Ratings based on 871 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

A nice stay

Posted Oct 12, 2017
Pros: The friendliness of the employees, the cleanliness of the room, the security guard in the parking lot, the dining options
Cons: Chocolate chip cookies in the lobby in the afternoon!
Check-in was quick and painless. The employee who checked me in was very pleasant and professional. She gave me a coupon for a welcome drink, and she explained the 3 options for breakfast, which are the on-site restaurant, the restaurant in the casino, or Denny's. There is also a Subway across the street as well as another restaurant, but I don't know what kind of restaurant it is. Due to another reviewer's recommendation, I reserved a room facing the hotel as they are supposed to be quieter. That's not the room I got. But I didn't think about it until after I had been in the room for several hours. It was ok, though, as it was pretty quiet. I only heard passing vehicles on a few occasions. I found the bed to be very comfortable. The water in the shower got hot very quickly, and the water pressure was good. The bath towels were really BIG! On-site are a pool, Jacuzzi, tennis courts, small fitness center, spa, restaurant, and a Café Britt gift shop. There is a concierge in the lobby as well as a rental car office. There is a guard in the parking lot. I was surprised that there wasn't a book(let) in the room about the facilities offered at the hotel as well as activities in the area. I didn't need any of this information, but it is nice to have on-hand. All-in-all it was a very good experience, and I will definitely stay here again.
Comment from Hotel Management
Oct 13, 2017 by Guest Relations Manager, Hotel Management
Dear Traveler, thank you so much for sharing your very nice and thorough comments regarding your experience at our hotel. Nothing makes us happier than seeing our guests totally comfortable and satisfied during their entire stay so it is very rewarding knowing how pleasant it was for you We are delighted that you found our accommodations so comfortable and our services so good, especially our complimentary breakfast options and our welcome drink. We are very sorry for not having a book or brochure in the room with the information of our facilities and services so please accept our apologies for it. We are going to share your comment with our Management so that they can take it into account as soon as possible. We would also would like to welcome you to our extended global family since you are definitely going to stay with us again and it is something that makes us feel very proud. Last but not least, we are glad that you found our location so convenient since we are about 15 minutes away from the airport, 10 minutes from downtown and from the country's best commercial and entertainment areas, and we are surrounded by excellent restaurant options. It has been a pleasure having you as a guest. Thank you for choosing us, the entire team will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bixby, Oklahoma

The Center of The Costa Rican Universe

Posted Oct 6, 2017
Pros: See above
Cons: Carpets in the room quarters seem old and peely.
Location: please see above.
This hotel is valuable. It has a courtyard with a large pool and a jacuzzi, offers a massage parlor on site, I recommend the "mai thai" massage. The location makes it an amazing place to stay, not necessarily for looks or size, but for convenience. It's in the center of it all, just about 20mins from the airport. If renting a car, most rental places are close to the airport which makes picking up/drop off a breeze. Also, with a gas station right around corner, You can fill up tank and get on highway back to airport. They provide coffee in their computer room for guest at all times, their lobby is spacious and inviting, the reception is very attentive and extremely customer service oriented, they will do any to make your stay great and even pull strings for You should You need to schedule tours. Best of all, You can book exciting tours right there in the lobby and get picked up and dropped off right there after your tour(s). Upon booking You' ll get breakfast vouchers for each day from Denny's located right next to the hotel, as well as receive a coupon to the Concorde Casino next to the hotel. Lastly, You will get a free drink coupon to the Sangria, a typical Costa Rican restaurant and bar located at the entrance of the hotel that serves excellent Costa Rican cuisine, it's a great place to hangout and eat that is close to where You are staying. Across the street You will also find other place You can visit, like Subway's and other local restaurants.
Comment from Hotel Management
Oct 9, 2017 by Guest Relations Manager, Hotel Management
Dear Jorge, thank you so much for sharing such nice and detailed comments about your stay at our hotel. Nothing is more rewarding than seeing our guests feeling totally comfortable and satisfied, so we strive to comply with everything they might need in order to make it a wonderful hotel experience. Our great staff are always one step ahead, helping our guests in any possible way (from complying with requests, giving addresses, providing travelling advice or recommending tours), always with big, bright smiles across their faces so they can see how happy and proud we are of having them staying with us. We are also glad that you found our location so convenient, not only due to our proximity to the airport (we are about 15 minutes away) but also because we are only about 10 minutes from downtown and from the country's best commercial and entertainment areas. The hotel is also surrounded by nice restaurants and has a casino on its premises. It was a pleasure having you as a guest. Thank you for staying with us, we would love to have you back soon. Warmest regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2017
the hotel is very nice very clean beautiful trees and plants
Comment from Hotel Management
Oct 2, 2017 by Guest Relations Manager, Hotel Management
Dear Traveler, thank you so much for posting your excellent review. We are delighted that your stay was so pleasant and that you liked our hotel so much, finding it very comfortable and with very beautiful landscaping. Nothing makes us happier than seeing our guests feeling totally comfortable and satisfied, so it is very rewarding knowing that your stay was a complete success. It has been a pleasure having you as a guest. Thank you for staying with us, we hope to see you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Honduras

