Ratings based on 1,034 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Boston, MA USA

Comfortable, clean and convenient

Posted Aug 14, 2016
Stayed two nights due to flights in and out of San Jose. Staff were friendly and helpful. Room was very clean and comfortable. Breakfast was included and they even had to go bags for those of us leaving before 6am for flights.
Comment from Hotel Management
Aug 24, 2016 by Hotel Staff, Hotel Management
Dear Carol, thanks for sharing your fantastic comments. We are delighted to learn how much you liked staying in our hotel, finding our accommodations very clean and comfortable, our services so good, our very attentive staff and our convenient and practical location. Knowing that you had such a satisfying and comfortable stay is just great since it means that we really did accomplish our goal. Thank you for staying with us. Warmest regards.
4 out of 5
by A verified traveler from New Jersey

Location is very convenient

Posted Aug 10, 2016
Pros: I like the location
Cons: Customer service in general
I had a good experience stayed in this hotel but I am surprised that some staff didn't care about hospitality.
Comment from Hotel Management
Aug 19, 2016 by Hotel Staff, Hotel Management
Dear Marta, thank you for sharing your comments about our hotel. There is really nothing more important for us here at the hotel, than seeing all our guests totally comfortable and satisfied with everything our hotel offers and provides. Also, we have a big perk which is our very convenient location since we are less than a mile away from the airport which lets our guests either coming in from flights or before departing, to have much more time to rest and sleep since it only takes our free shuttle service about 5 minutes to take them from the hotel to the airport and vice versa. We are very sorry to learn that some of our staff members were not welcoming enough, please accept our most sincere apologies for it. We are very contrite about that because it goes against everything our hotel and its "Brand" stands for and considers valuable, we are going to make sure that this behaviour will not happen again because there is nothing better than seeing all our guests happy and satisfied during their entire stay. It was a pleasure being at your service. Thank yo for staying with us. Warmest regards.
4 out of 5
by A verified traveler from Paris

parfait pour une nuit de transit avant un vol

Posted Jul 28, 2016
parfait pour une nuit de transit avant un vol retour
Comment from Hotel Management
by Hotel Staff, Hotel Management
Cher Eric, je vous remercie de partager vos très bons commentaires. Nous sommes très heureux que votre séjour a été une expérience agréable et que vous avez trouvé notre hôtel tout simplement parfait puisque nous fournissons des logements très confortables, d'excellents services et nous sommes seulement environ 1 K.M. depuis l'aéroport. Ce fut un plaisir de vous avoir ici. À bientôt.
5 out of 5
by A verified traveler

Hotel muy bien ubicado

Posted Jul 28, 2016
Tuve una queja de mi cama e inmediatamente fue solventada por la gerente, quede muy satisfecho
Comment from Hotel Management
by Hotel Staff, Hotel Management
Estimado Huésped, muchas gracias por hacernos llegar sus excelentes comentarios sobre su estadía con nosotros. Le ofrecemos nuestra mas sincera disculpa por el inconveniente que tuvo con la cama de la habitación que le fue asignada, siempre tratamos de resolver el problema lo mas rápido posible ya que nos preocupamos por poder brindarles siempre la mayor comodidad y satisfacción. Muchas gracias por su visita y esperamos verlo nuevamente muy pronto.
5 out of 5
by A verified traveler from AZ

Great place to stay close to the airport

Posted Jul 3, 2016
Stayed at the hotel one night before our flight and it was an overall pleasant experience. The location is very convenient if you need to stay close to the airport. The hotel has airport shuttle service running continuously early in the morning. The room was comfy, spacious and clean. There is a Denny's and other couple places in front of the hotel to get some food, otherwise you need to go to the nearby town for more options and variety. The breakfast buffet had the options you would expect and was sufficient. Keep in mind that the hotel is really close to the airport so you will hear and feel the flights landing and taking off ... this wasn't a problem for us though.
Comment from Hotel Management
Jul 12, 2016 by Hotel Staff, Hotel Management
Dear Renato, thank you so much for sharing such a thorough review about your stay. We are ecstatic that you left feeling so happy and satisfied, finding our hotel very comfortable, convenient (we are less than a mile away from the airport and just across our parking lot from several car rentals, a couple of restaurants and a casino) and with excellent services such as our delicious complimentary breakfast and our free 24 hour shuttle transportation to and from the airport among many others. Since our hotel was built so close to the airport and to ensure that our guests would always get all the sleep and rest they expect and deserve, special sound insulating materials were used, so even though we are only across the street from the airport's landing strip, we can guarantee that our guests are going to have avery restful and pleasant stay. It was a pleasure being at your service. We hope to see you back again in the near future. Warmest regards.
5 out of 5
by Tauni

This traveler left a rating score only Posted May 28, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 27, 2016 on Hotels
5 out of 5
by Xenofon

Posted May 24, 2016 on Hotels
Great spacious room but with noise from the street and airplanes. Luckily we needed it only for few hours sleep over before flight. The bed was very comfy and room very clean and comfortable.
Comment from Hotel Management
by HotelReponse, Hotel Management
Dear Xenofon, thank you for sharing your review. It is just wonderful that you found our accommodations so comfortable and very clean; with comfy beds and all the amenities that our guests might need. Our guests comfort and satisfaction is extremely important for us, so when the hotel was built so close to the airport, we wanted to ensure that our future would always have the conveniency of the location (we are less than a mile away from the airport) and all the comfort they might need for their complete satisfaction. So, the hotel was built with sound insulating materials, that way, they can have all the sleep and rest they need and expect. We are very sorry that you were able to hear noises coming in from the outside and we apologize for it. We are going to investigate how did the noise managed to get through to ensure that it never happens again. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.
5 out of 5
by A verified traveler from Panama

Perfect for 1 day business visit.

Posted May 24, 2016
Pros: They were fast in all matters
Cons: New A/C equipment
Location: Perfect for short stays
Fast attention according to "Xpress" Good Breakfast. Big Bathroom and good A/C
Comment from Hotel Management
Jun 3, 2016 by Hotel Staff, Hotel Management
Dear David, thank you for posting your excellent comments. It makes us very happy that your stay with us was almost perfect because we really do strive in being the best that we can be since our guests always deserves the best of the best. We try to make it possible for them to have as much rest as they can, so our very attentive and professional staff do everything and comply with our guests needs and requests as fast as they can and witha big smile across their faces. It also makes us very happy that you liked our complimentary breakfast so much; we really try to make it as varied and tasty as possible in order to satisfy our guests' different tastes and palates. We are very sorry about the A/C, please accept our apologies if it was of any inconvenience and we are going to immediately share your comment with our Management so that they can take they into into account. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.
5 out of 5
by Anne-Lill from CR Tropical Parrita, CR

Great nights sleep and convenient location.

Posted May 20, 2016 on Hotels
Great nights sleep and convenient location. I can eat good food and exercise in gym and sleep soundly and then quickly get on the shuttle in the early morning to travel the world. Thank you Holiday Inn!!
Comment from Hotel Management
by HotelReponse, Hotel Management
Dear Anne-Lill, thank you for sharing such exquisite comments. We are proud to have accomplished our goal with you since your stay was such a excellent and comfortable hotel experience in which you were totally satisfied with our hotel and all of its services. Our guests' comfort and satisfaction are extremely important for us because we want them to have everything they might need during their entire stay so that they can be completely comfortable and know for certain that this hotel is their home away from home. Our great and very practical services such as our delicious complimentary breakfast and our free 24 hour shuttle transportation to and from the airport among others, ensure that they have at hand everything they might need so that they can relax and rest all they want. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.