Old-fashioned and outdated hotel
Posted Aug 19, 2016 on CheapTickets
Booked 2 nights for a week-end. After reading the good reviews we were absolutely disappointed upon arrival. Check-in took more than 20 minutes as receptionist couldn't find the reservation. The rooms have no numbers, but names, so the staff has no idea where they are located - he sent us upstairs, while the key gave from downstairs room. We had to walk upstairs to check all doors, and believe me it's not fun. When we return with the bags and claim, he still haven't moved from his desk to apologies or to show the room!
The first room we were given looked like a student hostel, very unwelcoming, metal beds. We asked to see an alternative and after 5 minutes of arguing finally got a decent room upstairs. Decent is the most modest evaluation I can give, cause, at least, it was clean. Still the facilities is like 1 star - they don't have even a garbage bin except for the small one in the bathroom for toilet paper. Sleeping is difficult cause the walls a thin and you hear your neighbors, the kitchen from downstairs, steps from corridor.
No AC+small windows means no chance to get a bit of fresh air. And the room was stiff, it is an old building! Wi-fi was horrible, it was falling off several times a day and despite our claims, the staff didn't do anything about it - in San Jose, internet is quite fast and reliable everywhere - we haven't had a problem, except for this hotel.