Ratings based on 192 Verified Reviews

4.5 out of 5
89% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from alberta canada

Posted May 4, 2017
Arrived late from a long international flight, staff was rude and not helpful on arrival with check in.
4 out of 5
Recommended
for Everyone
by A verified traveler from buenos aires

Aires conditioned.

Posted Apr 25, 2017
Impossible to regulate. All the rest excelent. Specially the location
2 out of 5
by A verified traveler

Nice hotel, parking not convenient

Posted Apr 21, 2017
Unfriendly staff, the hotel is not in a convienient location
4 out of 5
by A verified traveler from Vancouver, canada

nice hotel. over priced

Posted Apr 2, 2017
room is nice. location is ok, by the highway and mall
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel close to shops, restaurants and Mall

Posted Mar 12, 2017
Pros: Everything.
Cons: Nothing
Location: Walking distance to a Huge Mall, also to an outdoor mall on the other side of the hotel with several fine restaurants and kids activities.
Great location, quiet, friendly staff, and convenient hotel driver to drive you to the mall. Wonderful experience with this Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from P

Wonderful. 3rd time I have stayed here.

Posted Mar 1, 2017
Great staff. Close to the hospital. Hotel is beautiful.
Comment from Hotel Management
Mar 30, 2017 by Ma. José Ortega, Hotel Management
Dear Mrs. Cynthia, Thank you so much for choosing us as your everytime you come to escazú !. We appreciate you sharing your experience with us. Your well being and complete satisfaction is our number one priority, we are pleased to know we achieved your service and location expectations Wish you the best, hope to see you again Ma. José Ortega Guest Experience Champion
5 out of 5
by Robert

Great hotel

Posted Feb 20, 2017 on Hotels
Clean hotel, friendly helpful staff and great location.
5 out of 5
by Mark

Posted Jan 8, 2017 on Hotels
Very nice hotel, and very friendly staff--however the parking situation is not very good. You have to go to the second subterranean level parking garage, then up the elevator to the ground floor, walk 100 meters, then catch another elevator to your room :(
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Mr. Mark, Thank you so much for choosing us as your lodging host during your stay in Escazú. We appreciate you sharing your experience with us; Your well being and complete satisfaction is our number one priority. We are sorry about the parking garage. Because of structure, we share parking with the plaza. We hope this did not resume your experience so we can welcome you again. If there is anything we could do for you for your next stay, do not hesitate to contact us. Best regards, María José Ortega Guest Experience Champion
5 out of 5
Recommended
for Everyone
by A verified traveler from Cartago, Costa Rica

Posted Dec 24, 2016
It was a nice stay. Good environment and food. It is close to great restaurants and shopping areas.
Comment from Hotel Management
Jan 6, 2017 by Ma. José Ortega, Hotel Management
Dear Yislén, Thank you so much for choosing us as your lodging host during your stay in Escazú. We appreciate you sharing your experience with us; Your well being and complete satisfaction is our number one priority, we are pleased to know we achieved your service, gastronomic and location expectations. As you mentioned, we are walking distance from Plaza Itskatzu, Multiplaza de Escazú and Avenida Escazú. If you would not like to walk, we have free shuttle service as well available from 10am to 10pm. On February, the plaza were we are located, Plaza Tempo, will be reopened with a lot of food options and recreation areas. We would love to welcome you again in some other time, costarican breakfast we will be waiting for you and your beloveds. Our best wishes, María José Ortega Guest Experience Champion
4 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
20 minutes walk to nearest shopping mall
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Dear Traveler Thank you so much for choosing us as your lodging host during your stay in Escazú. We appreciate you sharing your experience with us; Your well being and complete satisfaction is our number one priority, we are pleased to know we achieved your service, gastronomic and location expectations. As you mentioned, we are walking distance from Plaza Itskatzu, Multiplaza de Escazú and Avenida Escazú. If you would not like to walk, we have free shuttle service as well available from 10am to 10pm. Our best wishes, María José Ortega Guest Experience Champion