Ratings based on 50 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cartago, Costa Rica

Posted Dec 24, 2016
It was a nice stay. Good environment and food. It is close to great restaurants and shopping areas.
Comment from Hotel Management
Jan 6, 2017 by Ma. José Ortega, Hotel Management
Dear Yislén, Thank you so much for choosing us as your lodging host during your stay in Escazú. We appreciate you sharing your experience with us; Your well being and complete satisfaction is our number one priority, we are pleased to know we achieved your service, gastronomic and location expectations. As you mentioned, we are walking distance from Plaza Itskatzu, Multiplaza de Escazú and Avenida Escazú. If you would not like to walk, we have free shuttle service as well available from 10am to 10pm. On February, the plaza were we are located, Plaza Tempo, will be reopened with a lot of food options and recreation areas. We would love to welcome you again in some other time, costarican breakfast we will be waiting for you and your beloveds. Our best wishes, María José Ortega Guest Experience Champion
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2016
Excellent hotel!! Great experience, located near restaurants and shops
Comment from Hotel Management
Dec 8, 2016 by Ma. José Ortega, Hotel Management
Dear Guest, Thank you so much for choosing us as your lodging host during your stay in Escazú. We appreciate you sharing your experience with us. Your well being and complete satisfaction is our number one priority, we are pleased to know we achieved your service and location expectations Wish you the best, hope to see you again, Ma. José Ortega Guest Experience Champion
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel, clean room and excellent staff.

Posted Dec 3, 2016
Staff at this hotel are excellent very friendly,helpful and respectful. The hotel overall is clean, beds are comfy. I would most definitely stay again. Hotel has shuttle service to three nearby malls, but area is safe enough that you could walk.
Comment from Hotel Management
Dec 8, 2016 by Ma. José Ortega, Hotel Management
Dear Mrs Cristina, Thank you so much for choosing us as your lodging host during your stay in Escazú. We appreciate you sharing your experience with us. Your well being and complete satisfaction is our number one priority, we are pleased to know we achieved your service, cleanless, rooms and location expectations Wish you the best, hope to see you again Ma. José Ortega Guest Experience Champion
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice

Posted Nov 24, 2016
Very goood. Nice. Clean. Great service. Breakfast just ok.
Comment from Hotel Management
Nov 29, 2016 by Ma. José Ortega, Hotel Management
Dear Mr. Martin Thank you so much for choosing us as your lodging host during your stay in Escazú. We appreciate you sharing your experience with us. Your well being and complete satisfaction is our number one priority. It is placed to know we achieved your expectations. Wish you the best, Ma. José Ortega Guest Experience Champion
4 out of 5
Recommended
for Everyone
by A verified traveler from Fairbanks, Ak

Good location for convince to San Jose

Posted Jun 13, 2016
Pros: Central location for business we needed to complete in San Jose
Cons: I am a smoker and the less than conveient accommodations outside are lacking. For instance, standing in the rain...
Location: Shopping, eating and convenience for your trip. P.F. Changs was great!
Front staff (Maria) was SO nice and helpful to us. Really felt welcomed as a guest and that she welcomed us to stay with them.
Comment from Hotel Management
Jun 28, 2016 by Ma. José Ortega, Hotel Management
Dear Ms Suzie, Thank you for your comments ! It is gratifying to know that we have fulfill your trip expectations. Regarding smoking place, we would never like you to either, hold your need or get wet. When it is raining you may smoke were the roof is. PF Changs is very good, we agree :) We have a free shuttle going and back. If you would like to walk, it is 7minutes away. We would love to host you one more time and as many you like. If you ever come back to San José Costa Rica, our doors are wide open for you and your beloveds. Best regards, Guest Experience Champion
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Superlative service

Posted Jun 2, 2016
I wanted to watch a basketball game that wasn't televised. Maria José really went out of her way to help me find the game on the Internet. Hotel is close to lots of restaurants. Also lots of transportation options.
Comment from Hotel Management
Jun 28, 2016 by Ma. José Ortega, Hotel Management
Dear Mr. Steve, Thank you for taking time of yours to review and to feedback your stay at Holiday Inn Escazú. We love that you enjoyed your stay and that you could also watch the game :) It was hard to find it but we could do it after 3o minutes. If you ever come back to San José Costa Rica, our doors are wide open for you and your beloveds. Best regards, Guest Experience Champion
4 out of 5
by A verified traveler from Costa Rica

nice hotel in a good area

Posted May 2, 2016
Was a good stay a real 3 1/2 star in a good location
Comment from Hotel Management
May 4, 2016 by maria.ortega@agrisal.com, Hotel Management
Dear P, Thank you for choosing our hotel for your lodging stay in San José. We are glad we could meet your expectations. If you ever come back to Costa Rica, our doors are wide open for you and your beloveds. See you soon, Best regards, Ma. José Ortega Guest experience champion
3 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colorado

Hotel in nice, safe area BUT...

Posted Jan 14, 2016
My husband and I stayed here for the last few nights of our honeymoon so we would be able to explore the city and be closer to activities like coffee tours and volcanos. The hotel was nice, it was clean and the front desk staff were kind. It is in a business district so there are a lot of business men and women at the hotel and in the plaza. The plaza the hotel is located in has many restaurants which was convenient and its within walking distance of a huge mall where we caught a movie one night. I don't have any complaints about the hotel itself but our last night there was not great. A restaurant across the plaza turned into some kind of night club (it was Friday night) and the music was so loud we could hear it in our room and could not get any sleep until it finally turned off at 2am. It was our last night in Costa Rica and our flight left early in the morning so it was REALLY frustrating that we weren't able to get any rest.
Comment from Hotel Management
Jan 20, 2016 by Eduardo V., Hotel Management
Dears Honeymooners First of all thank you for the time that you took writing this survey, We are more than happy to know that you enjoyed your stay with us. We want to apologize for the noise on your last night, we are going to take care of these issue to avoid it on the future. We hope to host again in the future. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Managua

Nice hotel near medical installations and shopping

Posted Nov 24, 2015
Pros: Very close to medical installations I needed to visit. Also, on free time you could walk to a very large shopping mall.
Very nice welcome from the personal at front desk. Made all accommodations I needed with no charge.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 13, 2015
Good staff clean room. Next to Hospital CIMA. Food is worth skipping. Eat somewhere else.
Comment from Hotel Management
Aug 15, 2015 by Melissa A., Hotel Management
Dear Traveler, We would like to thank you for your comments and we apologize for your experience with the food. We hope to have the opportunity to host you again and change your mind. Kind Regards, Melissa A.