Ratings based on 647 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from north Carolina usa

Hotel nice

Posted Aug 23, 2015
Room a little small. Loved it over all. Very nice atmosphere. Very nice large pool. People were excellent.
Comment from EPC
Aug 31, 2015 by HotelResponse, EPC
Dear Dave, thank you so much for posting your amazing review. We are elated that you found our hotel just perfect, very comfortable with practical services that makes your stay very satisfying. Our very comfortable accommodations always provide our guests with a cozy haven that enables them to get all the rest they deserve and expect. Our awesome staff are always one step ahead making sure that our guests have everything they need in order for them to have a wonderful hotel experience. It was a pleasure being at your service. Thank you so much for choosing us. Warmest regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from mass

Posted Jul 19, 2015
It's not close to the beach but Is close to downtown in San Jose and safe place to stay and they have Little grocery store and pharmacy it's very convenient in area for my husband and I
Comment from Hotel Management
Jul 24, 2015 by HotelResponse, Hotel Management
Dear suky, thanks for posting your very nice comments. It is very pleasant knowing how much our guests like our hotel and its services because there is nothing we like more than to make them feel completely satisfied and comfortable during their entire stay. We have a very convenient location, we are about 15 minutes away from the airport and just 10 minutes away from downtown, and right next door from our hotel, there is a grocery store and a pharmacy as you pointed out. It was a pleasure having both you and your husband here with us. We hope that you will visit us again very soon. Warmest regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles,CA

Great hotel except for the grave yard shift person

Posted Jul 16, 2015
Pros: Location and free breakfast
Cons: Customer service, especially if you are foreigner
Location: Denny's great place yo eat but expensive. Super Mega great place yo shop for snacks and drinks
the person at the reception in the early morning was lazy. I asked him about a flight that was not in the monitor, he had a Mohawk and simply shrug his shoulders and did not even hesitate to look up the flight for me. I had to look it up in the business center myself. Awful customer service but the check in was great . Overall great place.
Comment from Hotel Management
Jul 22, 2015 by HotelResponse, Hotel Management
Dear sam, thank you for sharing your comments and opinions about your experience in our hotel. It makes us very happy that you liked our hotel so much, that you found our services so good (specially our complimentary breakfast which our guests can choose to have in 2 different restaurants in the hotel's premises), and its location so convenient (we are only about 15 minutes away from the airport and just 10 minutes away from downtwn). We are very sorry about what happened with the front desk, we assure you that our guests' satisfaction is very important to us and any problems that we are made aware of are always dealt as soon as quickly as possible. Please accept our most sincere apologies for the mishap you experienced, we are going to make sure that this type of situations never happens again. It was a pleasure being at your service. Thank for choosing us. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2015
Cons: need to provide shuttle buses from to the hotel.
Location: good location
a pleasant hotel, Not satified with the coutery shuttle bus from, to san jose airport. When i booked my flight and hotel this was included free shuttle, which never happen I had to pay a taxi to the hotel and on my way back pay $8.00 for each to use there shuttle bus that only runs from 4 am to 7am.
Comment from Hotel Management
Jul 21, 2015 by HotelResponse, Hotel Management
Dear Traveler, thank you so much for posting your review, we really appreciate it. We are delighted that you found our hotel so pleasant and our location so convenient (we are only about 15 minutes away from the airport and only about 10 minutes from downtown. We are very sorry to learn that you had to hire a taxi cab from the airport to the hotel, what probably happened was that you arrived at a time that we do not offer transportation. Our schedule for the free transportation from the airport to the hotel is the following: In the mornings from 4 a.m. to 7 a.m. every hour, and in the afternoon from 5 p.m. to 11 p.m. every 30 minutes. If our guests use the shuttle from the hotel to the airport, they have to pay a $8 fee for the transportation, the schedule is the same as the one from the airport to the hotel. We are truly sorry for the misunderstanding that you experienced and we do apologize for it. It was a pleasure being at your service. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Great location.

