Ratings based on 738 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Airport hotel

Posted Feb 2, 2016
Room was ok. Restaurant food was not great. Breakfast at hotel was terrible.
Comment from Hotel Management
Feb 7, 2016 by Hotel Staff, Hotel Management
Dear Traveler, thank you for taking the time to write and share your comments. Our hotel is totally committed to our guests' satisfaction and comfort so we make sure they have everything they might need or request in order for them to have a wonderful hotel experience. It was very nice learning that you liked your room and that you found our location so convenient (we are 15 minutes away from the airport and only 10 minutes away from downtown). We are very sorry that our complimentary breakfast was not up to your expectations (eventhough we offer 2 different restaurants in our premises where our guests can choose from) so please accept our most sincere apologies for it. As we said before, both restaurants are on our hotel's premises but they are not owned or belong to the hotel eventhough they provide the complimentary breakfast service. Since our guests' satisfaction is so important for us we assure you that we are going to share your comments with both restaurants so they can take them into account. It was a pleasure being able to serve you. Thank you for your visit. Warmest regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Es un hotel agradable y céntrico.

Posted Jan 17, 2016
Pros: Las zonas verdes y la tranquilidad.
Es un hotel con un ambiente agradable y tranquilo. Su ubicación es muy buena pues queda intermedio entre el aeropuerto y el centro de San José.
Comment from Hotel Management
Jan 23, 2016 by Hotel Staff, Hotel Management
Estimado Rafael, le agradecemos mucho sus comentarios sobre su estadía en nuestro hotel. Lamentamos mucho enterarnos de la desaparición de los zapatos de su suegro. Efectivamente nuestro personal nos informo sobre el reporte de nuestro huésped sobre la desaparición de un par de zapatos. El reporte indica que los huéspedes (ustedes) salieron aproximadamente a las 7 a.m. y regresaron al hotel como a las 6 p.m. y que cuando volvieron ya el par de zapatos no estaba en la habitación. Inmediatamente se investigo con la camarera encargada de la limpieza de esa habitación y ella indico que en ningún momento había visto los zapatos descritos, ademas de que ella no había extraído nada de dicha habitación debido a que se encontraba In House (o sea, que usted aun estaba hospedado en el hotel, en esos casos nunca se saca nada de la habitación cuando se limpia esta sino que todo se deja ahí). También se reviso el Lost & Found y tampoco había ningún par de zapatos. Al no encontrar nada se le informo a usted inmediatamente y que igualmente íbamos todo el personal iba a permanecer pendiente de cualquier novedad en dicho caso. Le aseguramos que si se ha hecho todo lo posible en cuanto a buscarlos pero desgraciadamente no se han podido encontrar. Le aseguramos que si llegaran a aparecer, inmediatamente se lo haríamos saber ya que nada es mas importante para nosotros que poder satisfacer a todos nuestros huéspedes. Ha sido un placer poder atenderle. Gracias por su visita.
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Casino closed new year;s eve.

Posted Jan 8, 2016
Pros: pool and comfortable bed
Cons: no comment
Location: close to grocery store
We travelled from Samara to end our holiday at the casino at this hotel. When we got there it was closed. Great swimming pool and hot tub. Beds comfortable, printer not hooked up to computers, a bit of a hassel to print off boarding pass, but eventually young lady at front desk let us use the worker's computer in back and got our documents printed out.
Comment from Hotel Management
Jan 16, 2016 by Hotel Staff, Hotel Management
Dear margaret thank you for sharing your very nice review. It is just wonderful that you found our hotel's accommodations and premises so comfortable and pretty because we really thrive on our guests' total satisfaction and comfort. It is our gratest desire to see all of our guests with big smile across their faces for having chosen us as their hotel everytime they leave. We are truly sorry that the casino was closed for New Years Eve and we apologize for it. We would also like to apologize for not having the printers in our business center hooked up to the cumputers, we will see to it that it is done immediately. We are sorry about the hassle we caused you but it makes us very happy knowing that our front ddesk personel did help you with printing your boarding pass because as we said before, we really do care about our guests' comfort and satisfaction and we really want to make their stay a very comfortable and satisfying experience. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to freeway

