpful, despite late check-in. Clean. Wonderful to be here.
Stayed 1 night in Jan 2023
Response from Reservaciones on Apr 24, 2023
HelloThanks for your great review. See you soon!

6/10 Okay

Linda

Traveled with group
Liked: Staff & service, property conditions & facilities
We liked the property, just very noisy with large groups of kids staying at the same time.
Response from Reservaciones on Apr 24, 2023
Hello We highly appreciate your comments on your recent stay at our hotel. We are sorry for your bad experience.

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Attentive staff… no staff shortage! Staff helpful and friendly! Breakfast very good! Noise in halls… doors slamming, kids running and screaming but we know that can’t always be controlled at all times. However, overall a comfortable stay and would stay here again!
Response from Reservaciones on Apr 24, 2023
HelloThanks for your great review. See you soon!

8/10 Good

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel. Rooms and beds are comfortable Street noise.
Stayed 1 night in Nov 2022
Response from Reservaciones on Apr 24, 2023
HelloThanks for your great review. See you soon!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen Hotel
Muy buen Hotel, un poco lejos del centro, pero completente caminable,
Stayed 2 nights in Nov 2022
Response from Reservaciones on Nov 18, 2022
Hola FernandoMuchas gracias por su comentario, esperamos verle pronto!

8/10 Good

Rita

Liked: Cleanliness, staff & service
Good
Overall it is an okay hotel. A little bit dated. I did not like the bed and the pillows but that is a very personal choice. Staff was helpful and nice. There is a huge supermarket with3 minutes walk. Very convenient. Only was here for 2 nights.
Stayed 2 nights in Nov 2022
Response from Reservaciones on Nov 16, 2022
Hello RitaWe highly appreciate your comments on your recent stay at our hotel.

10/10 Excellent

Stacey

Stayed 1 night in Sep 2022
Response from Reservaciones on Apr 24, 2023
HelloThanks for your great review. See you soon!

8/10 Good

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Reservaciones on Sep 20, 2022
Thanks for your great review. See you soon!

10/10 Excellent

Kay

Stayed 1 night in Sep 2022
Response from Reservaciones on Sep 12, 2022
Hello KayThanks for your great review. See you soon!

10/10 Excellent

Karen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I really liked the cleanliness
Stayed 1 night in Sep 2022
Response from Reservaciones on Sep 12, 2022
Hello KarenThanks for your great review. See you soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Reservaciones on Sep 3, 2022
HelloThanks for your great review. See you soon!

8/10 Good

Richard, Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and friendly service. Less than $5 to get to the centre by taxi.
Stayed 1 night in Aug 2022
Response from Reservaciones on Aug 16, 2022
Hello Richard Thanks for your great review. See you soon!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No rooms were available when I arrived. Was sent to another hotel with no pool, or restaurant that they had booked, only thing they offered was a shuttle to get me there.
Stayed 1 night in Jul 2022
Response from Reservaciones on Jul 23, 2022
We offer you an apology it was really a situation that got out of our hands. We hope to see you soon!

10/10 Excellent

Petrus

Stayed 1 night in Jul 2022
Response from Reservaciones on Jul 19, 2022
Hello Thanks for your great review. See you soon!

10/10 Excellent

Emilio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Reservaciones on Jun 22, 2022
Hello Thanks for your great review. See you soon!

10/10 Excellent

M

Stayed 1 night in Jun 2022
Response from Reservaciones on Jun 22, 2022
Hello Thanks for your great review. See you soon!

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has everything you need. It’s intimate and beautiful.
Stayed 2 nights in Jun 2022
Response from Reservaciones on Jun 22, 2022
Thanks for your great review. See you soon!

10/10 Excellent

Bryson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING Staff!
This is really a solid hotel for the price. The staff is what stands out the most...they were great during my stay. Restaurant staff had a super positive attitude and were very friendly. The reception was very friendly and helpful. They are really what made the experience positive. It is a little bit noisy, and you can hear suitcases and luggage being hauled up and down the hallways. Other than that, it was great. The bed was comfortable, the AC worked, room was clean, etc. I would easily stay here again.
Stayed 3 nights in May 2022
Response from Reservaciones on Jun 22, 2022
Hello Bryson We highly appreciate your comments on your recent stay at our hotel.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Reservaciones on Apr 24, 2023
HelloThanks for your great review. See you soon!

10/10 Excellent

Luis Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022
Response from Reservaciones on Apr 24, 2023
HelloThanks for your great review. See you soon!

8/10 Good

Jesselynn

Stayed 2 nights in May 2022
Response from Reservaciones on Apr 24, 2023
HelloThanks for your great review. See you soon!

10/10 Excellent

ROSA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service.
Stayed 1 night in May 2022
Response from Reservaciones on Jun 22, 2022
Hello Thanks for your great review. See you soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place away from the congestion
Nice place with very helpfull staff,good resaurant and a quieter area but close to main roads with secure parking. I have been staying here for many years.
Stayed 4 nights in May 2022
Response from Reservaciones on Jun 22, 2022
Hello William Thanks for your great review. See you soon!

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here. Quiet and clean. Hot water and AC and super friendly staff! The pool was nice and the breakfast was delicious.
Stayed 4 nights in May 2022
Response from Reservaciones on May 21, 2022
Hello… , Thanks for your great review. See you soon!

8/10 Good

Thein

Stayed 1 night in Apr 2022
Response from Reservaciones on May 21, 2022
Thanks for your great review. See you soon!

8/10 Good

Kay

Stayed 1 night in Apr 2022
Response from Reservaciones on May 21, 2022
Thanks for your great review. See you soon!