Posted Sep 20, 2017
Nice hotel , small but good casino. Good for a quick stay!
Comment from Hotel Management
Sep 25, 2017 by Guest Relations Manager, Hotel Management
Dear Juan, thanks for posting your wonderful comments about our hotel. It is wonderful knowing just how much you enjoyed staying with us, finding our accommodations very comfortable and having so much fun at our casino. Nothing is more important than our guests' total comfort and satisfaction, so it is very rewarding knowing that you had such a pleasant hotel expeirence. Warmest regards. Marjorie Espinoza. Guest Relations Mananger.
3 out of 5
Recommended
for Everyone
by A verified traveler

San Jose

Posted Sep 5, 2017
Pros: Pool area and restaurants were very nice. Rooms were simple but clean.
Cons: Front desk check in procedures.
The hotel is nice with a very attractive centre pool courtyard. The staff are very courteous and helpful. The process for anything at the front desk is very long. This appears to be related to computer issues as the staff appear competent. Be prepared for longer than average wait times at check in and any other front desk type requests.
Comment from Hotel Management
Sep 6, 2017 by Guest Relations Manager, Hotel Management
Dear Traveler, thank you so much for sharing your comments about our hotel. We are thrilled that you liked staying with us so much, finding the hotel so comfortable, with great services and very pretty premises. We are totally committed in making our guests feel completely comfortable and satisfied so we are a little bit distressed about the inconvenience you experienced while checking in. Please accept our most sincere apologies for the time you had to wait at the front desk, we assure you that our staff is truly competent and there was probably a very valid reason why that happened because we always strive to provide our guests with the best and most efficient service. Once again, we apologize for making you wait. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Convenient to the city

Posted Aug 23, 2017
I was there for a couple of nights so didn't matter much
Comment from Hotel Management
Aug 28, 2017 by Guest Relations Manager, Hotel Management
Dear zul, thanks for sharing your comments regarding your stay with us. It is essential for us here at the hotel to ensure that all our guests have a totally satisfying hotel experience so we do everything we can to provide them with everything they might need, with all the comforts possible and with the best services. We are glad that eventhough your stay was very short, you were extremely pleased and found our location very convenient (we are 15 minutes from the airport and just 10 minutes from downtown and from the country's best commercial and entertainment areas. It was a pleasure being able to serve you. Thank you for staying with us, we hope you return soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from cape coral, Fl.

Nice hotel in a busy area

Posted Jul 27, 2017
Pros: Comfortable bed and nice amenities. Staff was very nice, always greeted us with a "hola" and smiles.
Cons: Refrigerator in the room would be nice!
Location: Restaurant's and Casino on premises. The Britt coffee plantation is a ten minute ride away.
Upon arrival at the airport, we waited 11/2 hours for the hotel shuttle! Even after calling numerous times! Once we arrived at the hotel, we were given a room that was not with the appointments we reserved and paid for in advance! After that rocky start, everything was fine. Very friendly and accommodating staff!
Comment from Hotel Management
Jul 28, 2017 by Guest Relations Manager, Hotel Management
Dear shmoo, thank you for sharing your comments about your stay with us. Nothing pleases us more than seeing our guests' totally comfortable and satisfied so we are very sorry to learn about the inconvenience you experienced when you first arrived and for the time you had to wait for the shuttle to arrive at the airport. Please accept our most sincere apologies for it, luckily, the misunderstanding with the room was solved as fast as possible and you were very happy with the rest of your stay. Our staff are always willing to go above and beyond for our guests so we assure you that if you had let our front desk know that you really needed a mini fridge, they would have immediately sent you one. It has been a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami florida

Too many beds inside the room too many beds

Posted Jul 6, 2017
I ask for one bed and the room has 4 beds and I was so hard too walk Inside the room too many furniture I did not like that
Comment from Hotel Management
Jul 9, 2017 by Guest Relations Manager., Hotel Management
Dear carmenigrullon, thank you for sharing your review about your stay in our hotel. Our utmost desire is and will always be our guests' total comfort, satisfaction and well being so we strive to make their stays a ver pleasant and relaxing experience. We are truly sorry for not being able to comply with your request regarding a room with one bed, so please accept our most sincere apologies; we are going to inquire what was the reason for it. We assure you that if you had let our front desk staff know about how uncomfortable the room was for you, they would have immediately changed you to another room more of your liking because as we mentioned before, nothing is more important than your comfort and satisfaction. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
3 out of 5
by Maria

This traveler left a rating score only Posted Jun 29, 2017 on Hotels
5 out of 5
by A verified traveler

7 night stay

Posted Jun 26, 2017 on Hotels
Great staff, great hotel and great location. Loved all 7 nights spent there. They are remodeling the dennys so did not get to eat there much but the sangria bar an restaurant was amazing. Would stay again.
Comment from Hotel Management
Jun 28, 2017
Greetings, We are thrilled that you have picked our hotel, you can rely your stay with us will be pleasant and comfortable. I extend our warmest welcome on behalf of the entire team of BEST WESTERN Irazu Hotel & Casino. It is our pleasure and honor to receive you at our property and respond with the attetion and care you deserve. We are at your complete disposal, please let us know any requirement or concern you have and how can we help you before your arrival, please do not hesitate to contact us. Best regards Juan C. Sevilla Best Western Irazu Hotel & Casino Customer Service Center