Posted Dec 15, 2015
Staff excellent. Should not have to pay the Best Western shuttle to be taken to airport.
Comment from Hotel Management
Dec 19, 2015 by Hotel Staff, Hotel Management
Dear Traveler, thanks for posting your comments about our hotel. We are truly delighted that you found our staff so attentive and professional, always making sure that our guests are completely satisfied with our services. It is our duty to make sure that our guests have everything they need and that they feel very comfortable and right at home, that is why we provide them with very comofrtable accommodations, excellent services and a very convenient location because we are not only about 15 minutes away from the airport, but we are also just 10 minutes away from downtown. We really appreciate your advice regarding our shuttle transportation to the airport, we assure you that we will immediately will share it with our General Manager so he can take it into account. It was a pleasure being at your service. Thank you for staying with us. Best regards.
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 11, 2015 on Hotels
I det stora hela var det ett bra hotell o poolenområdet var fint. Lite sisådär med städningen såg man på golvet men inget som störde oss. Det som störde oss var att folk rökte i sina "icke-rum" o det kom in till oss. Vi ville byta rum men just då har dom inget.
4 out of 5
Recommended
for Personal Event
by Not Provided

Posted Nov 3, 2015 on Hotels
My stay was good for my purpose and lived up to my expectations
Comment from Hotel Management
Jan 9, 2016 by HotelReponse, Hotel Management
Dear Guest, thank you for sharing your very nice review. It is wonderful knowing that your stay with us was such a success and that we were up to your expectations since we always make sure to satisfay all of our guests and make their stay with us a very pleasant experience. It was a pleasure having you here with us. Thank you so much for your visit. Warmest regards.
4 out of 5
Recommended
for Families
by mario from New York

OK Hotel

Posted Sep 25, 2015 on Hotels
Booked two rooms for one night and this hotel is in need of an upgrade. It must of been a nice place 20 years ago.
Comment from Hotel Management
Dec 12, 2015 by HotelReponse, Hotel Management
Dear mario, thnk you for posting your review. We are very happy that your stay with us was so comfortable because there is nothing we want more than to be able to provide our guests with everything they need during their entire stay. We are very happy to inform you that our guests comments and opinions are very important for us so we always strive to satisfied them as much as we can, that is why we always try to maintain the hotel in excellent shape, with the most modern furnishings and very beautiful surroundings and landscape renovating and remodeling the premises every couple of years. We are sorry to learn that you did not found it up to your expectations and that you think it needs upgrading, anyway, we are going to take your advise into account since we always want to please our guests as much as we possibly can. It was a pleasure having you here with us. Thank you so much for your visit. Warmest regards.
3 out of 5
Recommended
for Families
by A verified traveler

Vacaciones San Jose

Posted Sep 22, 2015 on Hotels
Muy bien! Muy bien ubicado.
Comment from Hotel Management
Dec 5, 2015 by HotelReponse, Hotel Management
Estimado Traveler, muchas gracias por compartir sus comentarios. Es muy agradable que su estadía con nosotros haya sido tan satisfactoria ya que la comodidad de nuestros huéspedes es nuestra prioridad y compromiso. También es muy grato saber que nuestra ubicación le haya sido tan conveniente ya que estamos a solo 15 minutos de distancia del aeropuerto y a 10 minutos del centro de la ciudad. Fue un placer tenerlo con nosotros. Muchas gracias por preferirnos.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Sep 14, 2015 on Hotels
todo bien, el desayuno es en Denny´s muy bueno
Comment from Hotel Management
Nov 21, 2015 by HotelReponse, Hotel Management
Estimado Traveler, gracias por compartir tan agradables comentarios. Nos sentimos muy honrados de que su estadía con nosotros fuera tan agradable y cómoda ya que día a día nos esforzamos por brindarles a todos nuestros huéspedes una experiencia que este a la altura de sus expectativas si no inclusive mas ya que para todos nosotros en el hotel es siempre una gran alegría verlos radiantes de satisfacción ya que de esa manera sabemos que nuestros esfuerzos nunca son en vano y que ellos siempre podrán confiar en nosotros todo su bienestar. También nos complace mucho saber lo mucho que le gustaron los servicios que ofrecemos, especialmente nuestro desayuno de cortesía. Ha sido todo un placer tenerlo con nosotros. Esperamos verlo nuevamente por aquí muy pronto. Gracias por preferirnos.
4 out of 5
Recommended
for Couples
by Kimberlee C.

One night stay

Posted Sep 5, 2015 on Orbitz
The room here was decent and it was clean. Staff there was friendly.