Beautiful property, very poorly managed!
Posted Jan 20, 2015
As a party of 4 adults, we expected the hotel to match the description on Expedia.com. We were sorely disappointed upon arrival! The "spa" experience was non-existent. The advertised amenities were under repair-daily. We were told the sauna, steam room and jacuzzi would be operational "in a few hours," "later today," and "very shortly." Never happened. The wait staff & housekeeping were great, even with the language barrier.They had very little to work with as there is virtually no standard of service (one day 2 hand towels/face cloths/bath towels- the next day, perhaps 1-or not.Drinks pricing & presentation fluctuated, depending on bartender.) Meals were flavorful, but poor quality (eg: beef "tenderloin" was tough as leather; salad greens wilted; potato, available as watery mash only, serving-size perhaps a tbsp). We spoke with the mgr re: our disappointment. He did upgrade our rooms, which we appreciated. He gave us 4 cocktail vouchers for the disco on the lower level and a credit in the dining room, but only for select meals. The same meals we didn't enjoy our 1st night there. Unfortunately, the meals were not improved the second time we were served them. We were told by locals, the property was under new ownership & had been struggling. As evidenced by the lack of working amenities and the vacant massage & esthetics salons. We went off property for most meals and for entertainment as the lounge, restaurant & disco were without staff by 10 pm during our stay.