Ratings based on 396 Verified Reviews

3.0 out of 5
45% of guests recommend
3.3 Room cleanliness
3.1 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from san jose, californis

Near the airport.

Posted Dec 7, 2017
Has kitchen. Need utensils. Jacket from previous occupant. Not checked by housekeeping. Beddings in pull out sofa bed. Not changed.
Comment from Hotel Management
Dec 8, 2017 by Hotel Management, Hotel Management
Lucita, thank you for being our guest. We are happy to know you had a good time here ans that your overall experience was pleasant. However, we’re sorry for not living up to your expectations and regret the inconvenience it caused. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Decent place, won't be staying here again.

Posted Dec 5, 2017
We arrived around 3:30 and stood arround trying to find an employee to check in with for about 15 minutes. By the way, there is no restroom in the lobby. When someone finallt came to check us in she spent another 10 minutes calling the cleaning staff to find out if the room had been cleaned yet before giving us the keys. It wasnt until later that night when we went down in our bathing suits to ask for more towels that someone informed us that both the pool and hot tub were closed for the time being. We were very disapointed and I wish someone had told me that when we checked in or better yet make in known on the website. I definately would have booked our stay somewhere else had I known. Although the room was decent, it was not worth the price especially without being able to use the advertised facilities.
Comment from Hotel Management
Dec 7, 2017 by Hotel Management, Hotel Management
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
2 out of 5
by A verified traveler from san jose ca.

Expected more

Posted Nov 24, 2017
The first human was so dirty and disgusting I had to request another. The second room was missing a smoke alarm. It was a tad better then the first room.
Comment from Hotel Management
Nov 29, 2017 by Management, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
1 out of 5
by A verified traveler from Orange County

Posted Nov 9, 2017
Noisy airconditioning coming from every room bad mattress broken toilet paper holder dirty floors and kitchen counters no dishes or cups quick oatmeal in packs and defrosted pastry for breakfast. Stay away from this place. I paid $300 for one night traveling on business. Will NEVER ever go to this hotel chain.
Comment from Hotel Management
Nov 11, 2017 by Hotel Management , Hotel Management
Nikolay, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Modesto, Ca

Posted Oct 27, 2017
It was kind of in a wierd location but overall it wasn’t bad
Comment from Hotel Management
Oct 28, 2017 by Hotel Management, Hotel Management
Lexi, thank you for the nice review of Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Room requested not available

Posted Oct 27, 2017
We requested a king bed but that wasn't available because house keeping called in sick.
Comment from Hotel Management
Oct 29, 2017 by Hotel Management, Hotel Management
I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry for the inconvenience you encountered and our staff was unresponsive to your needs. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 25, 2017
My stay was only 1 night, but I enjoyed my stay. The staff I dealt with was friendly and courteous at check-in. (no staff when i checked out. The only issue I had was with breakfast, unfortunately, I had to leave to catch a flight before breakfast was served, it would be good, especially at an airport location, to have something to be able to grab before leaving at 5:30am would be great.
Comment from Hotel Management
Oct 26, 2017 by Hotel Management, Hotel Management
Thank you for choosing Extended Stay America for your overnight stay. We are glad to read you liked our courteous service and had an overall nice time with us. That being said, we are sorry for not meeting some of your expectations and regret any inconvenience it caused. We hope you will consider giving us another chance so we can serve you much better. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Oct 16, 2017
Refrigerator was dirty. Bed sheets had holes in them. Room had a weird smell to it.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management , Hotel Management
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Oct 5, 2017
No ice no towels in room not wanting to add any more to the review....................
Comment from Hotel Management
Oct 7, 2017 by Hotel Management , Hotel Management
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2017
Clean, quiet, convenient. Bed was comfortable. "Breakfast" is a muffin, granola bar, coffee - nothing more. Kitchen was functional, but you must ask if you want anything except empty cabinets. Micro, Fridge, Dishwasher are there and work fine.
Comment from Hotel Management
Oct 1, 2017 by Hotel Management, Hotel Management
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management