Ratings based on 265 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Decent hotel

Posted Feb 21, 2017
My main issues with the room were that the description stated there was a microwave and queen sized beds. There was no microwave and the beds were full sized. Everything was great but the pillows weren't very comfy so I'd bring my own. Right across the street were restaurants and Starbucks. Maybe a 2 Minute walk. Traffic in San Jose is horrible! Expect A 15 min drive to take 45 minutes.
Comment from Hotel Management
Feb 22, 2017 by Stephanie Araujo, Hotel Management
Thank you for your review, we appreciate it!
3 out of 5
by A verified traveler

Posted Feb 20, 2017
The reception stuff was rude when checking in. The hotel has not been upgraded for over ten years.
Comment from Hotel Management
Feb 23, 2017 by Stephanie Araujo, Hotel Management
Thank you for you comments! The hotel is Colonial Style, by the end of this year we are going to do some changes
4 out of 5
Recommended
for Everyone
by A verified traveler from Heredia, Costa Rica

Nice and near everything

Posted Feb 3, 2017
Pros: The room, food, location and service.
Cons: Clean the pool more.
Location: Great restaurants to eat and to go at night, also they have a free shuttle service to Multiplaza (shopping mall) every hour
Comfortable room, great food, great room service and great location. Near good restaurants and places to go out. The only bad thing is that the pool wasn't clean at all and it seems that they forgot to clean it for a while, except that, everything was very good.
Comment from Hotel Management
Feb 9, 2017 by Stephanie Araujo, Hotel Management
we’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodbridge, NJ

Good location

Posted Dec 31, 2016
Nice hotel, good location located next to small plaza itskatzu there are many restaurants hooters,Mexican,Argentinian,Italian,American Starbucks. Also a good bar for a good drink. There is a big mall multiplaza at walking distance across the street from the hotel.
Comment from Hotel Management
Jan 2, 2017 by Stephanie Araujo, Hotel Management
Thank you for your review, we hope you can visit us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Pedro

3 day vacation

Posted Nov 28, 2016
Pros: The Hotel is walking distance to restaurants and shopping. The bed was very comfortable. They had small refrigerator, not a minibar, in the room.
Cons: I would like them to sell milk in their snack area. I need it for my coffee.
Location: The Hotel is very conveniently located. It is surrounded by good restaurants, bars, coffee shops (Starbucks among one of them).
The Hotel is very conveniently located. It is surrounded by good restaurants, bars, coffee shops (Starbucks among one of them). We were able to walk to Avenida Escazu, and Multiplaza Mall, which we enjoy. The Hotel also has a free hourly shuttle to these places. Avenida Escazu has many good restaurants, an excellent food court and movie theater. The staff was excellent and very helpful.
Comment from Hotel Management
Nov 29, 2016 by Stephanie Araujo, Hotel Management
Thank you for you good comments! We appreciate it
3 out of 5
by A verified traveler from US

Definetely not a pleasant stay

Posted Nov 28, 2016
Terrible bedding, bathroom in bad condition, not happy with the stay
Comment from Hotel Management
Nov 29, 2016 by Stephanie Araujo, Hotel Management
We are sorry for this inconvenient, we are working hard to make our guests happy!
4 out of 5
by A verified traveler

bussiness

Posted Nov 17, 2016 on Hotels
Great place to stay
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you! I hope you can visit us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Was close to everything

Posted Nov 13, 2016
Was great place to stay and visit, I highly recommed it
Comment from Hotel Management
Nov 14, 2016 by Stephanie Araujo, Hotel Management
Thank you for your respond!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lee, NJ

Good Hotel in the right spot

Posted Nov 6, 2016
Pros: Perfect spot, either walking distance from local bars/restaurants or close to the major highways.
Location: Shares the same lot as the local mini-plaza so pharmacy and restaurants. It's also about a 5 minute walk from the very large Mall.
Great people who take care of you. Pool is always in perfect shape. Walking distance from local plaza and from the local Mall.
Comment from Hotel Management
Nov 7, 2016 by Stephanie Araujo, Hotel Management
Thank you for your review, we hope you can visit us soon
4 out of 5
Recommended
for Everyone
by A verified traveler from US

close to the multi plaza

Posted Oct 13, 2016
short visit, good location, close to where our daughter lives. good breakfast
Comment from Hotel Management
Oct 13, 2016 by Stephanie Araujo, Hotel Management
Thank you for your review, we appreciate it!