Posted Jul 6, 2015
Stayed one night. Room and facilities were clean. We were given two choices of restaurants for our free breakfast - Denny's or Sangria. We chose Sangria - food was good but service was so so. One wall of fitness room gives a great view of the beautiful outdoor pool so you don't feel closed in. One wall of laundry room was open to the outside - great idea so you don't feel hot from the machines!
Comment from Hotel Management
Jul 17, 2015 by HotelResponse, Hotel Management
Dear Susan, thank you so much for sharing such superb comments. It makes us very happy that had such a great stay and that you found our accommodations and facilities so clean and comfortable and our premises so beautiful and well kept. We are sorry to learn about the service in the restaurant you chose for your complimentary breakfast but eventhough both restaurants are in our premises, they do not belong to the hotel, but we are sure going to share your comment to their management so they can do something about it because for us, there is nothing more important than our guests satisfaction. It was a pleasure having you here with us. We will definitely look forward to your next visit. Best regards.
3 out of 5
by A verified traveler from alberta canada

Really noisy need to call front desk for the noise

Posted Jun 30, 2015
They give our room at other peaple ANd the room was pay . Hot tub don't work pool really cold .
5 out of 5
Recommended
for Couples
by A verified traveler

We'll be bacl

Posted May 29, 2015 on Hotels
This was our 9th. stay. As ever, it was perfect. Love the staff.
Comment from Hotel Management
Aug 8, 2015 by HotelReponse, Hotel Management
Dear Traveler, we are completely elated with your review. Knowing that you have been coming to our hotel for the last 9 years is awesome and it makes us feel very proud because it shows how much you like our hotel, the accommodations, the services we provide and our staff who are always going the extra mile making our guests feel welcome and at home and making sure that they have averything they need to make their stay a wonderful experience. We are also jubilant to know that you have been part of our extended global family for many years and that is an enormous incentive for all of us to keep doing what we do best which is making all of our guests feel welcome, comfortable and totally satisfied. It is always an honor and a pleasure having you here with us. The entire team will look forward to your next visit. Best regards and see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

nice hotel and casino.. not close to anything..

Posted May 8, 2015
Pros: friendly staff
Cons: left early and I want a refund
Location: to far from anything
nice hotel.. to far from anything else.. san jose is a dirty, crappy, tourist trap..
4 out of 5
Recommended
for Everyone
by A verified traveler from il

vacation with friends

Posted May 6, 2015
Pros: it had what we needed - room & bath had enough space for our belongings
Cons: stayed twice & each time I had no hot water
Location: location is only good for getting on the highways - no restaurants round except the one in the hotel
overall good - the location is good for getting in & out of town by car & to the airport
Comment from Hotel Management
May 13, 2015 by Hotel Response , Hotel Management
Dear traveler, thank you for posting your review about your stay in our hotel. It is very rewarding to learn that you not only stayed with us once during your trip but twice due to our comfortable accommodations and our very comvenient location (we are about 15 minutes away from the airport and just 10 minutes away from downtown; we are also right infront of one of the country's most important highways). We are sorry to learn about the mishap you experienced with the hot water, please accept our most sincere apologies. We assure you that the problem was beyond our control and we did everything we could to have it fixed as soon as possible because there is nothing more important for us than our guests' comfort and satisfaction. It was a real pleasure being at your service. Thank you for staying with us. Best regards.
3 out of 5
Recommended
for Everyone
by A verified traveler

Vacation

Posted Apr 25, 2015
Pros: Location to get out of town
Cons: Hot water
Location: Not much is clos3 by a nice grocery store and bank
Location is ok the water for showers was just warm hotel grounds are nice breakfast was just ok
Comment from Hotel Management
May 1, 2015 by Hotel Response, Hotel Management
Dear helga, thank you so much for sharing your comments, we really appreciate them. We are very happy that you liked our grounds so much and that you found our locattion so convenient because we are just about 15 minutes away from the airport and about 10 minutes away from downtown. We are always striving to make each and every guest feel completely satisfied and happy with our accommodations and services so we are very sorry that you experienced a little problem with the hot water. We assure you that if you would have let us know about it immediately when it happened, we could have send a technician to see if he could have fixed the problem because it is very important for us to be able to cater to all our guests needs and requests. Please accept our most sincere apologies for the problem that you experienced. It was a real pleasure having you here with us. Thank you for choosing us. Warmest regards.