Ratings based on 1,078 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from McAllen, United States of America

A great hotel

Posted Nov 30, 2016
Pros: Location and room.
Cons: NA
Location: walking distance restaurants and casino
Great service! The rooms are spacious and clean. They have a shuttle to the airport every 15 min. They have a Denny's, a restaurant and a Casino in front of them in the same plaza.
Comment from Hotel Management
Dec 2, 2016 by Hotel Staff, Hotel Management
Dear Luisa G, thanks for posting your excellent comments regarding your stay in our hotel. We are delighted that you had such a wonderful hotel experience finding our accommodations super comfortable, our location so convenient and our services so good (especially our free 24 hour shuttle service to and from the airport among many others) since there is nothing more important to us than our guests' comfort, satisfaction and well being. Knowing that you had such a successful stay is very rewarding because we an see that we are accomplishing our goals. Thank you for staying with us. It was a pleasure being able to serve you. Warmest regards.
5 out of 5
by A verified traveler from US

Such amazing staff

Posted Nov 28, 2016
Pros: staff and location
Our experience at the Holiday Inn Express was superb! They were very accommodating, gracious and helpful in every way! I will go out of my way to stay there when traveling through Costa Rica!
Comment from Hotel Management
Dec 1, 2016 by Hotel Staff, Hotel Management
Dear lori, thanks for sharing your awesome review. We are thrilled and feel very proud that you had such a superb experience staying at our hotel because nothing is more important for us than our guests total satisfaction. Thank you for staying with us, we will definitely be looking forward seeing you back again. Best regards.
4 out of 5
by A verified traveler

Ideales Hotel in der Nähe zum Flughafen

Posted Nov 19, 2016
Während unseres Aufenthaltes werden wir 3x im Hotel Holiday Inn Express übernachten. Die erste Nacht nach der Ankunft in San José haben wir hinter uns und waren sehr zufrieden das 2. Mal werden wir dort einen Zwischenstopp einlegen und das 3. Mal vor der Rückreise in die Schweiz.
4 out of 5
by A verified traveler from Nosara Guanacaste/Chicago

Holiday Inn Express SJO airport

Posted Nov 7, 2016
Location: Convenient to Denny's & Fiesta Casino literally a 1-minute walk. Rosti Pollos is also a minute away.
Shuttle driver was great, helped with the load of luggage I had. On check in the 2 desk workers seemed to be busy with some other dilemma, and it took about 12 minutes for me to get their attention even though I was the only one at the front desk. Some construction down the hall workers talking throughout the day, kind of distracting as I worked in the room on my laptop. Breakfast included was great!! A good variety of traditional fare and western. Overall the location and convenience to the airport are priceless.
Comment from Hotel Management
Nov 10, 2016 by Hotel Staff, Hotel Management
Dear Limo Dan, thank you for posting your comments about your stay with us. There is nothing we want more than to provide our guests with all the comforts they need and with the best services possible so that they can a have a very pleasant and comfortable stay. It is very nice that you found our location so convenient since we are less than a mile away from the airport and just across our parking lot from several car rentals, a couple of restaurants and a casino. Please accept our most sincere apologies for the inconvenience you experienced with our remodelations, we are really trying to finish as quickly as possible. If you had informed our front desk about how much the workers were talking and bothering you, they would have immediately ask them to lower their voices, because as we mentioned before, your comfort and satisfaction are very important to us. We are very glad that you found our complimentary breakfast so delicious and assorted. It has been a pleasure being at your service. Thank you for staying with us. Warmest regards.
5 out of 5
by A verified traveler from US

Great place near the airport

Posted Oct 25, 2016
Location: Several decent places to eat within walking distance.
Very convenient to the airport, easy to get to and from (shuttle), easy access to a main motorway, nice grab-and-go breakfast for an early flight. And after an eco-trip there is a hot shower and you can flush the toilet paper!
Comment from Hotel Management
Oct 31, 2016 by Hotel Staff, Hotel Management
Dear Guest, thanks for sharing your awesome comments about your stay with us. We are delighted that your stay was such a success. It was a pleasure being at your service. Thank you for staying with us. Best regards.
5 out of 5
by A verified traveler from Canada

One night before our very early flight out of SJO.

Posted Oct 12, 2016
We stayed one night before an early morning flight out of SAN Jose Airport. Was perfect location and everything there.
Comment from Hotel Management
Oct 20, 2016 by Hotel Staff, Hotel Management
Dear Tracey, thanks for sharing your excellent comments. We are thrilled that you found us to be the perfect location before taking a morning flight since there is nothing we want more that to see our guests completely satisfied with our hotel and all its services. We are less than a mile away from the airport so our free 24 our shuttle transportatiom service to and from the airport (which is very dependable and always prompt) takes our guests from one place to the other in 5 minutes flat, letting them have more time to rest and sleep than if they were staying in a hotel farther away. It was a pleasure being able to serve you. Thank you for staying with us. Warmest regards.
5 out of 5
by A verified traveler from Spokane, Wa

Our last hotel of our trip and it was perfect

Posted Sep 25, 2016
Perfect finish to a wonderful trip. The hotel staff were great. Room was very clean, updated and typical U.S. Standards, except for the surprise of tamales with breakfast.
Comment from Hotel Management
Oct 13, 2016 by Hotel Staff, Hotel Management
Dear Vacation travel, thanks for sharing your awesome comments. We are delighted that our hotel was the perfect finish to a wonderful trip because w eare truly committed to our guests' complete comfort and satisfaction. It was a pleasure being able to serve you. Thank you for staying with us. Warmest regards.
5 out of 5
by A verified traveler from Sao Paulo, Brazil.

Conveniently located

Posted Sep 12, 2016
Perfect if you need to be close to the airport or to some companies in the area. Hotel has the friendliest staff. Shutles run sharply on time and offer convenient transportation to airport, shopping mall and some companies.
Comment from Hotel Management
Sep 21, 2016 by Hotel Staff, Hotel Management
Dear Roberto, thank you for sharing your very nice comments. We are delighted to learn that we were just the perfect hotel for you. It was a pleasure being at your service. We hope to see you back again soon. Warmest regards.
5 out of 5
by A verified traveler from San Jose, CA

Great hotel near the airport.

Posted Sep 9, 2016
Pros: This place is so convenient. The staff is friendly and welcoming. The rooms are clean, quiet and comfortable. Wi-Fi was great. Free breakfast too!
Cons: I can't think of anything. This hotel is a great value.
Location: The hotel is just minutes from the airport. There are two restaurants right across from the hotel.
I stayed here on the first and last night of my vacation. I arrived late on my first night, and it was great to get off the plane and get directly onto the free shuttle at the airport. I was tired from a full day of traveling, and it was totally effortless. Check-in was a breeze. All I wanted to do was get my room and get some sleep, and the staff totally understood this. In the morning, I realized I had made a mistake with my transportation to La Fortuna. The staff at the front desk made a phone call and help me straighten everything out. They were great. I also stayed the last night of my vacation. Again, everything was comfortable and easy. I highly recommend this hotel.
Comment from Hotel Management
Sep 16, 2016 by Hotel Staff, Hotel Management
Dear Anna, thank you so much for shharing your very thorough comments about your stay in our hotel. We are very happy and proud that you liked our hotel so much, finding it very comfortable, with excellent services, friendly and attentive staff and with a very convenient location. It makes us really proud that you did not find anything bad about the hotel and everything it offers and provides. Thank you for choosing us. Warmest regards.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2016 on Hotels