Ratings based on 844 Verified Reviews

4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Worth, Florida

Pleasant

Posted May 18, 2017
Pros: Location, Security, Very Clean, Amenities and friendliness of staff. Food & drinks at Sangria's sports bar was very good.
Cons: Hot water, control noise when remodeling. maybe construct temporary wall to control sound.
Location: Very good. Convenient to all surrounding areas with access to main highways.
I enjoyed my stay very much and would stay again. Only two issues to report. 1.) had know hot water for last three days. (cold showers) Mentioned to front desk after the first day. Replied that they would have someone look into it. 2.) Construction under the lobby was very noisy early in the morning, including Sunday. Loud shoveling and scrapping of what appeared to be tile and concrete.
Comment from Hotel Management
May 25, 2017 by Hotel Staff, Hotel Management
Dear Mike, thank you so much for sharing your review about our hotel. Our utmost desire is and will always be our guests' total comfort, satisfaction and well being so we are a little bit distressed about the inconveniences you experienced eventhough you like our hotel so much. Please accept our most sincere apologies for said inconveniences, especially for the noise coming from the remodeling work and for the water heater breaking down. We assure you that we did everything we could to have the heater fixed as soon as aposssible; and hopefully, all the work will be finished soon. On the other hand, w eare happy that you found our location so convenient since we are 15 minutes away from the airport and only 10 minutes away from downtown and from the country's best commercial and entertainment areas. It has been a pleasure having you as a guest. Thank you for choosing us and we hope to see you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

friendly staff and very helpful. enjoyed casino.

Posted May 17, 2017
Pros: staff
Cons: nothing
Location: not a good location for walking
good experience and enjoyed the excursions to the rain forest and volcano.
Comment from Hotel Management
May 19, 2017 by Hotel Staff, Hotel Management
Dear Traveler, thank you for sharing your amazing comments about your stay with us. It makes us very happy knowing that you had such a comfortable stay, finding our accommodations so well appointed, our staff so friendly and attentive and that you enjoyed the casino so much because nothing is more rewarding than our guests' total satisfaction. We are also very glad that you had such nice adventures during your entire visit, being able to see so many beautiful places our country offers. It was a pleasure being at your service. The entire staff will be looking forward to your next visit. Best regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

It was an amazing experience!

Posted Apr 25, 2017
I loved the view of the pool from the room. The lobby was so spacious and opened out to a view of the pool. Everything was so accessible and convenient!
Comment from Hotel Management
Apr 25, 2017 by Hotel Staff, Hotel Management
Dear Tiffany, thank you so much for sharing your phenomenal comments. We are elated that you had such a fantastic hotel experience staying with us because we really thrive on our guests' comfort and satisfaction. We want to make sure that our guests feel right at home, surrounding them with all the comforts they may need and the best services possible. We are also glad that you found our hotel's location so convenient and accessible since we are 15 minutes away from the airport, just 10 minutes away from downtown and we are surrounded by nice restaurants and bars. It has been a pleasure being at your service. Thank you for choosing us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
3 out of 5
by A verified traveler from Colombia

Close to airport

Posted Mar 24, 2017
Pool is big and nice, but the rooms are old and not well maintained.
Comment from Hotel Management
Mar 27, 2017 by Hotel Staff, Hotel Management
Dear AF, thank you for posting your comments about your stay in our hotel. Our utmost desire is our guests' complete satisfaction so we strive to provide them with very comfortable accommodations a great services. We assure you that our Brand has very high and strict standards regarding the hotel's upkeeping and maintenance so we are a little surprise that you found them not up to your expectations. On the other hand, we are glad that you found our location so convenient because we are not only 15 minutes away from the airport but also just 10 minutes away from downtown and from the country's best commercial and entertainment area. It has been a pleasure having you as a guest. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa , Florida

Great service, good drinks, nice casino.

Posted Mar 14, 2017
Pros: quiet, clean....service very good.
Cons: water was cold in the pool.....
Location: Denny's ....many other hotels give a free breakfast...BUT only between certain hours. The coupons are for free breakfast , can be used any hour.
Nice place to stay....very quiet, great room service, excellent stay.
Comment from Hotel Management
Mar 16, 2017 by Hotel Staff, Hotel Management
Dear JCO, thank you so much for posting such superb comments about your experience in our hotel. We are delighted that you had such an excellent stay because we are 100% committed to our guests' comfort, satisfaction and well being. It is just great knowing that you found our staff so attentive, our accommodations so comfortable and our services so practical (especially our 24 hour complimentary breakfast at Denny's). We are sorry that the pool was so cold, we really hope that you were able to use our very relaxing outdoor jacuzzi instead. It was a pleasure being at your service. Thank you for staying with us, we hope to see you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Great starting place for Costa Rican adventure. Alamo car rental on property was great and very convenient. Thanks
Comment from Hotel Management
Mar 16, 2017 by Hotel Staff, Hotel Management
Dear Traveler, thank you for posting your superb comments about your stay with us. We are truly elated that you had such a pleasant and successful stay because nothing is more important to us than our guests' comfort and satisfaction. We are so committed to our guests, that we always make sure they have everything they might need close at hand and our entire staff are always making them feel more than welcome and right at home because we want them to see this hotel as their home away from home. It has been a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from ALBERTA, CANADA

