Ratings based on 1,184 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport

Posted Jul 11, 2017
Hotel is nice but the continental breakfast could use some help.
Comment from Hotel Management
Jul 14, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thanks for sharing your comments about your stay with us. We are very glad that you liked staying in our hotel and that you found our location (we are less than a mile away from the airport) so convenient since nothing makes us happier than our guests' total comfort and satisfaction. We are very sorry that our complimentary breakfast was not up to your expectations so please accept our apologies; we assure you that we try to make it as assorted as possible, incorporatiing typical and regional dishes with more traditional breakfast staples. We always include different types of breads, pastries, cereals, cheeses and fruit preserves, fresh fruit (both tropical and seasonal), fruit juices, teas and Costa Rican coffees, to be able to satisfy all our guests' diverse palates and tastes. It has been a pleasure being at ypour service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
by A verified traveler

Posted Jul 10, 2017
Pros: Nice staff.
Cons: Overpriced!
Toilet did not operate properly, needed attention.
Comment from Hotel Management
Jul 12, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you so much for sharing your comments about your stay in our hotel. Our utmost desire is and will always be our guests' total comfort and satisfaction so we do everything we can to ensure that they have a very pleasant hotel experience. We are very sorry about the inconvenience you had with the bathroom, please accept our most sincere apologies for it. We hope that you were able to let our front desk staff know about it so that they could immediately send the hotel's plumber to fix it because as we mentioned before, we are all completely committed to our guests' comfort and satisfaction. It was a pleasure having you as a guest. Thank you for staying with us, the entire team will be looking forward to your next visit. Best regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from g

Nice!!!

Posted Jul 9, 2017
It is close to the airport! Easy acesss Denny's has great food! And good shopping right there
Comment from Hotel Management
Jul 12, 2017 by Guest Relations Manager, Hotel Management
Dear joey, thank you so much for sharing your fantastic comments regarding your stay with us. We are delighted that you had such a nice stay, finding our accommodations so comfortable and our location so convenient (we are less than a mile away from the airport and right across our parking lot from several car rentals, a couple of restaurants and a casino; also, we are only 5 minutes away from a big grocery store and from a huge mall). Nothing makes us happier than seeing our guests totally satisfied because it is very rewarding seeing their big smiles and radiant faces wanting to return. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york, new york.

Easy and convenient

Posted Jul 6, 2017
Easy, clean and comfortable with frequent shuttle service so you don't get ripped off by taxis. Close to airport means some jet noise, but for convenience it's hard to beat.
Comment from Hotel Management
Jul 7, 2017 by Guest Relations Manager, Hotel Management
Dear travis, thanks for posting your great commments about your stay. Nothing beats seeing our guests totally comfortable and satisfied so we are delighted that you had such a pleasant and comfortable stay. Our proximity to the airport (we are less than a mile away) is a big plus because our free 24 hour shuttle to and from the airport gets from one place to the other in only about 5 minutes, making it possible for our guests (both, coming in from flights or departing) to have much more time to rest and sleep. We are sorry about the noise of the airplanes and we are a little flabbergasted about it because the hotel was built with sound insulating materials to ensure that our guests will always have all the rest and sleep they need. Please accept our most sincere apologies for it. It was a pleasure being at your service. Thank you for choosing us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2017
Wonderful, clean and comfortable hotel with lovely helpful staff!
Comment from Hotel Management
Jun 9, 2017 by Hotel Staff, Hotel Management
Dear Guest, thank you so much for sharing your amazing comments about our hotel. Nothing is more important and makes us happier than seeing our guests totally comfortable and satisfied so we are thrilled that you had such a wonderful stay, finding everything the hotel offers and provide nothing less than excellent. Our awesome staff are always going above and beyond, complying with our guests' requests and needs and making them feel more than welcome and right at home. It was a pleasure having you as a guest. Thank you for choosing us, we hope to see you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Tahoe, Nevada

Over night stay before flight home.

