Ratings based on 477 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from DC

It was nice

Posted Dec 11, 2017
The room had a funny odor but overall nice. They put us next to the back exit on the 4th floor which had a balcony you didn't have access to. There was a dead bird and random broken items on the balcony so the view was horrible but the room itself was ok. Shower was nice but sprays all over the place. The floor kept getting soaked but it was manageable. I would stay again but I would aim for a room higher up.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great hotel in central location

Posted Oct 30, 2017
Pros: Good location, clean rooms, friendly staff, nice amenities
Location: 2 blocks from Avenida Central, close to El Sotano venue.
Great hotel with friendly staff, good location just 2 blocks from Avenida Central. Clean room and comfortable space, we will definitely stay here again!
Comment from Hotel Management
Oct 30, 2017 by katherine , Hotel Management
Know that your stay with was a great experience is an inspiration which make us to improve and deliver to all our guest the best service possible . It is satisfying to know that all your preferences were heed and that our staff gave response to all of all needs , making your lodging a pleasant stay Once again thank you for your comments, and we hope to have you as one of our guest in nearest future Sincerely Katherine May Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Great experience with a great view

Posted Oct 29, 2017
Pros: The staff, the food, the room.
Cons: I found the breakfast buffet although it was good I would like to have seen a bit more traditional items (only had bacon twice).
Location: The location is ok. sadly once you walk about 10/15mins it gets pretty sketchy. After a day you have pretty much seen all you can by foot.
It was a pleasant stay. The Hotel staff were great all friendly and helpful. Had a wonderful view of the mountains. The guy who works the grey lines tours booth was awesome very helpful and knowledgeable.
Comment from Hotel Management
Oct 30, 2017 by katherine , Hotel Management
Reading your comment , make us to feel proud of all the work our staff have done to fulfill all your expectations, and more than than that they took care of all your needs and preference making your stay a wonderful experience . Thank you for sharing with us your comment , we will be more than happy if you in your next visit to San Jose , choose our hotel as your lodging preference Thank you Katherine May Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in the downtown with a pool

Posted Oct 24, 2017
Enjoyed our stay; the staff is very accommodating; the breakfast is quite good; the pool is being refurbished and needs it; the restaurants are very enjoyable and varied. I would definitely stay here again.
Comment from Hotel Management
Oct 25, 2017 by katherine , Hotel Management
We appreciate you taking the time to share your feedback regarding your stay with us. Know that your stay with was a nice experience is an inspiration which make us to improve and deliver to all our guest the best service that we can . Once again thank you for your comments, hope to have you as one of our guest in nearest future Sincerely Katherine May Front Desk Manager
1 out of 5
by A verified traveler from miami

Not a good hotel

Posted Oct 10, 2017
Hotel is in a great location but is very old, carpet is old and dirty, needs remodeling , staff is great but overall it's just old and dirty hotel.
Comment from Hotel Management
Oct 10, 2017 by katherine , Hotel Management
Thank you very much for your review it is very important for us know about you perception and opinions about the quality of our Service We hope that we will be part of you lodging choice during your next visit to Costa Rica it will be a pleasure to host you again Regards Katherine May Front Desk Manager
4 out of 5
by A verified traveler

Nice location and services

Posted Oct 9, 2017
Pros: The hotel is very clean and confortable
Cons: Breakfast, is a little bit simple
The hotel has a nice location, I could go to the theater and the down town just walking. Hotel Staff are very friendly, I got my cart in the hotel after my checkout because I had an event in the same hotel and I did not have issues parking.
Comment from Hotel Management
Oct 10, 2017 by katherine , Hotel Management
It is satisfying for us to know that your experience in our Hotel was pleasant and that all your expectations were fulfilled . We thank you for letting us know about you opinion , We will share your comments and your observations with all our staff , so they can take notes for the daily improvements Hope in the future you can give us the opportunity to have you again as one of our clients. Regards Katherine May Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2017
had a wonderful time everybody very helpful great brekfast buffet thank you again
Comment from Hotel Management
Oct 9, 2017 by katherine , Hotel Management
Know that your stay with was a great experience is an inspiration which make us to improve and deliver to all our guest the best service possible . It is satisfying to know that all your preferences were heed and that our staff gave response to all of all needs , making your lodging a pleasant stay Once again thank you for your comments, and we hope to have you as one of our guest in nearest future Katherine May Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Great and Safe Location

Posted Sep 22, 2017
Spent two nights in downtown San Jose, the Holiday Inn was a perfect location for exploring the city centre. Staff were friendly, offered us a room on a higher floor for the views. Air conditioning was comfortable. Parking was safe and secure. Complementary breakfast we amazing- fresh fruit and freshly made omelettes. Short distance from the main market street / promenade.
Comment from Hotel Management
Sep 25, 2017 by Katherine May , Hotel Management
For us all your comments and opinions are very important , those are essential for our improvement and to make our guest stay as wonderful as we could That is why , we are pleased to know that you had an exceptional time in Holiday Inn Aurola , we hope that in the nearest future we will be part of your lodging option , we will be more than happy to assist you Katherine May Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Very clean , staff always friendly. Great view.
Comment from Hotel Management
Sep 16, 2017 by Katherine May , Hotel Management
It is satisfying for us that you had a wonderful experience in our Hotel and that all your expectations were reached . We will share your comments with all our staff Hope in the future you can give us the opportunity to host you again in the nearest future Sincerely Katherine May Front Desk Manager
5 out of 5
by Tommy

After I checked in I had an unexpected knock

Posted Sep 5, 2017 on Hotels
After I checked in I had an unexpected knock at the door. I open the door and the guy addresses me by my first name. I say, "Yes?" and he said, "Happy birthday." When checking in the desk clerk saw my date of birth and sent me a piece of cake and a happy birthday wish. It made my trip.
Comment from Hotel Management
Sep 7, 2017
We are happy to know that you had a wonderful stay we will share this review with all our staff so they can motive themselves in order to bring out en excellence service to all our clients We hope to have you again with us we will be happy to serve you and host you Sincerely Katherine May Front Desk Manager