Ratings based on 1,051 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Spokane, Wa

Our last hotel of our trip and it was perfect

Posted Sep 25, 2016
Perfect finish to a wonderful trip. The hotel staff were great. Room was very clean, updated and typical U.S. Standards, except for the surprise of tamales with breakfast.
5 out of 5
by A verified traveler from Sao Paulo, Brazil.

Conveniently located

Posted Sep 12, 2016
Perfect if you need to be close to the airport or to some companies in the area. Hotel has the friendliest staff. Shutles run sharply on time and offer convenient transportation to airport, shopping mall and some companies.
Comment from Hotel Management
Sep 21, 2016 by Hotel Staff, Hotel Management
Dear Roberto, thank you for sharing your very nice comments. We are delighted to learn that we were just the perfect hotel for you. It was a pleasure being at your service. We hope to see you back again soon. Warmest regards.
5 out of 5
by A verified traveler from San Jose, CA

Great hotel near the airport.

Posted Sep 9, 2016
Pros: This place is so convenient. The staff is friendly and welcoming. The rooms are clean, quiet and comfortable. Wi-Fi was great. Free breakfast too!
Cons: I can't think of anything. This hotel is a great value.
Location: The hotel is just minutes from the airport. There are two restaurants right across from the hotel.
I stayed here on the first and last night of my vacation. I arrived late on my first night, and it was great to get off the plane and get directly onto the free shuttle at the airport. I was tired from a full day of traveling, and it was totally effortless. Check-in was a breeze. All I wanted to do was get my room and get some sleep, and the staff totally understood this. In the morning, I realized I had made a mistake with my transportation to La Fortuna. The staff at the front desk made a phone call and help me straighten everything out. They were great. I also stayed the last night of my vacation. Again, everything was comfortable and easy. I highly recommend this hotel.
Comment from Hotel Management
Sep 16, 2016 by Hotel Staff, Hotel Management
Dear Anna, thank you so much for shharing your very thorough comments about your stay in our hotel. We are very happy and proud that you liked our hotel so much, finding it very comfortable, with excellent services, friendly and attentive staff and with a very convenient location. It makes us really proud that you did not find anything bad about the hotel and everything it offers and provides. Thank you for choosing us. Warmest regards.
4 out of 5
by A verified traveler from Deutschland

Hotel für die erste/letzte Übernachtung

Posted Sep 3, 2016
Pros: Nähe zum Flughafen, Transportservice, Freundlichkeit Personal.
Cons: Unbedingt Frühstück mit richtigen Tellern, Tassen und ohne Plastikbesteck. Der zusätzliche Aufwand wäre überschaubar bei besseren Bewertungen.
Location: Nur wenige Minuten zum Flughafen.
Hotel liegt in unmittelbarer Nähe des Flughafens und hat kostenlosen Flughafentransportservice. Personal ist sehr nett und hilfsbereit. Etwas kleine Zimmer. Hatte dort jedoch meine beste Matratze Costa Ricas und man schläft dank Schallschutzfenster ruhig. Der Pool ist sehr sauber. Was überhaupt nicht geht, gerade in dieser Preiskategorie: Frühstück mit Pappbechern und Papptellern. Kleines Frühstücksbuffet, auf Nachfrage: auch Frühstückseier ohne Tomatensauce und Pancakes für die Kids. Essensmöglichkeit in unmittelbarer Nähe: geht so - jedoch nur für Liebhaber sehr fraglicher Fastfoodgerichte die nicht in einem Preis-/Leistungsverhältnis stehen.
4 out of 5
by A verified traveler

Overprice.

Posted Sep 1, 2016
Pros: Comfort bed.
Cons: Clean carpets.
Location: Close to airport but nightmare if you want to go to San Jose.
Room was small, bed was nice but pillows were lumpy. Carpet had pet odor smell. Close to airport. Good staff service. Decent breakfast.
Comment from Hotel Management
Sep 16, 2016 by Hotel Staff, Hotel Management
Dear Guest, thank you for posting your comments about your stay with us. It makes us very happy that you found our accommodations so comfortable, our staff so helful and attentive and our services so good, especially our delicious complimentary breakfast because we really thrive on our guests' comfort, satisfaction and well being. We are very sorry that you found the pillows lumpy and that the carpet of your room smelled bad; please accept our most sincere apologies for those inconveniences. It was a pleasure having you here with us. Warmest regards.
5 out of 5
by A verified traveler from Boston, MA USA

