Ratings based on 1,076 Verified Reviews

4.4 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Peterborough, Ontario, Canada

Clean, quiet hotel very close to airport

Posted Mar 20, 2017
Cons: Inform patrons who are depending on the shuttle to get them to the hotel from the airport on where to go exactly once they get beyond the check point.
Location: Walmart is right next door (2-3 minutes walk). Small shopping mall across the road with some eating places/shopping. Big shopping mall nearby.
Our family of 4 (2 adults, 2 kids aged 12,15) stayed here on the arrival date of our Costa Rica holiday (March 3rd) and on our departure date (March 16th). The hotel is a 5 minute shuttle ride from the airport (free of charge) and we had a very easy/quick check-in/out. The hotel is very clean and the rooms were also very clean/tidy with fresh sheets/towels/etc. Carpet was clean with no odours or stains/etc. Nice big room, 2 queen beds, small sitting chair and work desk/chair. Beds were comfortable enough (a bit more cushioning would be preferred) and lots of thick/fluffy/pillows. Clean bathroom and a good size with a good sized counter to lay out toiletries. Ice machine down the hall; small fridge (clean;worked fine) and free coffee (2 packs of reg + 2 packs of decaf). Walmart is right next door (2-3 minute walk) for convenient pick up of any travel/food/drinks/snacks. We ate the buffet breakfast and it was vey good with lots of selections to choose from. All staff (front reception and buffet area reception) were very friendly and helpful. All spoke very good English. It is a good "Western style" airport hotel and a great choice if you want no surprises from airport to your room after/before a long flight. There are many other more accommodations in the area to choose from that have more or a "local flavour" but we chose this one for its proximity to the airport and because it was just the same as we were used to in Canada/USA.
Comment from Hotel Management
Mar 22, 2017 by Stephanie Araujo, Hotel Management
Thank you for your review, Pura Vida!
5 out of 5
Recommended
for Everyone
by A verified traveler

First Class Hotel Very Close to Airport

Posted Mar 18, 2017
Pros: Cleanliness, friendliness, and rooms and bed quality.
Cons: Bathroom fixture update.
Location: It is very close to the San Jose Airport with free shuttle service. City Mall one mile. Zoouave and authentic restaurant Delicias del Maiz 20 mins.
After visiting friends on the Pacific Coast near Manuel Antonio National Park, we found ourselves with a day to kill before our flight back to the US. Our friends recommended this hotel. From front desk to maid service, every employee was extremely friendly and helpful. The restaurant has a nice menu and very diverse for dinner. City Mall is nice and is walkable.
Comment from Hotel Management
Mar 22, 2017 by Stephanie, Hotel Management
Thank you, we hope to see you soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Beach adventures

Posted Mar 9, 2017
Second year we used this hotel as a "layover" on our way to and from Jaco. Staff is fantastic. Enough English speaking to make it easy for this non Spanish speaker. Lots of shuttles to and from the airport with minimal waiting. Breakfast good but very over priced for what we are used to in the states- even more than Hawaii. Only complaint - both times there and back - the rooms have not been as clean as they should be- cleaning rag left, floor not mopped, counter sticky.
Comment from Hotel Management
Mar 22, 2017 by Stephanie Araujo, Hotel Management
Thank you for your comments!
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Wonderful airport hotel

Posted Feb 26, 2017
Fantastic end to our honeymoon. Airport shuttle was amazing, very great spot and nice and clean!
Comment from Hotel Management
Feb 27, 2017 by Stephanie Araujo, Hotel Management
Thank you for your review!
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable & Convenient

Posted Feb 13, 2017
Pros: Comfortable bedding. Free shuttle to airport.
Location: Tacotendo across the parting lot was very good with friendly staff. The Hooters in the same strip was poor food quality and rude staff.
Close to the airport, easy to find even in the dark. The room and bed were very comfortable but the shower pressure was horrible! A typical big chain hotel - 2 glasses of wine were $20 - continental breakfast $20 pp.
Comment from Hotel Management
Feb 15, 2017 by steph, Hotel Management
Thank you for your comments, we really appreciate your opinion. we'll work in the inconvenient, hopefully we can see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ojochal, Costa Rica

Nice, Clean, Friendly Staff

Posted Jan 29, 2017
Location: Very close to the airport and restaurants.
We ate dinner and breakfast and the food and staff were great. We definitely stay here anytime we have an early or late flight.
Comment from Hotel Management
Jan 30, 2017 by Stephanie Araujo, Hotel Management
Thank you for your review, we appreciate it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to the airport

Posted Jan 27, 2017
Pros: Good security in the rear parking lot. Hotel is in good shape overall.
Cons: Don't limit the water flow in the showers.
Close to the airport and rental car lots. Expensive for what you get. Restaurant is also expensive, but also are the restaurants in the same complex. This Marriot is a "green" hotel, so the showers are flow limited - kind of a bummer. Right next to WalMart. But a case of water at WalMart is $9. Better to wait to buy stuff at your final destination, as lines at long and prices are not bargains.
Comment from Hotel Management
Jan 30, 2017 by Stephanie Araujo, Hotel Management
Thank you for your comments! We appreciate it!
3 out of 5
Recommended
for Everyone
by A verified traveler

making quest wait until the reservation person

Posted Jan 17, 2017
I reserved a room for 4 adults on line, our friends arrived 2 hours early, they had the reservTion information, we arrive about 2 hours later. Your staff would not allow them access to the reserved room. On line, it did not give me access to add their name. I feel this is not a good policy, we pluse our friends had just travel from 2 am until 12am & us At 3pm. hotel should have been more accommodating.
Comment from Hotel Management
Feb 27, 2017 by Stephanie Araujo, Hotel Management
We are sorry for this inconvenient!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport

Posted Dec 31, 2016
Very helpful staff. Nice rooms and complimentary shuttle to the airport. Close to several restaurants
Comment from Hotel Management
Jan 2, 2017 by Stephanie Araujo, Hotel Management
Thank you for your review, we hope you can visit us soon!
5 out of 5
by Wayne

Posted Dec 22, 2016 on Hotels
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Thank you for your review we appreciate it!