Ratings based on 769 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from CA

Very clean & confortable hotel with big pool

Posted Jul 17, 2016
Confortable hotel with a big pool and a lot of options for breakfast. We even had the chance to wash our clothes on their laundry room
Comment from Hotel Management
Jul 22, 2016 by Hotel Staff, Hotel Management
Dear pimienta, thank you for sharing your excellent review. We are thrilled that your stay with us was such a wonderful experience because our utmost desire is to see all our guests feeling completely comfortable and satisfied during their entire stay. We are very glad that our accommodations and our services (like all the options for our complimentary breakfast among many others) were exactly what you needed and that everything was up to your expectations if not more since we want to make sure that our guests have at hand everything they might need. It was a pleasure having you as a guest. Thank you for staying with us. Warmest regards.
5 out of 5
by A verified traveler from San Jose

Nice and good located

Posted Jun 27, 2016
It is a hotel that has been updated, convenient, and good located.
Comment from Hotel Management
Jul 11, 2016 by Hotel Staff, Hotel Management
Dear Juan, thank you for posting your terrific comments about our hotel. We are overjoyed that you found our accommodations so comfortable, our staff so attentive and friendly and our location so convenient (we are about 15 minutes away from the airport and just 10 minutes away from downtown and from the country's best comercial and entertainment area). We are committed to our guests comfort, well being and satisfaction so we always make sure that they have the best services and everything else they might need in order to make their stay a very pleasant and satisfying hotel experience. It was apleasure having you here with us. Thank you for making us your hotel of choice. Best regards.
4 out of 5
by A verified traveler

short stay for convention

Posted Jun 7, 2016
hotel is well located, good condition & clean. On have to increase the quality of sangrias rest. it's simply below par, have been in CT lots of time, & CR have a very good food standard for region.. That's why this rest. is disapointing.
Comment from Hotel Management
Jun 15, 2016 by Hotel Staff, Hotel Management
Dear Guest, thank you for posting your nice comments. We are very happy that you found our hotel so comofrtable and clean, with an excellent location (we are 15 miutes away from the airport and just 10 minutes from downtown and from the country's best comercial and entertainment area). Our hotel's purpose is to provide our guests with very comfortable accommodations, wonderful services and an attentive and helpful staff in our to make their stay a very satisfying and comfortable experience. Eventhough there are 2 different restaurants in our premises, none of them belongs or is managed by our hotel; we are going to share your comments immediately with the restaurant you previously mentioned so that their Management can take them into account as soon as possibe. Once again, we are very sorry about how disappointed you were with their services, hopefully they will see to it that it never happens again. It was a pleasure having you as a guest. Thank you for staying with us. Warmest regards.
5 out of 5
by A verified traveler from Veracruz, México

Hotel en San José

Posted Jun 6, 2016
Pros: Estacionamiento suficiente, restaurante las 24hrs, alberca, gimnasio, wifi gratis, excelente ubicación para desplazarse a otras partes de San José.
Cons: Se pueden renovar las habitaciones porque lucen viejas, exactamente eso estaban trabajando en el hotel cuando lo visité.
Location: El hotel está cerca de un MegaSuper (supermecado), farmacia, dos rent a car, subway, y cerca de dos vías principales de San José.
El Best Western Irazú es excelente en su relación precio y calidad. Me he hospedado en otros hoteles de San José, dentro del mismo rango de precios, y el BW Irazú es el que más comodidades ofrece.
Comment from Hotel Management
Jun 22, 2016 by Hotel Staff, Hotel Management
Estimado Josafat, muchas gracias por compartir sus comentarios sobre su estadía en nuestro hotel. Nos complace muchísimo que su estadía con nosotros haya sido tan grata ya que ademas de que el hotel le pareció muy cómodo, con una excelente ubicación (ademas de estar a solamente 15 minutos del aeropuerto también estamos a 10 minutos del centro de la ciudad y de la mejor área comercial y de entretenimiento del país; también estamos al lado de un pequeño supermercado y a solo unos metros de una farmacia y rodeados de restaurantes), muy buenos servicios ademas de tener una excelente relación calidad - precio. Nuestro atento y amable personal se esmera constantemente por brindarle a todos nuestros huespedes todo aquello que necesiten para hacer de su estadía una experiencia sumamente satisfactoria y placentera. Ha sido un placer haberlo podido atender. Muchas gracias por su visita.
5 out of 5
by A verified traveler from boston ma

Great place to stay close to the city

Posted May 15, 2016
Pros: Close to main roads
Cons: Na
This is my fifth time in Costa Rica. This hotel give you a lot for your money. Nice pool and jacuzzi. Tennis court ,nice Jim and laundry . Casino and good restaurant . Close to the main roads. First I booked for 3 days and then extended to the all weak Highly recommend.
Comment from Hotel Management
May 24, 2016 by Hotel Staff, Hotel Management
Dear josh, thank you for sharing your superb review. It makes us very proud that you are part of our extended global family since you always stay with us whenever you visit the country. This makes us very happy because it means that you really like everything our hotel offers, find our staff very attentive and accommodating and that our location is so convenient (we are 15 minutes away from the airport and about 10 minutes away from downtown and from the country's best comercial and entertainment area). We are dedicated to our guests' comfort, well being and satisfaction so we are constantly striving to exceed our guests' expectations and ensure that their stay with us will always be a very gratifying and pleasant experience. It is always a pleasure having you as our guest. Thank you for choosing us, we will all be looking forward to your next visit. Warmest regards.
4 out of 5
by Gilberto

This traveler left a rating score only Posted Apr 16, 2016 on Hotels
4 out of 5
by Terry from Playa Panama, Gunacaste

Posted Apr 12, 2016 on Hotels
My girlfriend was unable to stay with me as she came late and they said that it was impossible to allow her in without paying for another room not exactly to accommodating
5 out of 5
by Bryan

This traveler left a rating score only Posted Apr 5, 2016 on Hotels
4 out of 5
by Danilo from Panamá

VACACIONES FAMILIARES EN SAN JOSE

Posted Apr 3, 2016 on Hotels
Nuestro grupo familiar disfrutó la estancia en el hotel gracias a su excelente ubicación, wifi gratis, desayuno incluido, habitaciones limpias, buen servicio en general. Lo recomendamos sin reservas.
Comment from Hotel Management
Jun 18, 2016 by HotelReponse, Hotel Management
Estimado Danilo, le agradecemos mucho sus comentarios sobre su estadía en nuestro hotel. Nos complace mucho saber lo confortable y placentera que fue su estadía con nosotros y lo conveniente que encontró todos los servicios que el hotel ofrece tal y como nuestro desayuno de cortesía, el wifi gratuito y la magnifica atencion de todo nuestro personal. Fue un placer tenerlo a usted y a su familia con nosotros. Muchas gracias por su visita y esperamos verlos nuevamente muy pronto.
3 out of 5
by Jose Martin

This traveler left a rating score only Posted Mar 30, 2016 on Hotels