Outdoor pool

Reviews of Barceló San José

4 out of 5
Barceló San José
Autopista General Canas 3km, El Robledal - La Uruca, San José, San Jose

Reviews

8.8

Excellent

Rating 10 - Excellent. 938 out of 1449 reviews" "
Rating 8 - Good. 298 out of 1449 reviews" "
Rating 6 - Okay. 106 out of 1449 reviews" "
Rating 4 - Poor. 48 out of 1449 reviews" "
Rating 2 - Terrible. 59 out of 1449 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

RAFAEL, South Gate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it , lovely lobby . The staff was nice and now when i am back to my room . I have fresh fruit , delicious in my room. Thank you
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 27, 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to go. Everything they sell at the hotel, such as the food, is pretty expensive though.
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 26, 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

10/10 Excellent

Raul enrique Rivera

Traveled with family
Liked: Amenities
breakfast and shower were amazing. but the grill by the pool area kept closing very early and did not match the closing times posted everywhere else in the hotel or website.
Stayed 4 nights in Mar 2024
Response from Barceló San José on Mar 25, 2024
Dear guestThank you very much for the time you spent to share your personal impressions of your stay at our Barceló San José. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Kind regardsCarlos RuizDirector

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
San Jose, the city comes with heavy traffic congestion this time of year. Many living quarters in the city are in squalor and gated and barred. The plush and luxurious properties such as Barcelo are wonderful, but the contrast is stark. The culture and natural habitat is amazing. Such diversity in climate, topography, and wildlife.
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 22, 2024
Dear guestThank you very much for the time you spent to share your personal impressions of your stay at our Barceló San José. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Kind regardsCarlos RuizDirector

10/10 Excellent

Cesar Alejandro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, Upgrade the room and very clean.
Stayed 2 nights in Mar 2024
Response from Barceló San José on Mar 22, 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Bob

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel.
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 20, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

guylaine, N.D. du Mt-Carmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoir accès aux déjeuner et dîner en formule tout inclus
Stayed 9 nights in Mar 2024
Response from Barceló San José on Mar 20, 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome.
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 19, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 19, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Half board package is great.
Stayed 2 nights in Mar 2024
Response from Barceló San José on Mar 19, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

8/10 Good

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all-around. Less than 15 minutes to get to downtown
Stayed 4 nights in Mar 2024
Response from Barceló San José on Mar 18, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Charina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the pool area, very nice!
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 15, 2024
Dear guestThank you very much for your feedback, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a night before early flight to Canada
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 13, 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

8/10 Good

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice but the food was terrible
Stayed 5 nights in Mar 2024
Response from Barceló San José on Mar 13, 2024
Dear guestThank you very much for the time you spent to share your personal impressions of your stay at our Barceló San José. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Kind regardsCarlos RuizDirector

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has very friendly staff and we really enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 13, 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 5 nights in Mar 2024
Response from Barceló San José on Mar 12, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often
Stayed 2 nights in Mar 2024
Response from Barceló San José on Mar 11, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

2/10 Terrible

Golsa

Traveled with partner
Disliked: Amenities
In Expedia the hotel was advertised with free breakfast and shuttle service, however no one at the hotel was responsive when we tried to arrange shuttle service from the airport, therefore we ended up paying for taxi. We were also not provided the free breakfast as the staff refused to believe or accept that it was in our package as per the Expedia booking. We were on our honeymoon and got the least welcoming experience from the reception. Will not be back.
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 11, 2024
Dear guestWe would like to thank you for your preference in selecting our Barceló San José hotel for your stay this time, as well as for taking the time to tell us about your recent experience among us. We have verified in our system, and we have to confirm that you choose your reservation room only, the breakfast was not included, you must have that information on your confirmation received from Expedia.Kind regardsCarlos RuizDirector

10/10 Excellent

Victoria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport. A welcoming environment after a long journey
Stayed 1 night in Mar 2024
Response from Carlos Ruiz Director on Mar 9, 2024
Dear guest,We greatly appreciate the time you spent to share your recent holiday experience at our Barceló San José hotel and we thank you for your kind recommendation.Best regards

2/10 Terrible

Francesco

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A very disappointing experience! I booked the Barcelo hotel based on their offer to provide a free shuttle. The hotel is located around 13 km from the airport, so as you would appreciate, it is not that close. The day before arriving, I emailed to ask to get picked up from the car rental office. The agent, whose initials are (CH), replied within an hour, telling me that they only pick up from the airport. I replied immediately at 14:00 and did not hear back until late at night. By then, I was asleep. The second email from a different customer service agent stated that I had to book the shuttle 36 hours in advance. As I woke up early, I replied at around 7:00 am, stating that I was disappointed as I was not informed about the 36-hour policy. Also, it was not stated anywhere on the confirmation or on Expedia of the restriction. Additionally, I was disappointed that no one responded to me until late at night the previous day. As you would appreciate, we are traveling around the country, and the roads are not the most reliable in Costa Rica. I requested to be picked up at 11:00 am that morning and booked the following day shuttle back to the airport. The agent (CH), in a patronizing tone, responded that as per the email from her colleague, I should have booked the pickup 36 hours in advance and there was nothing else she could do because all the shuttles were full. I was disappointed and responded to speak to the General Manager. At 10:30 while I was driving, another email arriv
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 8, 2024
Dear guestDear guest First of all, we would like to thank you for choosing the Barcelo San Jose hotel for your stay, and for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We certainly believe that there is always room for improvement, so your constructive opinion is very important to us. Please rest assured that your comments have been taken onboard and revised by the entire management team, we are very sorry that it was not possible to coordinate the transportation service, since it must be requested 36 hours in advance, we also verified the platform through which your reservation was made, and confirm that this information is visible from the first step in the Policy Section, we are very sorry for the misunderstanding on this occasion, verifying in our system we were also able to confirm that due to this situation you were given access to a room of a higher category than the one you you booked.Regarding the service offered, you can be sure that we will reinforce our customer service staff to avoid this type of impression on our customers in the future.Once again, thank you for your visit and constructive criticism, we hope to have the opportunity to regain your confidence on a future occasion. Kind regardsCarlos RuizDirector

