Ratings based on 495 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2017
Ir says by the "airport" but it takes more the 10 minutes to be to it without traffic, can not imagine on peak hours. The staff was excellent and amenities were ok. The room was truly a suite.
Comment from Hotel Management
Mar 18, 2017 by Luis Alvarez, Hotel Management
Thank you for taking the time to give us your opinion about your stay. We are thrilled to see that you enjoyed your time at the hotel and we appreciated your good comments about the staff and the Suite, our shuttle time is between 7-12 minutes depending of the traffic. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Amazing hotel, great value!

Posted Mar 12, 2017
Pros: Location, luxuries, comfort, friendly staff
Cons: Nothing, it was great!
My husband and I stayed in this hotel for the last night of our honeymoon, between our return from the Nicoya Peninsula and our flight back to the U.S. We had been staying in more basic accommodations for the majority of our trip so we were looking for a hotel that would offer American-style luxuries at an affordable price. Country Inn gave us exactly what we were looking for! Our room wasn’t ready at check-in time so the receptionist gave us two coupons for free drinks in the hotel bar. About an hour later they showed us to our room. We had reserved a basic room with a king size bed but they ended up giving us a two-level (loft-style) suite with two bedrooms, three beds, a living room, a large bathroom and a small area with a writing desk. There was a safe in the room, air conditioning and cable TV. It was amazing! The hotel is next to a busy freeway, but pool area was an interior courtyard set away from everything so it was very relaxing. The rooms could be a bit noisy from all the car and plane traffic, however. Everything was clean and comfortable, and the hotel staff were friendly and accommodating (the fridge was missing in our room so the bell hop promptly carried a new fridge in and set it up). The hotel staff also gave us good recommendations for dining and shopping within walking distance. We would definitely stay here again. Highly recommended!
2 out of 5
by A verified traveler from Mex

Old and poorly maintained

Posted Mar 11, 2017
The only advantage this hotel has is its closeness to the airport. It is old and poorly maintained, somewhat dirty. Bed matress was old and uncomfortable.
Comment from Hotel Management
Mar 13, 2017 by Customer Care, Hotel Management
Thank you for reaching out to us. It is good to know that our hotel being close to the airport worked perfectly for you. On the other hand, we apologize that you were not satisfied with the condition of the hotel and the comfort of your bed during your stay. Your feedback will be forwarded to the hotel management for improvements. We hope you will give us another chance if you are in the area again.
2 out of 5
by A verified traveler

Ac dripped all night inside room

Posted Mar 9, 2017
The ac dripped in the room all night. Had to use waste basket to catch the water and the ax unit did not work well.
Comment from Hotel Management
Mar 12, 2017 by Customer Care, Hotel Management
Thank you for reaching out to us. We apologize about the issues you've encountered with regards to the air conditioning unit in your room during your stay. Your feedback will be forwarded to the hotel management for improvements. We hope you will give us another chance if you are in the area again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

A second stay as good as the first.

Posted Mar 2, 2017
Pros: The garden like atmosphere gives a very agreeable cachet to the hotel.
Cons: Too bad it could not be closer to the airport.
Location: If you like shopping the Albrook Mall will be to your liking. The Ciudad Viejo is a short taxi lift and certainly worth seeing.
This is really a pleasant and relaxing place. After a day of touring, sightseeing or shopping it is a good place it is good to get back to this setting.
Comment from Hotel Management
Mar 3, 2017 by Fernando Salas, Hotel Management
Dear guest We are happy to know you enjoyed our hotel and our services. Thank you for choose our hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Clean, comfortable and quiet

Posted Feb 21, 2017
Pros: Plenty of space. Very clean. Great breakfast. Decent pool. Very quiet.
Cons: This may be Expedia, but clarity on room sizes. We booked 2 rooms for 5 people (king + 2-room), but only needed the 2-room. We left the king empty!
Location: Ten minute taxi from Juan Santamaria Airport - very convenient.
We stayed for one night in a family suite, the day we arrived in Costa Rica. The room was more than big enough for two adults and three children, the beds were comfy, and the room was immaculately clean. We ate dinner at the hotel restaurant and it was good value for money. The breakfast (included) was also plentiful and tasty. The staff were very pleasant and welcoming, and our kids loved the pool.
Comment from Hotel Management
Feb 21, 2017 by Fernando Salas, Hotel Management
Dear guest, Thank you for let us know your comments. We are happy to know you enjoyed our hotel. For your next stay, we can offer you a Junior Suite with two rooms, excellent for a family of 5. We hope to see you soon. Thank you for choose our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Pretty tranquil place in city setting

Posted Feb 19, 2017
Pros: Not a standard run of the mill big hotel. It had personality. Breakfast was good. Place was nice. Room was clean and private but had no elevators
Cons: Better check in process to eliminate wait when people arrive.
Location: Not as close to the airport as I'd like but was fairly easy to find. Parking was a little difficult and crowded.
If you're looking for a quieter peaceful setting in a big city that's fairly close to the airport, you might like this place. It was about 15 minutes drive from the airport with heavy traffic though because work was being done on a bridge leading to San Jose. Only way out was a one way bumper to bumper traffic, just to have to turn around and head out of town. If I had a flight to catch I'd have been nervous. Maybe when the bridge is done it will be better. Getting out of San Jose is all I wanted to do! Check in was extremely slow and we wound up moving closer to the airport at the Holiday Inn because it was so much easier to find and navigate to, plus it was easy to rent a car there right next door.
Comment from Hotel Management
Feb 20, 2017 by Fernando Salas, Hotel Management
Dear guest, Thank you for let us know your experience with us. For all our staff was a pleasure to have you with us. We hope to have the chance to see you again. We take you feedback to improve our service. Thank you for choose Country Inn & Suites
3 out of 5
Recommended
for Everyone
by A verified traveler from anchorage alaska

one night stay on the way to panama

Posted Feb 9, 2017
Pros: close to airport
Cons: Food service , food was ok service was good
Location: close to airport
Ok hotel ; just one night on the way to panama . Food was ok ,service was good.
Comment from Hotel Management
Feb 13, 2017 by Fernando Salas, Hotel Management
Dear guest, Thank you for let us know your comments. We are glad to know your stay was good. We hope to have the chance to see you once again. Have a good trip. Thank you for choose our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful suites

Posted Feb 1, 2017
They look like a little apartment. The are super big and cozy. The people at the front desk are very friendly and servicial.
Comment from Hotel Management
Feb 2, 2017 by Fernando Salas, Hotel Management
Dear guest, Thank you for let us know your comments. We are happy to know you enjoyed our hotel and our rooms. We are at your service for any request you need. Thank you for choose our hotel.
3 out of 5
by A verified traveler from Orlando

Close to main highway

Posted Jan 28, 2017
Room was very small for a junior suite. Breakfast was nice and was included with the room. The facilities shows years of use and could have a face lift.
Comment from Hotel Management
Jan 30, 2017 by Fernando Salas, Hotel Management
Dear guest, Thank you for let us know your comments. We are happy to know you enjoyed our hotel. We hope to have the chance to see you again. Thank you for choose Country Inn & Suites.