Posted Jun 7, 2017
Pros: Friendly staff. Clean, comfortable rooms. Very close to the airport.
Cons: Unlike the hotel next door, there is no sale of alcohol. A little Imperial would have been nice.
Location: Very close to the airport. There is a casino almost attached to the hotel (Did not try it). Denny's a short covered walk from the front door.
Nice way to leave Costa Rica. Lovely hotel very close to the airport. Hot breakfast with a "to go" bag for those who need to catch a flight before the 0600 start time for breakfast. Free shuttle to the airport with a Denny's a 100 feet from the front door. Staying here will become a habit as we ready ourselves to return to the States.
Comment from Hotel Management
Jun 9, 2017 by Hotel Staff, Hotel Management
Dear Wes, thanks for sharing such nice comments regarding your stay with us. We are totaly elated that your stay was so great and that you liked our hotel so much. By providing our guests with very comfortable accommodations, excellent services (such as our delicious complimentary breakfast and our free 24 hour shuttle transportation to and from the airport among many others), having a friendly and attentive staff and by having such a convenient location (we are less than a mile away from the airport and right across our parking lot from several car rentals, a couple of restaurants and a casino) we ensure that they will have everything they might need and that they will definitely feel right at home. We would also like to welcome you to our extended global family since we are definitely going to see you again. It has been a pleasure being at your service. Thank you for choosing us. The entire team will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 28, 2017
Nice for short stays. Close to main avenues, airport and locations.
Comment from Hotel Management
May 31, 2017 by Hotel Staff, Hotel Management
Dear Guest, thank you for such fantastic comments regarding your stay with us. We are delighted that you liked our hotel so much and that you had such a pleasant stay because nothing makes us happier than our guests' total comfort and satisfaction. We are also glad that you found our location so convenient since we are less than a mile away from the airport, right across our parking lot from several car rentals, a couple of restaurants and a casino and we are also just about 5 minutes away from a mall and from a grocery's store. It has been a pleasure having you as a guest. Thank you for choosing us, we hope to see you back with us soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017
The only drawback was the failure to give me wake up call
Comment from Hotel Management
May 25, 2017 by Hotel Staff, Hotel Management
Dear Guest, thank you so much for sharing your comments regarding your stay with us. Our hotel and all its staff are totally committed to our guests' complete comfort, satisfaction and well being by providing them with everything they might need everytime they ask. We are very sorry about the inconvenience you experienced for not getting your wake up call so please accept our most sincere apologies for our mistake. On the other hand, we are very pleased that everything else was up to your expectations if not more. Once again, we apologize for not making the wake up call. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay for a night between

Posted May 8, 2017
Very friendly staff. There are a few restaurants to choose from nearby, the hotel has everything you should need to get to and from the airport including a 24 hour shuttle
Comment from Hotel Management
May 10, 2017 by Hotel Staff, Hotel Management
Dear Guest, thank you so much for sharing your great comments about your stay. We are delighted that it was so comfortable, relaxing and pleasant because nothing makes us happier than seeing our guests completely satisfied. Our very prompt and free 24 hour shuttle transportation to and from the airport and our very convenient location ( we are less than a mile away from the airport) ensures that our guests, either coming in from a flight or before departing back home, get more time to rest and sleep than if they were staying further away. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Easy access to the airport if you use the shuttle

Posted May 7, 2017
Pros: The staff was friendly. Comfortable bed. Good breakfast.
Cons: The carpets in the room appeared clean, but my white socks disagreed.
Location: Easy access to 3 restaurants in basically the same parking lot and also a casino. Easy access to the airport and to San Jose by bus.
This was a nice place to stay. The staff was very helpful and friendly. The free breakfast was pretty good and there was always delicious fresh cut fruit. The airport shuttle was free and came often. You could even take the airport shuttle to the airport to catch a bus to San Jose, which is what I did once.
Comment from Hotel Management
May 10, 2017 by Hotel Staff, Hotel Management
Dear Jessica, thank you so much for sharing your nice comments regarding your stay in our hotel. It is very important for us to ensure that our guests have a very comfortable and satisfying hotel experience so we strive to provide them with the best accommodations and services (like our free 24 hour shuttle transportation to and from the airport and our delcious and assorted complimentary breakfast among many others). We feel very happy that you liked our services so much, that you found our accommodations so comfortavble and our staff so helpful and friendly because we really want to make our guests feel more than welcome and right at home. Last but not least, we are very glad that you found our location so convenient, not only due to our proximity to the airport and bus stops but also that we are just across our parking lot from several restaurants. It has been a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.