Management in transition
Posted Jun 14, 2016
It was a very interesting experience. The day after my arrival, the management of the hotel changed. Staff was incredibly excited about it. It seems the previous administration treated staff very poorly and had no customer focus. So, I was witness of a full way of how staff communicates with client. My first morning "nothing is included sir" my second morning "now your breakfast is included,... Would you like some coffee, compliments from the house", and so on. The place is really well located. The area is safe, there is public transportation and the place is clean and cozy. Adolfo and Sergio, staff members, rock. The new owner is lucky to still have them.