Ratings based on 1,009 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Close to airport

Posted Feb 21, 2017
Very convenient location for the airport. Buffet breakfast good value. Noisy train goes by just before 6:00a.m.
Comment from Hotel Management
Feb 24, 2017 by Hotel Staff, Hotel Management
Dear Margaret, thank you for posting your amicable review. It has always been and it will be our utmost desire our guests' total satisfaction so we make sure that they have everything they need and that all the time they are with us they can feel very welcome and right at home. It make sus very happy that you like our complimentary breakfast so much and that you found our location so convenient (we are less than a mile away from the airport). We apologize for the noise with the train. We are going to find out the reason for it because our hotel was built with sound iinsulating materials to block all incoming sounds (especially due to our proximity to the airport) in order to ensure our guests' rest and sleep. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Feb 17, 2017
Good location, friendly staff,good breakfast. Nice choice.
Comment from Hotel Management
Feb 21, 2017 by Hotel Staff, Hotel Management
Dear Traveler, thank you for posting your wonderful comments. We are truly elated that you had such an excellent hotel experience because nothing is more important than our guests' total satisfaction. We provide our guests with very comfortable accommodations, great services (like our complimentary breakfast) and a very attentive and friendly staff always willing to help. We are glad that you found our location so convenient since we are less than a mile away from the airport. It was a pleasure having you as a guest. Thank you for choosing us. Best regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Super conveniently located if you are looking for a hotel near the airport. The hotel staff was great and the breakfast was excellent!
Comment from Hotel Management
Feb 15, 2017 by Hotel Staff, Hotel Management
Dear Traveler, thanks for sharing your magnificent review of our hotel. It is very important for us to ensure that our guests have a wonderful hotel experience because we want to see them totally comfortable and satisfied throughout their stay with us. By having a very convenient location (we are less than a mile away from the airport and just across our parking lot from several car rentals, a couple of restaurants and a casino), comfortable accommodations and great services such as our complimentary breakfast (which you liked so much) among many others, we ensure that they have a comfortable, practical and hassle free stay. It was a pleasure having you as a guest. Thank you for choosing us, we will definitely be looking forward to your next visit. Wamest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from canadian

Close to airport

Posted Feb 14, 2017
Pros: Friendly staff, close to airport and free shuttle service to good restaurants at Plaza Real
Cons: Driving to the hotel from the airport. A nightmare but not their fault
Location: GreT for airport.
Excellent staff and good breakfast Free shuttle to airport and pick up Free shuttle for dinner at restaurants at Plaz Real
Comment from Hotel Management
Feb 15, 2017 by Hotel Staff, Hotel Management
Dear Traveler, thank you for posting your great comments about your stay with us. We are very pleased that you had such a comfortable and pleasant stay because we are totally committed to our guests' comfort, satisfaction and well being. By providing very comfortable accommodations, excellent services (like the free 24 hour shuttle service to and from the airport and our tasty complimentary breakfast among many others) and a friendly and helpful staff, we ensure that our guests always feel right at home and that they have close at hand everything they might need for a wonderful and completely hassle free stay. It has been a pleasure having you as a guest. Thank you for staying with us, we hope to see you back again in the near future. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
Easy transition from flight to vehicles travel in Costa Rica
Comment from Hotel Management
Feb 13, 2017 by Hotel Staff, Hotel Management
Dear Traveler, thank you for posting your nice comments. Nothing is more important to us than our guests' comfort and satisfaction so knowing that your stay was so comfortable and hassle free just makes our day. Our location is very convenient because we are less than a mile away from the airport and just across our parking lot from several car rentals. It has been a pleasure being at your service. Thank you for choosing us, we hope to see you again in the near future. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Hampton Inn Suites in Alajuela, CR.