FANTASTIC

Posted Mar 8, 2017
Pros: It was quite nice all around. Nothing really to dislike.
Cons: Possibly the breakfast...fairly small portions with not too much choice...but the food was good.
Location: Only about 10 minutes from downtown San Jose and only about 20 minutes to the airport...and there are plenty of things to do.
A very nice hotel in a great location...should have a five star rating instead of three. A beautifully landscaped yard with a pool and a spa. Great ambiance and very relaxing. Hotel staff was accomadating and friendly. There is a tour office a gift shop and two great restaurants one of them has a nice bar.
Comment from Hotel Management
Mar 9, 2017 by Hotel Staff, Hotel Management
Dear PAUL, thank you for sharing your fabulous comments. We are very happy that your stay with us was nothing less than fantastic because nothing pleases us more than our guests' total comfort and satisfaction. By providding our guests with excellent accommodations, great services, a great staff and with a very conveninet location (we are 15 minutes away from the airport and just 10 minutes from downtown and from the country's best comercial and entertainment area). We are sorry that you found our complimentary breakfast options kind of small. Denny's offers the chance to use the boucher for the complimentary breakfast with dishes from the regular menu so our guests will only have to pay the difference from total price. We are going to share your comment about it with our Management though, so that they can take it into account, because as we mentioned before, nothing is more important than our guests' satisfaction. It was a pleasure having you as a guest. Thank you for staying with us and making us your hotel of choice. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
2 out of 5
by A verified traveler

A very tired hotel in need of renovation

Posted Mar 3, 2017
My partner stayed one night at this hotel. He was very disappointed in the overall appearance of the hotel and noted that the hotel is badly in need of renovating and updating. Also there free shuttle did not run through the night and he needed to be at the airport early. He would not stay at this hotel again and does not recommend it.
Comment from Hotel Management
Mar 6, 2017 by Hotel Staff, Hotel Management
Dear Traveler, thank you for posting your review about your partner's stay in our hotel. Nothing is more important to us than our guests' comfort and satisfaction, that is why we do everything we can to make them feel more than welcome and surrounded by all the comforts they need. Our hotel is actually undergoing renovations because we really want our guests to have wonderful hotel experiences every time they stay with us. We assure you that if he had let our front desk staff know how he felt, they would have immediately changed him to another room. We are also very sorry that our shuttle service's schedule did not matched your partner's departure schedule. Once again, we apologize for all the inconveniences he experienced and we assure you that once all the work is finished all our guests are going to be delighted with all the improvements. It was a pleasure being at your partner's service. We really hope to see him back again. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, ill

The real issues with this hotel

Posted Feb 26, 2017 on Orbitz
The biggest problem with this hotel is they have lots of staff that speak little or no English. The first day I was there I had little to no hot water. The lights flicked off and on every half an hour it seems. Both these issues were corrected by day 3. The sangria bar located in this hotel is very pricey and once again some of the bar tenders and waitresses speak no English! The owner of the Sangria bar speaks no English!
Comment from Hotel Management
Feb 28, 2017 by Hotel Staff, Hotel Management
Dear Darryl, thank you for sharing your comments about your stay with us. We are completely committed to our guests' comfort and satisfaction so it is very important to us that their stays are always very pleasant hotel experiences. Please accept our most sincere apologies for the inconveniences you experienced with the hot water and the lights flickering. We assure you that the problems we fixed as quickly as we could, so once again, we apologize for the inconveniences. We will gladly share your comments about the staff at Sangria with its Management so that they can take them into account. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.
4 out of 5
by TERRY

Posted Feb 25, 2017 on Hotels
Have stayed here many times and is always consistent in their service, good and efficient. Great value. Had one issue this trip. Had chicken alfredo at Sangria. Sick all the next day! Not a pleasant experience.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Terry, thank you so much for sharing your comments. There is nothing more important for us than our guests' complete satisfaction so we try to make them feel totally comfortable and very welcome. It also makes us very proud knowing that you are part of our extended global family since you have stayed with us many times before. We are very sorry and worried of what happened to you so we will contact you directly as soon as possible so our Management along with the restaurant (which does not belong to the hotel) can follow up on your case. Once again, we are very sorry and we assure you will be hearing from us soon. It is always a pleasure being at your service. Thank you for making us your hotel of choice. Warmest regards. Marjorie Espinoza. Guest Relations Manager.