Ratings based on 490 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Kelowna, BC, Canada

Very fancy hotel; recommend it highly.

Posted Aug 22, 2016
Cons: They tried charging us $25.00 USD for 10 min taxi ride to airport I offered the rest of my Costa Rican money (7500.00 colones = 15.00 ) which worked.
Location: close to airport; pizza place right there will deliver to the hotel.
Our room was right next to the pool. Very friendly staff. Rooms were really clean. Nice and close to the airport.
5 out of 5
by A verified traveler from Illinois

Safe, Clean, Friendly Hotel

Posted Aug 20, 2016
Pros: Safe, beautiful, clean, relaxing, great staff
Cons: There wasn't a nightstand lamp between the beds in room 1005. That's it; that's all that I can think of that I would change.
Location: easy access to airport and Hard Rock Cafe
I was very pleased with my stay. It was in a safe location, near the Hard Rock Cafe (which was fun), and just a short commute to the airport. The staff was very pleasant and spoke excellent English, which was very comforting since I speak only English. The breakfast buffet was super. I would absolutely stay here again.
4 out of 5
by A verified traveler

Posted Jul 30, 2016
We stayed there for a week. Staff were very friendly. Very nice place to stay.
2 out of 5
by A verified traveler from Los Angeles, CA

Clean hotel

Posted Jul 25, 2016
Nice clean facility, unfortunately staff need more training when it comes to customer service. Will not return to this hotel, will Rather explore others.
3 out of 5
by A verified traveler

Posted Jun 28, 2016
Nos gustó mucho la atención del personal. Todos fueron muy muy amables y siempre estaba muy limpio.
5 out of 5
by A verified traveler from veracruz

Estancia en Costa Rica

Posted Jun 4, 2016
Muy buen servicio y cocina, trató en el hotel, limpieza y calidad
5 out of 5
by A verified traveler from wash DC

Easy and fun

Posted Jun 1, 2016
Check in/out, rides, restaurant all easy to use and excellent service
3 out of 5
by A verified traveler

Posted May 5, 2016
Out dated. I'm not picky but if it's being reviewed as a 4 star hotel it should get an overhaul. That being said, a lot of the hotels around SJO airport are the same.
5 out of 5
by A verified traveler from new york

Posted May 4, 2016
Had a great time .food and services was excellent and most of all very polite people .
5 out of 5
by A verified traveler

Hotel

Posted May 3, 2016
Pros: The whole place was amazing..
Went for a business trip and the Hotel and staff were amazing.