Ratings based on 302 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Cr

Posted Apr 29, 2018
Good location. Hotel in remodelation. Not the room I expected. No king bed as expected and sold to me.
Comment from Hotel Management
Apr 30, 2018 by Melissa , Hotel Management
Hello Fe, Thank you very much for your review of your recent stay at our hotel. We are happy to know you enjoy your stay with us. Indeed we making some upgrades to the property. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope to welcome you back to our new and improved hotel!
3 out of 5
by A verified traveler

Nice hotel but...

Posted Mar 26, 2018
A beautiful hotel but there were only 2 bath towels for 4 people. The faucet was falling apart & the set up of the shower made the entire floor soaking wet. There’s no fan in the bathroom so all surfaces were wet from the steam making it impossible to put anything on the sink. It also had 2 mirrors . There should be one of those mirrors out in the room so others don’t have to wait to continue getting ready. Lastly, there weren’t any tissues in the room. On a positive note, the staff was fantastic.
Comment from Hotel Management
Mar 28, 2018 by Melissa , Hotel Management
Hello Heather, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, I greatly appreciate your comments about aspects of the rooms. Happy to inform you that we will be implementing many of upgrades to the property within the next couple of months. We hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Good budget hotel

Posted Mar 25, 2018
My only real complaint would be that the room looked nothing like the pictures. The hotel is in need of updating but aside from that the staff are amazing and the food is very delicious.
Comment from Hotel Management
Mar 26, 2018 by Melissa , Hotel Management
Hello Rosanne, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, I greatly appreciate your comments about aspects of the rooms. Happy to inform you that we will be implementing many of upgrades to the property within the next couple of months. We hope to welcome you back soon.
2 out of 5
by A verified traveler

It's a dive! Thumbs down!

Posted Mar 20, 2018 on Hotels
I was not impressed! The shower leaked all over the floor making it almost impossible not to fall and get hurt! Not worth the money!
Comment from Hotel Management
Mar 26, 2018 by Melissa , Hotel Management
Hello Wendy, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, I greatly appreciate your comments about aspects of the rooms. Happy to inform you that we will be implementing many of upgrades to the property within the next couple of months. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 18, 2018
Aurhentico hotel is in a close location from the airport. There's a few good resturants nearby.
Comment from Hotel Management
Mar 19, 2018 by Melissa , Hotel Management
Hello Jim, Thanks for your awesome review, hope to see you soon.
1 out of 5
by A verified traveler

A hotel from hell.

Posted Feb 23, 2018
Unpleasant service from an employees, rude and disrespectful from staff, dirty/dark building with bugs everywhere, the “free breakfast” that was guaranteed, wasn’t an option. It was NOT even offered. I do not recommend this stay, please look for something better!!!!
Comment from Hotel Management
Mar 1, 2018 by Melissa , Hotel Management
Hello Anna, We highly appreciate your comments on your recent stay at our hotel. Your feedback is extremely valuable to us. We are sorry if we did not succeed your expectations regarding your stay, we would like to contact you, would you please provide us a contact number o email. Regrads.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Posted Feb 13, 2018
The staff from their restaurant were the best, the breakfast buffet had good food and beverages. The restaurant menu offer great selection even vegetarian dishes and is delicious. Hotel is well kept, the only thing that bothered us is all the noise that comes into the room due to hollow/thin walls, now that rooms are been renovated we hope sound proof walls are part of it. Pura vida!!!
Comment from Hotel Management
Feb 16, 2018 by Melissa , Hotel Management
Hello Nora, Thanks for you review, we are so happy to know you loved our restaurant. Happy to inform you that we will be implementing many of upgrades to the property within the next couple of months, rooms are part of them. Hope too see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Good location. Nice facility overall.

Posted Feb 11, 2018
Pros: The layout and open air concept.
Cons: The room I stayed in should be updated and reconfigured to be more guest friendly.
Location: Multiple restaurants, the downtown area, a large family friendly park.
This is a nice hotel in a great location. It is within walking distance to many restaurants, and stores and Sabana Park. The room I rented, however, was somewhat lackluster. It was small, with two twin beds. It had no refrigerator or microwave. The bed was not the most comfortable either. A large amount of road noise could also be heard during rush hour. That being said, the hotel was very nice with a friendly staff. A very nice complimentary breakfast buffet was provided every morning. There is also a nice swimming pool in the center of the hotel. The reception area has a nice seating area that is open air and was very pleasant for spending time reading. Given the fact that not much time was spent in the room, I would stay at this hotel again and would recommend it to others.
Comment from Hotel Management
Feb 12, 2018 by Melissa , Hotel Management
Hello William, Thank you very much for your awesome review of your recent stay at our hotel. Your feedback is extremely valuable to us, I greatly appreciate your comments about aspects of the beds that need updating. Happy to inform you that we will be implementing many of upgrades to the property within the next couple of months, this is one of them. Hope to see you soon
4 out of 5
by A verified traveler

Fine for the price and location

Posted Jan 26, 2018 on Hotels
Good location and priced fairly. Decent restaurant & bar. Service very good, except it took 4 days and many requests to fix toilet in room. Rooms facing pool are noisy when events are held in that area.
Comment from Hotel Management
Jan 30, 2018 by Melissa, Hotel Management
Hello George, Thanks for your nice review of your recent stay at the hotel. We are sorry for the late respond, we had already spoke with the department in charge in order for this not to happened again. Hope to see you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa canada

Good hotel

Posted Jan 14, 2018
Pros: Location pool
Cons: Door locks could use a improvement
Location: Several very good restaurants near by
Good hotel they are updating rooms and the breakfast was very good the restaurant was great in the hotel 20 minute walk to downtown clean comfortable beds
Comment from Hotel Management
Jan 17, 2018 by Melissa , Hotel Management
Hello Bob, Thanks for your great review, we hope to see you soon. We are so happy you had a good stay with us.