Ratings based on 731 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
The stay wad ok. Room is comfortable. Service is good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Good hotel near Levi stadium

Posted Nov 17, 2017
Clean hotel, friendly, welcoming staff. Close to walk to restaurants and convenience shops like CVS, Target. Close enough to airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 13, 2017
It was very good for the Expedia rate I paid. Good location. Nice staff.
Comment from Hotel Management
Nov 14, 2017 by Alan, Hotel Management
Thank you for reviewing our hotel - I am glad you enjoyed your stay with us!
1 out of 5
by A verified traveler from Santa Clara

Poor Customer Service Altitude by Hotel Manager

Posted Nov 12, 2017
Cons: Think truly from customer's position, not work for money and lost your reputation.
I booked 3 rooms in November at $229/night, 2 days before check-in time, my business schedule changed and I need to postpone check-in one date later, I called Expedia and its staff is very friendly and promised me to contact hotel to cancel the 1 night for me; but 10 minutes later I was told that the hotel manager refuse to change my check-in date, said I can either cancel the whole reservation and re-book at the current price at $429/night, or keep the existing reservation which force me to pay 3 rooms with nobody occupy them. I then called hotel directly and talked to the manager but she insists that is the best she can do, I just cannot understand why she force us to pay the room that we are not using, instead of sell them with higher price, the hotel is full so I am sure they are sell them. Anyway, very bad customer service altitude, and I won't recommend this hotel to anyone.
Comment from Hotel Management
Nov 14, 2017 by Alan, Hotel Management
I am sorry to hear that you experienced these problems during booking. We appreciate the feedback, as it allows us the opportunity to improve our services.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Good night

Posted Nov 4, 2017
It was quiet. Staff was kind and helpful. Room was clean.
Comment from Hotel Management
Nov 14, 2017 by Alan, Hotel Management
Thank you for the feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay.

Posted Oct 30, 2017
Pros: Clean, quiet, new and the price was right. Close to our 2 day training so we didn't want to drive home and back.
Cons: The only thing was the bag the hair dryer was black and hard to see in the dark cabinet under the sink. Other than that it was perfect place to stay.
Location: Awesome place to stay close to everything Great America, Levi Stadium, our meeting place and many places to eat.
As soon as you step into the Hyatt we were welcomed with all smiles and the staff was fantastic though our our stay. The place was away a few blocks away from the HWY 237 so it was quiet and seemed brand new.
Comment from Hotel Management
Nov 14, 2017 by Alan, Hotel Management
Thank you for taking the time to write such a detailed review of our property - we are thrilled you enjoyed your stay with us. We hope so see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Garden Grove, Ca.

2nd time here!

Posted Oct 28, 2017
Best hotel to stay at, clean and staff is great. Breakfast is simple but good. I loved it, and highly recommend it.
Comment from Hotel Management
Nov 14, 2017 by Alan, Hotel Management
I am happy to hear you enjoyed your stay with us - thank you for choosing Hyatt!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 25, 2017
Comfortable room, friendly staff, walking distance to restaurants, clean and safe area
Comment from Hotel Management
Nov 14, 2017 by Alan, Hotel Management
Thank you for the positive feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Elderwood, CA

Wonderful hotel

Posted Oct 24, 2017
Great place to stay! Clean, comfortable room and good security. Nice quiet area. Brian in the bar was wonderful. It was a fun place to hang out and play pool. Would definitely stay again!
Comment from Hotel Management
Nov 14, 2017 by Alan, Hotel Management
Thank you for reviewing our hotel! I will be sure to share your kind words with our staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2017
Very nice room, spacious and relaxing. It was the suite
Comment from Hotel Management
Nov 14, 2017 by Alan, Hotel Management
Thank you for the positive feedback!