Ratings based on 693 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Nice hotel located downtown.

Posted Nov 6, 2017
Nice stay, although pillows eere hard. Couldn't get a good night sleep.
Comment from Hotel Management
Nov 13, 2017 by verónica ramirez, Hotel Management
Good morning Dear Claudia Thank you very much for all your comments. Are very important for our property. We hope to have you back soon! Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good location, close to everything.

Posted Oct 27, 2017
Pros: Location, Staff is friendly. Breakfast is great!
Cons: Bed was extremely low, and uncomfortable.
Location: Restaurant, Stores, a few bars but be careful walking at night.
This hotel is good for tourists that are either coming or going to coast and need to stay here for a night to fly in or out SJO. area around the hotel is full of stores and places to eat. We used the hotel's restaurant and found it somewhat pricey. the breakfast however was amazing, the food and everything is good except that the staff took so long to remove the plates from other tables even when asked to please remove it. All the staff in the hotel were very nice.One advise USE Uber! is super cheap on Costa Rica, regular cabs charge so much and always want to take advantage of you, I booked the taxi to pick me up from hotel for $30 USD just to find out later that uber charges around $11 based on the distance to and from the airport!(unless you go to SJO at 3am then is $15) but I needed a sim card to use uber so I couldn't use uber when I arrived, please be advise that you can get a sim card at the airport, I don't know the price but I saw they have it( and DO NOT get discourage by people that tells you not to use Uber because is illegal). there is a claro (cell company) across the street from hotel to buy a sim card and a bank to exchange currency around the corner. Rooms were cleaned every day. hotel is very organized and clean. staff very attentive. Please note there is the lobby to this hotel is on a second floor, so it doesn't really have a "Front" you get in from the side or thru the stores in the first floor.it has AC unlike many of the hotels there.
Comment from Hotel Management
Nov 13, 2017 by verónica ramirez, Hotel Management
Good morning Dear Candynicole Thank you very much for all your comments are very important for our property. We hope to have you back soon! Best regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Near downtown area etc.

Posted Oct 15, 2017
It was okay.. you'll have to pay $44 additional for a guest. I would probably book another hotel next time.
Comment from Hotel Management
Nov 13, 2017 by verónica ramirez, Hotel Management
Good morning Dear Jonathan Thank you very much for all your comments are very important for our property. We aplogize for the extra charges for the guest, but is part of the politics. We hope to have you back soon! Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

great hotel close to downtown San Jose. Shopping

Posted Oct 2, 2017
Pros: Room was beautiful ,a great view, excellent service, easy access to downtown San
Cons: the restaurant. the food and menu could be improved
Location: center of Capital easy access to shopping and museum and restaurants
Hotel and staff the best in downtown San Jose. Shopping and cultural experience within walking distance. plenty of restaurants and activities. Hotel staff and service was the best will return next month. Every request was satisfied and every one was pleasant and accommadating A great time.
Comment from Hotel Management
Nov 13, 2017 by verónica ramirez, Hotel Management
Good morning Dear Jhonny Thank you very much for all your comments. Are very important for our property. We hope to have you back soon! Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calabassas, CA

Close to everything

Posted Sep 25, 2017
This is our second time staying in this hotel and it's just as consistent as last time! Rooms were cleaned, towels linens changed daily. Bedsheets generally weren't but we didn't really mind. Wifi was a little slow so you can't really stream much but you're in Costa Rica you should be outside enjoying it anyways. The national museum, jade museum, national theatre all within a 10 minute walk. Lots of nice restaurants and markets close by to grab food and eat. This hotel will definitely be our go to every time we stop by San Jose!
Comment from Hotel Management
Nov 13, 2017 by verónica ramirez, Hotel Management
Good morning Dear Kristine Thank you very much for all your comments. Are very important for our property. We hope to have you back soon! Best regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hot Springs, AR

Good city location but

Posted Sep 10, 2017
Up grade your room to the max you can afford. Pillows were LUMPY, bed was lumpy. Outlets available were few, had to request coffee maker and face cloths. Bathroom counter was tiny. Staff was good, hotel was clean and had restaurant, bar and stores on premise. Good location and lots of shopping in area.
Comment from Hotel Management
Sep 18, 2017 by verónica ramirez, Hotel Management
Good morning Dear Nina Thank you very much for your comments are very important for us. They are a portunity to improve the services we provide. We apologize for the flaws in some of our services. We hope to see you soon! Thank you very much.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2017
Excellent location, perfect for a walking tour around downtown and is a quick ride on a airport taxi to get there.
Comment from Hotel Management
Sep 8, 2017 by verónica ramirez, Hotel Management
Good morning Dear guesst Thank you very much for your comments. Will be a pleasure to have you with us again. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Central downtown hotel

Posted Aug 23, 2017 on Orbitz
Very nice hotel right downtown which was perfect for a one day walking tour of San Jose
Comment from Hotel Management
Aug 25, 2017 by verónica ramirez, Hotel Management
Hello Dear guesst Thank you for all your comments are very importan for us. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Solid hotel with good sized rooms in city centre

Posted Aug 21, 2017
Pros: Quiet
Cons: Entrance after hours is via the rear carpark which is a bit odd
Location: Within several blocks are the main museums, Theatre and markets
Friendly helpful staff who are prepared to go out of their way to assist. Roo s are very quiet ( on sixth floor) and quite spacious, clean and reasonably modern. Breakfast includes both hot and cold options with some healthy. Based Iggy on the central mall, it's only a short walk to most of the main tourist attractions in San Jose
Comment from Hotel Management
Aug 25, 2017 by verónica ramirez, Hotel Management
Hello Dear Thank you for all your comments, help us to bring you a better service every day. Best regards.
3 out of 5
by A verified traveler from milwaukee

Not a great location

Posted Aug 18, 2017
Not as advertised by thee travel agency used. You can do better for the same price.
Comment from Hotel Management
Aug 25, 2017 by verónica ramirez, Hotel Management
Hello Dear We apologice for the inconvenient. Best regards.