making quest wait until the reservation person
Posted Jan 17, 2017
I reserved a room for 4 adults on line, our friends arrived 2 hours early, they had the reservTion information, we arrive about 2 hours later. Your staff would not allow them access to the reserved room. On line, it did not give me access to add their name. I feel this is not a good policy, we pluse our friends had just travel from 2 am until 12am & us At 3pm. hotel should have been more accommodating.
Comment from Hotel Management
Feb 27, 2017 by Stephanie Araujo, Hotel Management
We are sorry for this inconvenient!