Ratings based on 1,146 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from hawaii

Convenient to the airport.

Posted Apr 24, 2018
Friendly staff. Breakfast fair. Facility is clean.
Comment from Hotel Management
Apr 25, 2018 by Tiu F, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler from Hawaii

Shuttle issues

Posted Apr 21, 2018
Pros: At this point not much. But it was clean and the location was quiet.
Cons: Everybody get on the same page with shuttle service.
There was one reason I booked this hotel. It's close to airport and offered free shuttle. Supposedly on demand for late night pick up. I called the hotel when I was ready for the shuttle and was told to go to "Station 8." I dutifully did so - it's the wrong place to wait. Bottom line, after multiple calls and always being told to go to Station 8, I finally made contact with the driver at Station 10 which is where I should have been directed in the first place. He said this kind of thing happens often and he will bring it up again at a team meeting. I waited an hour. It was cold. Nuff said.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Close to San Jose Airport

Posted Apr 16, 2018
Pros: The room I booked had a separate area for the couch, with a half wall giving us a little privacy. Our daughter was on the pull out, and had her own TV
Cons: It would be better if there was an actual door between the two areas, The bed and the couch area, which could easily be done.
Location: We went there to tour UC Santa Cruz. Although GPS says its a 30 minute drive, be prepared for bumper to bumper traffic for most of the way.
Even though we were very close to the airport, we did not hear any jet noise. Very quiet room. Very clean. The breakfast provided by the hotel (free) was excellent, and had many choices. Loved the waffle machine. I was there at 7am, and brought my husband back at 8, and my daughter back at 9, and there was plenty of food every time. The room was split in 2 by a fireplace, with a TV above on both sides, and the seating was ample and very comfortable. The "breakfast room " staff were on top of everything, replacing batter for the waffle station, and hot water and tea bags and fruit. Small fridge at one end has yogurts and mini milk cartons. We needed extra bedding and it was provided promptly. There are several small restaurants in the complex and a Chevron gas station to refuel your rental car.
Comment from Hotel Management
Apr 24, 2018 by Tiu F, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
Pros: Clean room and comfortable bed
Cons: The shower and shower supply.
Hope there are more shampoo soap and body wash soap. The shower is too tall .
Comment from Hotel Management
Apr 24, 2018 by Tiu F, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from monterey

Nice hotel close to a lot of dining options.

Posted Apr 16, 2018
There’s free breakfast in a nice area. It’s soacious like a restaurant. There’s a pool and conveniently located near a lot of dining options. It’s about 2 miles from Avaya stAdium and close to the airport.
Comment from Hotel Management
Apr 24, 2018 by Tiu F, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2018
Great stay clean and comfortable with great staff.
Comment from Hotel Management
Apr 24, 2018 by Tiu F, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2018
The price was great! The bed was trally comfortable. Staff was very friendly. The downsode was the shower, it seemed dirty with hair inside of it. The free breakfast is a small area to.serve yourself. But overall a great place to stay
Comment from Hotel Management
Apr 24, 2018 by Tiu F, Hotel Management
Thanks for staying with us. We appreciate your feedback! We will address this directly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2018
Clean room and great breakfast! We received a call after we were settled in our room asking if we needed anything...nice touch!
Comment from Hotel Management
Apr 8, 2018 by Tiu F, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Apr 6, 2018
Great experience. Breakfast was well balanced. Room was well decorated and clean. Service was excellent. Parking was convenient. The price was better than lesser hotels in the area. I highly recommend this hotel.
Comment from Hotel Management
Apr 8, 2018 by Tiu F, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Camarillio, Ca

Uncomfortable camode

Posted Apr 6, 2018
Our group all agreed that we enjoyed our stay and everything about the hotel except for our rooms toilet seat. It felt like we were sitting on a five gallon bucket w/ no lid.
Comment from Hotel Management
Apr 24, 2018 by Tiu F, Hotel Management
Thanks for staying with us. We appreciate your feedback!