Comfortable, clean and convenient

Posted Aug 14, 2016
Stayed two nights due to flights in and out of San Jose. Staff were friendly and helpful. Room was very clean and comfortable. Breakfast was included and they even had to go bags for those of us leaving before 6am for flights.
Comment from Hotel Management
Aug 24, 2016 by Hotel Staff, Hotel Management
Dear Carol, thanks for sharing your fantastic comments. We are delighted to learn how much you liked staying in our hotel, finding our accommodations very clean and comfortable, our services so good, our very attentive staff and our convenient and practical location. Knowing that you had such a satisfying and comfortable stay is just great since it means that we really did accomplish our goal. Thank you for staying with us. Warmest regards.
4 out of 5
by A verified traveler from New Jersey

Location is very convenient

Posted Aug 10, 2016
Pros: I like the location
Cons: Customer service in general
I had a good experience stayed in this hotel but I am surprised that some staff didn't care about hospitality.
Comment from Hotel Management
Aug 19, 2016 by Hotel Staff, Hotel Management
Dear Marta, thank you for sharing your comments about our hotel. There is really nothing more important for us here at the hotel, than seeing all our guests totally comfortable and satisfied with everything our hotel offers and provides. Also, we have a big perk which is our very convenient location since we are less than a mile away from the airport which lets our guests either coming in from flights or before departing, to have much more time to rest and sleep since it only takes our free shuttle service about 5 minutes to take them from the hotel to the airport and vice versa. We are very sorry to learn that some of our staff members were not welcoming enough, please accept our most sincere apologies for it. We are very contrite about that because it goes against everything our hotel and its "Brand" stands for and considers valuable, we are going to make sure that this behaviour will not happen again because there is nothing better than seeing all our guests happy and satisfied during their entire stay. It was a pleasure being at your service. Thank yo for staying with us. Warmest regards.
4 out of 5
by A verified traveler from Paris

parfait pour une nuit de transit avant un vol

Posted Jul 28, 2016
parfait pour une nuit de transit avant un vol retour
Comment from Hotel Management
by Hotel Staff, Hotel Management
Cher Eric, je vous remercie de partager vos très bons commentaires. Nous sommes très heureux que votre séjour a été une expérience agréable et que vous avez trouvé notre hôtel tout simplement parfait puisque nous fournissons des logements très confortables, d'excellents services et nous sommes seulement environ 1 K.M. depuis l'aéroport. Ce fut un plaisir de vous avoir ici. À bientôt.
5 out of 5
by A verified traveler

Hotel muy bien ubicado

Posted Jul 28, 2016
Tuve una queja de mi cama e inmediatamente fue solventada por la gerente, quede muy satisfecho
Comment from Hotel Management
by Hotel Staff, Hotel Management
Estimado Huésped, muchas gracias por hacernos llegar sus excelentes comentarios sobre su estadía con nosotros. Le ofrecemos nuestra mas sincera disculpa por el inconveniente que tuvo con la cama de la habitación que le fue asignada, siempre tratamos de resolver el problema lo mas rápido posible ya que nos preocupamos por poder brindarles siempre la mayor comodidad y satisfacción. Muchas gracias por su visita y esperamos verlo nuevamente muy pronto.
5 out of 5
by A verified traveler from AZ

Great place to stay close to the airport

Posted Jul 3, 2016
Stayed at the hotel one night before our flight and it was an overall pleasant experience. The location is very convenient if you need to stay close to the airport. The hotel has airport shuttle service running continuously early in the morning. The room was comfy, spacious and clean. There is a Denny's and other couple places in front of the hotel to get some food, otherwise you need to go to the nearby town for more options and variety. The breakfast buffet had the options you would expect and was sufficient. Keep in mind that the hotel is really close to the airport so you will hear and feel the flights landing and taking off ... this wasn't a problem for us though.
Comment from Hotel Management
Jul 12, 2016 by Hotel Staff, Hotel Management
Dear Renato, thank you so much for sharing such a thorough review about your stay. We are ecstatic that you left feeling so happy and satisfied, finding our hotel very comfortable, convenient (we are less than a mile away from the airport and just across our parking lot from several car rentals, a couple of restaurants and a casino) and with excellent services such as our delicious complimentary breakfast and our free 24 hour shuttle transportation to and from the airport among many others. Since our hotel was built so close to the airport and to ensure that our guests would always get all the sleep and rest they expect and deserve, special sound insulating materials were used, so even though we are only across the street from the airport's landing strip, we can guarantee that our guests are going to have avery restful and pleasant stay. It was a pleasure being at your service. We hope to see you back again in the near future. Warmest regards.