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 7, 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

WIESLAWA

Liked: Cleanliness, staff & service, property conditions & facilities
Service and room codition was super. Location excelent. Easy access to the main hwy
Stayed 3 nights in Mar 2024
Response from Barceló San José on Mar 7, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Barceló San José on Mar 6, 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Shanna

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Barceló San José on Mar 6, 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

8/10 Good

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - always willing to assist. Good location. Gardens and pool are well taken care of.
Stayed 3 nights in Mar 2024
Response from Barceló San José on Mar 5, 2024
Dear guestThank you very much for sharing this great review of your recent stay at Barceló San José. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Kind regardsCarlos RuizDirector

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a beautiful hotel
Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 5, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm platinum Expedia. Barcelo Tambor is a well run resort style property. Would certainly use again. Has the facilities we like. Vip Access drink was a nonsense of one choice sweet sickly.Strawberry Daquiri. That's my only criticism. Pool not heated, but that's OK. Onto my next Expedia Hotel. Small note: Barceló Tambor was nowhere near as nice as the well run Barceló Tambor. Don't get me started! berry
Stayed 2 nights in Feb 2024
Response from Barceló San José on Mar 4, 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from Barceló San José on Mar 22, 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ate at the restaurant on site. Food and serving staff were mediocre. I would expect a little better for a higher than average hotel.
Stayed 1 night in Feb 2024
Response from Barceló San José on Mar 1, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. We are joining a tour from this hotel.
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 29, 2024
Dear guest,Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regards,Carlos RuizDirector

8/10 Good

Reginald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 11 pm and only 1 girl at check-in making it a very slow process. Beds are very comfortable and breakfast is great. Pool and courtyard are clean and beautiful.
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 29, 2024
Dear guest,Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló San José hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.Kind regards,Carlos RuizDirector

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel difficult to walk anywhere. Food good and reasonable.
Stayed 4 nights in Feb 2024
Response from Barceló San José on Feb 29, 2024
Dear guest,Thank you for your comments.Kind regards,Carlos RuizDirector

10/10 Excellent

Laura R

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed there in 2020 just before COVID & loved it. Again just terrific. Beautiful grounds & facility. Except for a lack of enough wait staff in the main dining room just GREAT on every other level.
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 29, 2024
Dear guest,Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Kind regards,Carlos RuizDirector

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and beautiful property. Great for a stay before venturing further out.
Response from Barceló San José on Feb 26, 2024
Dear guestWe would like to thank you for choosing our Barceló San José hotel for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear Kind regardsCarlos RuizDirector

8/10 Good

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Very clean modern hotel, superb japanese restaurant, close to the airport with a hotel shutter bus free. But one stays there only for the airport, otherwise there is nothing to do in the area ..
Stayed 2 nights in Feb 2024
Response from Barceló San José on Feb 26, 2024
Dear guestThank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successKind regardsCarlos RuizDirector

10/10 Excellent

Sarath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Barceló San José on Mar 20, 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Karla

I had a very nice and kind waitress at the restaurant/ buffet. The pool is beautiful and just over all very staff member has been so kind. Thank you…
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 26, 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

8/10 Good

Roumiana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel! Great service! Will stay in again
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 19, 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel great bedding and shuttle service
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 19, 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 19, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. It’s absolutely above and beyond ❤️
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 16, 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean, beautiful and well manicured landscaping, friendly and helpful staff. We could live there indefinitely if we didn’t need to join the real world.
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 16, 2024
Dear LindaThank you very much for leaving these wonderful comments, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience.Kind regardsCarlos RuizDirector

10/10 Excellent

Marlene

Traveled with family
Nice stay!
Stayed 1 night in Dec 2023
Response from Barceló San José on Feb 14, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Juliette

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was fun and convenient! It’s a beautiful facility and the staff was great!
Stayed 1 night in Dec 2023
Response from Barceló San José on Feb 13, 2024
Dear guest,Thank you for your lovely comments,Kind regards,Carlos RuizDirector

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Barcelo was once the premier hotel in Costa Rica. For the price, it still is by FAR the best. The place has very classic dark wood paneling, a huge lobby, VERY nice grounds. Room are large and feature little amenities consistent with its former status. I've stayed here probably 25 times over the years. However they have some very odd quirks, like Uber Eats can deliver to a ide entrance but not main entrance, You can eat in the lobby, but 24/7 room service will not delver to you there. Their poker rooms closed long ago
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 13, 2024
Dear guestFirstly we would like to thank you for choosing our Barceló San José hotel once again for your stay and for sharing this feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your needs. Kind regardsCarlos RuizDirector

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service
Great hotel. Shuttle pu a plus
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 13, 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very helpful. The bed was very comfortable and the showers were great. The rooms have a little bit of an old charm to them that I really liked.
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 13, 2024
Dear guestThank you very much for sharing this great review of your recent stay at Barceló San José. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Kind regardsCarlos RuizDirector

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Barceló San José on Feb 13, 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Youngchan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to kindly everybody.
Stayed 3 nights in Feb 2024
Response from Barceló San José on Feb 10, 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Mohammed

Stayed 1 night in Feb 2024
Response from Barceló San José on Mar 20, 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector