Breakfast, lunch, dinner served; international cuisine

Reviews of Luxhigh Hotel San José

3.5 out of 5
Luxhigh Hotel San José
1st Ave & 9th St, One block southeast of Parque Moraz, San José

Reviews

6.2
Rating 10 - Excellent. 7 out of 21 reviews" "
Rating 8 - Good. 2 out of 21 reviews" "
Rating 6 - Okay. 3 out of 21 reviews" "
Rating 4 - Poor. 4 out of 21 reviews" "
Rating 2 - Terrible. 5 out of 21 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Randall C. on Apr 22, 2024
Dear Gary:Thanks a lot, your review is very significant for us, hope to see you back soon!

10/10 Excellent

JT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff fun place to hang out.
Stayed 5 nights in Mar 2024
Response from Randall C. on Mar 10, 2024
Dear John;It was a real pleasure, thank you for your support and hope to see you back soon!

2/10 Terrible

Alexey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Randall C. on Mar 8, 2024
Dear Alexey:We apologize for not being able to satisfy your expectations; unfortunately, you didnt say anything about it before you left. It will be very helpful for us to have more details so we can improve your next stay.

4/10 Poor

Brandon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Randall C. on Feb 15, 2024
Dear Brandon:Thank you very much to take the time to qualify your stay at the hotel, as you may realized were going through several changes and into a new direction , thats why is so important for us to have as many opinions as possible in order to make things right and give the people who chose to stay with us the best and quiet stay due to our convenient location in town.Kind regards!

10/10 Excellent

JOHN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Located within walking distance to anything from food, shopping, parks, history, architecture, etc.
Stayed 1 night in Feb 2024
Response from Randall C. on Feb 12, 2024
Dear John;Thank you very much for your kindness and to choose our hotel for you stay in town, were looking forward to see you back in the future.Best wishes!

4/10 Poor

John

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are dirty and dark (lighting is terrible) bathroom is substandard, water leaks from the shower on to the floors, I had to put towels just outside the shower to soak up the water. Sink doesn’t drain properly, toilet doesn’t flush properly (had to constantly mess with it to stop the water from running. Aside from cleaning women rest of the staff are rude and unhelpful. The advertised casino is nonexistent. Luckily they had another casino within walking distance.
Stayed 3 nights in Feb 2024
Response from Randall C. on Feb 12, 2024
Dear John:Thank you very much for taking the time to review and add your comments concerning your stay, were very sorry that you had such bad experience, indeed this is an old classic building, however our rooms are clean and have properly maintenance, of course that doesnt guarantee a last minute failure as the one that you express your inconformity anyhow it was a shame that you did not request to be switch to a more convenient location, our staff is always in the best disposition to take care of our guest and to try to make their stay as pleasant as possible, About the casino, thats completely right we do not have it inside the hotel at the moment, hopefully it will change soon and aldo request the correctio in the advetisement, thank you fo mentioned it by the way. Well do our best so you depart with a better concept on your next visit!Kind regards!

2/10 Terrible

fethi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like it at all
Stayed 1 night in Jan 2024
Response from Randall C. on Feb 2, 2024
Dear Fethi:We are very sorry that you did not have what have expected, as far as we know you were please with the room, Luxhigh hotel is not an adult oriented but a family, cultural business place.

10/10 Excellent

Fei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have enjoy hot water to take shower, only warm water and small streams. But everything else is just perfect. Nice room and size, no bad smells , the bed is very comfortable, however the property is just in the middle of the downtown, and a bit old. Good for sleeping, their restaurant is very nice and clean. Stuffs are really friendly!
Stayed 1 night in Jan 2024
Response from Randall C. on Jan 29, 2024
Dear Fei:Thanks a lot for youy kind review, for the Luxhigh hotel staff was a real pleasure to make you feel welcome and give you the attention that you deserved as a very valuable guest, hope to see you back in a near future!Best regards!

2/10 Terrible

W CHARLES

Stayed 1 night in Jan 2024
Response from Randall C. on Jan 24, 2024
Dear Charles:Thank you very much to review your 1 night stayed at the hotel, we really sorry that you didnt have a good time, we encourage our guest to let us know what was wrong so we can take care and make a pleasant experience and also to improve, as you may know the hotel is going to a different direction and innovations that youll find out soon!Best regards!

4/10 Poor

John

Disliked: Amenities
There is no casino as per advertised,
Stayed 4 nights in Jan 2024
Response from Isabel A on Jan 23, 2024
Dear John:Greetings from the hotel staff, While it is true that the casino is a necessity especially because clients were used to finding this entertainment center in the hotel, believe me it is out of our hands not to be able to count on it at this time, which is why we ask A little patience for our visitors, as the goal is to have it up and running soon. For us your experience is the most important thing. Thank you for your visit and understanding and we hope that you book with us again and can enjoy the hotel as you always have.

2/10 Terrible

Grant

Stayed 2 nights in Jan 2024
Response from Isabel A on Jan 17, 2024
Thanks for your review. All feedback is important to us and we are sorry to hear that you have had such a frustrating experience.From the staff of the hotel we are sorry for what happened.

8/10 Good

Antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Isabel A on Jan 16, 2024
Dear AntonY:You are the reason for our daily work, we are pleased to know that you enjoyed your stay at the hotel, since it is one of our primary objectives. On behalf of the entire staff, thank you thank very for choosing us.

6/10 Okay

Damian

Same staff but the magic is gone for now go to taurmino hotel and casino
Stayed 1 night in Jan 2024
Response from Isabel A on Jan 11, 2024
Thank you for your comment, although it is true the hotel is facing a necessary transformation, changes are a fundamental part of evolution, it makes things renew, improve and adapt. We hope that in the future they will see us like any tourist place with open doors to all audiences, whether they are; family, friends or why not for business.

2/10 Terrible

Joseph

Disliked: Property conditions & facilities
Del rey
No hot water in my room and after a long flight I wanted a shower and it was a cold one. The rooms were nice but they no longer allow women to visit the club in the hotel. The casino is nice. It's 2 doors down. Overall I do not recommend it. The negative out weigh the positive.
Stayed 1 night in Jan 2024
Response from Randall C. on Jan 11, 2024
Dear Joseph:Thank you very much for your comments, were very sorry about the hot water issue, we already took care on of it, women are allowed if they came in company of a guest otherwise theyre are not allowed as it used to be, the hotel is going through a new perspective, we dont have a casino yet but as you mentioned theres one right next door and many more close by due to our very convenient location, if you meant negative out weigh the positive for not having prostitution were completely disagree, the hotel is in very well shape and were keeping the maintenance and improvements.Best wishes!

10/10 Excellent

Ozzie

Response from Randall C. on Feb 7, 2024
Dear Ozzie:It was a real pleasure to welcome you at the hotel, were very glad to know that you enjoyed the time spended at with us.The hotel is going through several changes, we hope to see you back soon.Best wishes!

4/10 Poor

Alexis

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Seul client dans un hôtel immense, impression d’hôtel fantôme. Désuet, vétuste, les chambres tombent en ruine : sans eau chaude pour ma première chambre, pommeau cassé dans la seconde. Personnel agréable. Pas de remboursement pour avoir écouté le séjour pour dormir ailleurs de mieux. Si vous voulez des filles, Taormina hôtel est le lieu.
Response from Randall C. on Mar 31, 2024
Cher Alexis :Merci beaucoup d'avoir pris quelques minutes pour évaluer votre séjour, nous regrettons de ne pas avoir répondu à vos attentes, nous tenons à préciser que bien que l'hôtel soit un bâtiment patrimonial, il est maintenu en bon état et avec un entretien adéquat, en ce qui concerne l'inconvénient de l'eau. Ce problème a été rapidement résolu en vous offrant une chambre meilleure que celle réservée. L'hôtel ne propose pas d'animations pour adultes, c'est un hôtel familial exécutif. Nous regrettons que ce ne soit pas pour le type de tourisme que vous recherchiez. dans notre pays.

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
I liked the opportunity to meet local ladies. Since the change of policy the ladies are no longer there. Business has decreased and employees are leaving. No girls means no men means no money spent means no jobs. Too bad. The taormina is now preferable
Stayed 7 nights in Jan 2024
Response from Isabel A on Jan 14, 2024
I agree with you and all the points mentioned are what the hotel used to be , but , it is a law of life to change, power is the ability to renew things, to adapt, to make any important change, you must first jump to the empy and that is why the hotel today is betting on new markets and not focusing on the same old thing.