Ratings based on 1,097 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Hampton Hilton, San Jose, Costa Rica

Posted Jul 20, 2017
Pros: Proximity to airport and good shuttle service
Cons: Almost everything
The hotel calls itself a Hilton hotel, but is so far from a traditional Hilton. It has none of the services - no in room minibar, no English channels on the TV, no dining facilities (you have to eat at an American fast foods place across the road), no bar or guest services. It maybe Ok for a quick stopover whilst waiting to catch a plane, but it is not a good holiday spot, and is far from town, with nothing of interest within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler from louisiana

Great stop over place!

Posted Jul 10, 2017
It was my second time to stay there and this time was just as great! Awesome selection of breakfast items and plenty of seating! Easy check in process and the staff is always super accommodating, even though I usually ari e late.
Comment from Hotel Management
Jul 12, 2017 by Guest Relations Manager, Hotel Management
Dear Cynthia, thank you for posting such beautiful comments about your stay in our hotel. We are elated that you are already part of our extended global family since you have already stayed with us before. This means that you really like our hotel and all its services and nothing is more important to us than seeing our guests totally comfortable and satisfied. It makes us very happy knowing how much you liked our complimentary breakfast and how attentive and friendly you found our entire staff. It is always a pleasure having you as a guest. Thank you for making us your hotel of choice. We will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville

Close to airport with free shuttle

Posted Jun 28, 2017
Pros: Close to airport with a free shuttle at any time.
Location: Two or three restaurants right across the road.
Excellent and friendly staff. Very helpful. Made sure we had a to go breakfast in the morning as we had to leave at 4:45. Called the shuttle and got us there on time. Easy check in.
Comment from Hotel Management
Jul 4, 2017 by Guest Relations Manager., Hotel Management
Dear Suzanne, thanks for sharing your phenomenal review. We are very happy that your stay was with us was such a success and that it was nothing short than excellent. Our utmost desire is and will always be to ensure that our guests have a completely comfortable and satisfying stay. Our great staff are always making sure that our guests have everything they might need, complying with all their requests with big smiles across their faces so that they can also feel more than welcome and right at home. We are also delighted that you found our location so convenient (we are less than a mile away from the airport and just across our parking lot from several car rentals, some restaurants and a casino) and our free 24 hour shuttle transportation to and from the airport so practical. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2017
Comfortable hotel, friendly staff, very good shuttle service. Breakfast is simple but includes a variety of items from seasonal fruit to yogurt to scrambled eggs and waffles.
Comment from Hotel Management
Jun 9, 2017 by Hotel Staff, Hotel Management
Dear Guest, thank you for posting your wonderful review. We are more than thrilled that your stay was such a pleasant hotel experience, finding our accommodations so comfortable and our services so good (especially our free 24 hour shuttle transportation to and from the airport and our assorted complimentary breakfast among others). We want to ensure that our guests feel totally satisfied during their entire stay so we strive to make them feel right at home. It was a pleasure being at your service. Thank you for staying with us, we hope to see you back again in the near future. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Airport Hotel

Posted Jun 4, 2017
Clean, comfortable, free and fast internet, close to the airport with free shuttle service 24 hrs.
Comment from Hotel Management
Jun 6, 2017 by Hotel Staff, Hotel Management
Dear Guest, thank you very much for sharing your fantastic comments about your stay with us. It makes us very happy and proud that you found our hotel to be just perfect since nothing is more important to us than our guests' total comfort and satisfaction. By providing great accommodations, excellent services (like our free 24 our shuttle transportation to and from the airport and free wifi among many other) and a wonderful staff who are always one step ahead, making sure that our guests have everything they might need, we ensure that our guests feel very comfortable and right at home. It was a pleasure being at your service. Thank you for staying with us, we will definitely be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean good location

Posted Jun 1, 2017
Overall experience was excellent clean and comfortable.
Comment from Hotel Management
Jun 3, 2017 by Hotel Staff, Hotel Management
Dear Guest, thank you so much for posting your fabulous comments about your stay with us. It makes us very happy and proud that your experience was nothing less than excellent since we are totally committed to our guests' comfort and satisfaction. We want our guests to have the best accommodations and services so that they rest and relax as much as they want and so that they can see our hotel as their home away from home. It was a pleasure having you as a guest. Thank you for staying with us, we will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Easy access from & to SJO Airport.