Posted Feb 7, 2017
Pros: Efficiency, cleanliness, and proximity.
Cons: Nothing...it was PERFECT!!
Location: Poas National Park, Arenal National Park, Tabacon, Butterfly Gardens.
The hotel was close to the airport, and very convenient to take excursions to other wonderful places. Two outstandingly accommodating employees were Daniel and Jorge. They made us feel like celebrities. Wonderfully comfortable, clean rooms, and a GREAT complimentary breakfast each day, makes this Hampton Inn our favorite, and we will return every time we come to Costa Rica!!
Comment from Hotel Management
Feb 13, 2017 by Hotel Staff, Hotel Management
Dear Dorienne, thanks for sharing such a wonderful review. We are elated and very proud that your stay with us was nothing less than perfect because our guests' comfort and satisfaction are extremely important to us. We want our guests to feel that this is their home away from home, so we make sure that they have everything they might need and that they feel more than welcome. We are glad that our proximity to the airport was so convenient (we are less than a mile away) because our free shuttle service can get you from one place to the other in about 5 minutes, letting you have much more time to rest and sleep. It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again soon. Warmest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Castro

Clea. I was a little noisy. I'm with hand like to

Posted Feb 5, 2017
I felt safe the staff was very attentive when I needed something they were right there with gifts shopwas wonderful. Very clean. The bed was soft. Out of all the days that I state the best breakfast was the date that I was leaving the gallopinto needs to be improve.
Comment from Hotel Management
Feb 13, 2017 by Hotel Staff, Hotel Management
Dear marlene, thank you for sharing your excellent review. We are very glad that your stay was so comfortable because we are truly committed to our guests' comfort, satisfaction and well being. We always make sure that all our guests have the most comfortable accommodations and best services (such as our complimentary breakfast among many others) so that they can feel right at home. Our staff are always seeing to it that our guests have close at hand everything they might need and to surround them in a warm and friendly atmosphere. It was a pleasure having you as a guest. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Perfect location for an overnight stay in San Jose

Posted Jan 27, 2017
We stayed here our first night in Costa Rica as we got in around 10pm. Most of our vacation was spent in Arenal/Monteverde (3-4 hours away) and we needed a hotel close to the airport so we could arrive and depart without a long commute. There is a car rental place immediately next door which was very convenient. Pros: clean, free breakfast, coffee/tea (and cookies!) Con: they seemed short staffed as the hotel clerk was doing the work of 2 people (checking us in, bringing our bags up, setting up rollaway bed)
Comment from Hotel Management
Jan 31, 2017 by Hotel Staff, Hotel Management
Dear Maria, thank you so much for sharing your phenomenal comments about your stay. We really strive in making our guests feel so satisfied that they see our hotel as their home away from home and we are happy to achieve it every single time. Our very convenient location is a big plus since we are less than a mile away from the airport, so our guests can have more time to rest when coming in from flights or before departing. It has been a pleasure being at your service. We hope to see you back again soon. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Great Hotel Close to San Jose airport

Posted Jan 16, 2017
Pros: Location was excellent near the airport with a couple of restaurants just across the parking lot.
Location: Very close to the airport.
Great Hotel very close to the San Jose airport. Great free breakfast & convenient free shuttle to the airport. Hotel is in excellent condition with a very friendly staff.
Comment from Hotel Management
Jan 17, 2017 by Hotel Staff, Hotel Management
Dear Steve, thank you for posting your awesome review. We are very happy to learn just how much you liked staying at our hotel, finding it very comfortable, with a very convenient location (we are less than a mile away from the airport and just across our parking lot from several car rentals, some restaurants and a casino) and with excellent services (such as our free 24 hour shuttle transportation to and from the airport and our complimentary breakfast among others). Our wonderful staff are always going the extra mile, making our guests feel more than welcome and complying with everything they might need and request. It was a pleasure being at your service. Thank you for staying with us. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Greenville,SC

We always trust Hampton

Posted Dec 30, 2016
Pros: Being close to the airport. The shuttle bus had us there in appr. 5-10 minutes for our departure.
Cons: The location wasn't the best, being so close to the freeway, but they do have a dinner shuttle bus that took us to a small mall of restaurants.
Location: There may have been things to do nearby but we didn't get a chance to look for any.
As always, this Hampton was well run by a great and very helpful staff. The free breakfast and coffee was especially nice.
Comment from Hotel Management
Jan 5, 2017 by Hotel Staff, Hotel Management
Dear Danny, thanks for writing and sharing your wonderful comments. It always is very rewarding being able to meet our guests expectations because their total satisfaction is so important to us. We strive continuously to ensure that our guests are always going to have everything they need and expect and that our services are going to make their stay as pleasant and as hassle free as possible (like our free 24 hour shuttle transportation to and from the airport and our delicious complimentary breakfast among others). It is always a pleasure being able to serve you. Thank you for choosing us every time. Warmest regards.