Ratings based on 531 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

hotel fatiscente

Posted Nov 22, 2015
Cons: deve essere ristrutturato in tutti gli aspetti
Location: hotel in zona centrale della città, comodo per chi voglia stare e muoversi in quella zona, abbastanza degradata
hotel fatiscente e non ristrutturato probabilmente da decenni; carissimo dal punto di vista del rapporto qualità/prezzo molto rumoroso per la zona
3 out of 5
by A verified traveler

Not a good stay if you don't want to sweat

Posted Nov 12, 2015
Pros: Old flair
Cons: Needs air conditioning.
No air conditioning. Gets extremely hot in the room. I would not recommend to stay here.
4 out of 5
for Everyone
by A verified traveler from Vero Beach, Fl

Central San Jose Location, safe area, happy.

Posted Nov 11, 2015
Pros: Great service, friendly and helpful employees.
Cons: Cheaper beer prices, more expensive than the USA.
Location: Central Location.
Lived in Costa Rica during the 80's, visited to see a dying friend. Sad time, great location to visit my friend daily.
2 out of 5
by A verified traveler from COSTA RICA

terrible internet connection

Posted Nov 6, 2015
Pros: the location
Cons: the internet connection
I just stayed 3 nights and I noticed that the facilities are so old and bad smell, so the dairy room cleaniness was good but the comfort was not good due to a very small space. and also when I needed Wifi for even to check my e-mail the connection was not good or nothing at all. I'm very disappointed of this hotel.
2 out of 5
by A verified traveler from maui

the bathroom needs upgraded bed was bad pillows

Posted Nov 4, 2015
Pros: close to bank and grocery store
Cons: bathrooms better beds and pillows
Location: walking street
not one night good sleep beds were bad pillows were lumpy bathroom showers no water pressure
5 out of 5
for Everyone
by A verified traveler

This hotel is beautiful and historic!

Posted Oct 31, 2015
As one of the oldest hotels in San Jose, The Gran Hotel Costa Rica is beautiful, historic and well kept with pride by the courteous and professional staff. I would recommend this hotel to anyone. I stayed for 9 days and they upgraded me twice for free. I was there recovering from dental surgery and was extremely comfortable.
3 out of 5
for Everyone
by A verified traveler from toronto

Old world charm in the heart of downtown San Jose

Posted Oct 25, 2015
This hotel has a lot of character as it is quite old and has kept much of its original appearance. This comes with a few cons such as older furnishings and bathroom fixtures. However everything was clean and comfortable and the staff were all exceptionally nice and helpful.
2 out of 5
by A verified traveler from Oliva

Muy emblematico pero destruido por dentro

Posted Oct 23, 2015
Este hotel esta muy bien ubicado y es acojedor por su aspecto exterior pero interiormente necesita ser remodelado , existe un solo elevador y por su aspecto parece el de servicio , las habitaciones tienen una limpieza muy deficiente y tienen mal olor , las alfombras están listas para ser cambiadas y no existe aire acondicionado en la mayoria de las habitaciones .
2 out of 5
by A verified traveler from México, DF

En pésimas condiciones con mal mantenimiento

Posted Oct 20, 2015
El hotel es caro como todos los hoteles en Costa Rica. Este hotel está en pésimas condiciones y mal mantenimiento. Las habitaciones están sucias y huelen mal. El aire acondicionado no sirve, la atención del personal es grosera y descortés. Solo hay agua caliente en las mañanas. NO LO RECOMIENDO
5 out of 5
for Everyone
by A verified traveler from Costa Rica

It is comfortable and a little fancy

Posted Oct 18, 2015
First... negative situations. 1. The phone number is not working. I was delayed in my check in time and I tried to call for let them know about my circumstances and it never works. 2. The girl in front of desk needs to be more amiable and friendly. 3. The rooms are a little warm. Positive situations: 1. The staff in dining room was incredible... too polite. 2. The cleaning of all about the room was perfect. 3. The guards are extremely polite and willing to offer information.