Posted May 21, 2017
Besides having great access to the airport, one has a quick and direct route to the Costenera Hwy in a rental car acquired within easy walking distance of the hotel. My wife and I love to arrive in the evening enjoy a restful night awaking refreshed and ready to pick up our car after a sumptuous desayuno (breakfast). It's becoming a "Family Tradition"!
Comment from Hotel Management
May 25, 2017 by Hotel Staff, Hotel Management
Dear Jerry, thank you so much for sharing your great review. We feel very happy and proud to learn that you are already part of our extended global family since it is already a tradition staying with us when you and your wife arrives. Nothing is more important to us than our guests' complete comfort and satisfaction so we provide them with all the comforts they might need and with the best services possible (like our delicious complimentary breakfast which you like so much among others). Also, our location is very convenient, not only because we a re less than a mile away from the airport (it only takes our free 24 hour shuttle service 5 minutes to get from the airport to the hotel and vice versa) but because we are just across our parking lot from several car rentals, a couple of restaurants and a casino. It is always a pleasure being at your service. Thank you for always staying with us, we hope to see you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver B.C

Close to airport

Posted May 14, 2017
Great hotel close to the airport. Nice way to start your trip after long flights or end it with an early flight the next day.
Comment from Hotel Management
May 18, 2017 by Hotel Staff, Hotel Management
Dear Bill, thank you so much for posting your wonderful comments about your stay with us. We are delighted that your experience was so comfortable and pleasant because nothing is more important to us than our guests' total satisfaction. Our location is very convenient (we are less than a mile away from the airport) for guests both coming in from flights or departing back home since our free 24 hour shuttle service can take them from one place to the other in about 5 minutes, letting them have more time to rest and sleep than if they were staying much further away. It was a pleasure being at your service. Thank you for choosing us as your hotel. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Viejo

Awesome location..

Posted May 10, 2017
Right by the airport with pick up by Caribe Shuttle at the door. If you're going to the good coast, this place makes sense. Very professional and friendly staff.
Comment from Hotel Management
May 12, 2017 by Hotel Staff, Hotel Management
Dear Travis, thank you for posting your wonderful comments. We are more than thrilled to learn how much you liked staying in our hotel because nothing is more important for us than our guests' total comfort and satisfaction. Our staff are truly committed in making our guests feel more than welcome and right at home by complying with all their needs and requests and making them feel more than welcome. We are very glad that you found our proximity to the airport so convenient (we are less than a mile away); our free 24 hour shuttle transportation service can take our guests from one place to the other in about 5 minutes flat, letting them have more time to rest. It was a pleasure having you as a guest. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great for a night before/after your flight!

Posted May 3, 2017
Pros: Transport to the airport and breakfast to go. Also huge, clean and comfortable rooms. Great staff.
Cons: Maybe a better breakfast to go? A couple of boiled eggs maybe? We just had an apple, muffin, snack bar and water. But. I'm not complaining!
Location: Location to the Vamos rental car was a one minute walk. Couldn't be easier. Price was a little high but worth it for the convenience and comfort.
Spacious room! Very comfortable beds! Beautiful hotel.
Comment from Hotel Management
May 5, 2017 by Hotel Staff, Hotel Management
Dear Nancy, thanks for posting your wonderful review about your stay with us. We are very happy that you liked our hotel so much, not only finding it beautiful, very comfortable and with excellent services because nothing is more important to us than our guests' complete comfort and satisfaction. We are also very glad that you found our location so convenient since we are not only less than a mile away from the airport but also just across our parking lot from several car rentals, a couple of restaurants and a casino. We are sorry that our complimentary "to go" breakfast (given to those guests departing before 6 a.m. when our complimentary breakfast is served) was not up to your expectations. We are going to share your comments about it with our Management so that they can take it into account because as we mentioned before, nothing pleases us more than our guests' total comfort and satisfaction. It was a pleasure being at your service. Thank you for choosing us, please come back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.