Ratings based on 448 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Winnipeg, MB

Chosen for airport proximity, very nice

Posted Dec 1, 2016
Pros: Great grounds and view, very nice.
Cons: The "free" airport shuttle is only between 6:00 AM and 6:00 PM. But staff arranged transportation.
Location: Close to airport, but there is a nice pool and it is close to the main hwy through San Jose.
Accommodating, friendly staff and a very nice room.
4 out of 5
by A verified traveler

Tranquilo, cerca del aeropuerto

Posted Nov 22, 2016
Muy agradable la estancia, Alberto y gimnasio siempre disponible, desayuno sencillo.
Comment from Hotel Management
Nov 24, 2016 by Fernando Salas, Hotel Management
Estimado huésped. Muchas gracias por dejarnos saber sus comentarios. Para todo nuestro personal ha sido un gusto haberle servido, esperamos poder contar con su visita pronto. Gracias por elegirnos
2 out of 5
by A verified traveler from US

Don't bother

Posted Nov 21, 2016
Pros: As always, the staff was nice.
Cons: See above
Location: Best thing is proximity to the airport
Even with a specific reservation for two beds, we had to wait for a room to be made ready for us. We were in a third floor walk-up with a small child and two big suitcases. The dining room had no space for us, so after a day on the road, we had to get back in the car in the pouring rain and find a restaurant. Breakfast was o.k. Overall cleanliness was not good. Pool was average.
Comment from Hotel Management
Nov 23, 2016 by Fernando Salas, Hotel Management
Dear guest, Thank you for let us know about your stay. We are sorry about any inconvenient during your visit. We will take action about your comments to improve our service. Thank you for choose our hotel
5 out of 5
by A verified traveler from US

Great staff very comfortable

Posted Nov 10, 2016
Pros: Everything was nice, pool area is a nice place to relax
Cons: A little paint on walls would help, but improvementshe were being done while there
Comment from Hotel Management
Nov 14, 2016 by Fernando Salas, Hotel Management
Dear guest, Thank you for let us know your comments. In this summer we will paint all our hotel, we are sure you will love it! Thank you for your visit, for all our staff was a pleasure have you with us. Hope to see you soon.
5 out of 5
by A verified traveler from Albany NY

Great hotel

Posted Nov 6, 2016
Beautiful comfortable rooms! I only stayed one night but the rooms were so nice I wish I could have stayed longer.
Comment from Hotel Management
Nov 7, 2016 by Fernando Salas, Hotel Management
Dear guest Thank you for let us know your comments. We are glad to know you enjoyed our hotel and our rooms, we hope to see you soon again Thank you for choose our hotel
4 out of 5
by A verified traveler from US

Great staff

Posted Nov 2, 2016
Pros: Close to airport great rooms and great staff plus very clean
Cons: The rooms were organized and clean you might think of an elevator for easier luggage handling
Location: Great
Comment from Hotel Management
Nov 4, 2016 by Fernando Salas, Hotel Management
Dear guest, Thank you for let us know your comments. We are happy to know you enjoyed our hotel. All our staff is working to improve our service to the best level. Thank you for choose our hotel
5 out of 5
by A verified traveler

Posted Oct 10, 2016
Excelente la estadía, muy buen servicio y eficiente todo
Comment from Hotel Management
Oct 12, 2016 by Fernando Salas, Hotel Management
Estimado huésped. Muchas gracias por contarnos sobre su estadía. Para nosotros ha sido un enorme placer haberle recibido, esperamos verle nuevamente por nuestro hotel. Gracias por elegirnos
5 out of 5
by A verified traveler from Calgary

Good place to stay close to airport

Posted Oct 10, 2016
Location: 10 minutes to airport, Cariari Mall and several restaurants within walking distance.
Stayed here several times in the past, very convenient to the airport, great breakfast, rooms comfortable and clean.
Comment from Hotel Management
Oct 11, 2016 by Fernando Salas, Hotel Management
Dear guest, Thank you for let us know your comments. For all our staff was a pleasure have you with us, we are happy to know you enjoyed our hotel. We are waiting for your next visit. Thank you for let us know about your comments.
4 out of 5
by A verified traveler from SC

Great airport shuttle service and clean rooms.

Posted Sep 26, 2016
Pros: The clean rooms and locations within walking distance.
Cons: Need a lounge or bar area. Would have also like a sitting area in the room apart from the table and desk. Everyone had to sit on the beds.
Location: Great little bar in the shopping area next door. A variety or restaurants to choose from nearby and the Fresh Market. Mall nearby in walking distance
Excellent restaurant on site. Close to mall and restaurants within walking distance. A little challenging to get to downtown and other areas due to traffic.
Comment from Hotel Management
Sep 26, 2016 by Fernando Salas, Hotel Management
Dear guest, Thank you for your feedback. We are happy to know you enjoyed our hotel. We hope to serve you soon again Thank you for choose our hotel.
5 out of 5
by A verified traveler

Good choice for overnight after late flight

Posted Sep 19, 2016
Pros: Convenient location, good price. Nice rooms.
Cons: Nothing
Location: Mall, Restaurants
Have stayed several times at this hotel, never disappointed, good rooms, friendly staff and good breakfast, use free shuttle pickup from airport. Very satisfied with our stay will be back
Comment from Hotel Management
Sep 20, 2016 by Fernando Salas, Hotel Management
Dear guest Thank you for your feedback, we are happy to know you enjoyed our hotel. Hhope to see you soon. Thank you for your preference.