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Reviews of Hotel Le Bergerac

3.5 out of 5
Hotel Le Bergerac
Calle 35 Ave. 0-8, Next to Starbucks, Los Yoses, San José, San Jose

Reviews

7.6

Good

Rating 10 - Excellent. 117 out of 344 reviews" "
Rating 8 - Good. 113 out of 344 reviews" "
Rating 6 - Okay. 53 out of 344 reviews" "
Rating 4 - Poor. 33 out of 344 reviews" "
Rating 2 - Terrible. 28 out of 344 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cecilia, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great. Clean. The person at the front desk was so nice and helpful. Made my one night stay great.
Stayed 1 night in Mar 2024

6/10 Okay

Brad, Fort Valley

Disliked: Staff & service, property conditions & facilities
Staff was not pleasant. Not very intelligent, but that's everyone in Costa Rica. The property grounds are in terrible shape. Needs lots of clean up work. Trash everywhere. Overgrown plants or dead plants. Kitchen staff very rude. Typical Costa Rica. Attitude and disrespectful people. 😒
Stayed 1 night in Feb 2024
Response from Bergerac Hotel on Feb 19, 2024
We are sorry that your experience was not what you expected.We are in the process of changes in the hotel, the dry season is being very strong, not only here but also in other countries damaging gardens, drying up rivers and lakes, truly a problem in general.Our staff with years of experience works hard to make our service the best for our clients.We deeply regret your xenophobic comments towards our staff and the country of Costa Rica. We hope your next visit to this wonderful country can be a very good experience for you.

8/10 Good

Brandon

Liked: Cleanliness, staff & service
Value Stay
We booked a room at the last minute and got a very low rate for our room. The staff was very helpful and responsive. The experience felt like it was a place in need of a renovation, but it was serviceable and clean enough. After exploring the city and looking at comparable places to stay for reference, it was worth every penny. It is not the Ritz, but it has the essentials.
Stayed 6 nights in Dec 2023
Response from Bergerac Hotel on Feb 19, 2024
Thank you very much for your comments, the hotel is under constant renovation for the last 2 months where we are constantly changing and improving. We deeply appreciate your visit, we hope to return soon.

8/10 Good

Eileen

Liked: Amenities
Comfortable stay
Stayed 1 night in Dec 2023

2/10 Terrible

Nury

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was bad! It used to be a beautiful place years ago. Not anymore. Landscape is not taking care of. I got mosquito bites. There were spider webs in my room and I saw one🕸️on the shower towels. Service was poor. I tried to get another room and was told the hotel was full which I didn’t believe. It looked empty instead. Their policy won’t accept cancellations so you will loose your money. Staff was ok. Not so welcoming and accommodating. The bathroom smelled bad. Water didn’t drain well in the shower. The toilet had a brown stain. It looked gross and dirty. The wood floors made a creaking noise when you walk around the room. I stayed there for two nights and couldn’t wait to get out of there! Do not stayed at this place and save yourself a terrible experience!
Stayed 2 nights in Nov 2023
Response from Le Bergerac on Nov 20, 2023
Dear Nury We are sorry to read your comment regarding the hotel.We also regret that you were not able to appreciate the changes that have been made to the hotel for 2 months and that we continue to make.During the rainy season, the number of mosquitoes is quite frequent throughout the country, so before entering a room we take the necessary measures possible.It is a shame that Expedia.com's cancellation policies are not to your liking, which is why we always advise booking through the official pages to facilitate any reservation procedure.Due to the high volume of people we had in the hotel and a cut that was made in the neighborhood sector, we had a drop in water pressure in all businesses and houses, which affected not only the hotel but our customers. neighbors.

8/10 Good

cliff

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel setting is unique which I liked but my wife was not satisfied with the housekeeping in detail
Stayed 1 night in Oct 2023
Response from Le Bergerac on Nov 20, 2023
We deeply appreciate your visit, we are working to improve in many areas, we hope to return soon.Pura vida!

10/10 Excellent

Suseth

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent service!!
Stayed 4 nights in Sep 2023
Response from Reception on Oct 2, 2023
Muchas gracias, desde Septiembre 15 estamos trabajando con mejores en la infraestructura y zonas verde mejorando día a día.

4/10 Poor

marlenda

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Cheap hotel, no a/c, dirty...
Stayed 2 nights in Aug 2023
Response from Bergerac Hotel on Sep 10, 2023
Dear client, we truly hope that your visit was pleasant in our very quiet rooms, away from the noise of the city. We offer a/c service in the deluxe category rooms, hopefully next time you can reserve one of them and enjoy a much better experience in our hotel.

6/10 Okay

Juanita

Traveled with family
Disliked: Amenities
Beautiful structure! Convenient location; easy access to business area.
Stayed 2 nights in Aug 2023
Response from Bergerac Hotel on Sep 10, 2023
Dear customer, thank you very much for your comments, we are working to offer you good service and the best experience, we hope to have your visits again. We will be waiting for you.

4/10 Poor

Javier

Disliked: Property conditions & facilities, room comfort
Did not get the room with 2 beds as reserved. No AC. Rooms are old and outdated. Poor lighting in and aro the hotel.
Stayed 1 night in Jul 2023
Response from Bergerac Hotel on Sep 12, 2023
Dear guest, we are sorry that your experience at the hotel was not as expected. We have rooms with A/C service which are of different categories than the one you chose in your reservation. We hope you return soon and that you can enjoy these rooms and our quiet and peaceful hotel.

8/10 Good

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
I like the layout- it’s unique in that the doors to the rooms are not facing each other. There’s some sort of nightclub nearby that was playing loud music until 2 in the morning.
Stayed 2 nights in Jul 2023

2/10 Terrible

Christina

Stayed 7 nights in Jun 2023

6/10 Okay

Christine

Stayed 4 nights in Jun 2023

8/10 Good

Brunella

Stayed 5 nights in Jun 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little way out of downtown San Jose but walkable. Big room and large bathroom although there was a bit of mould on the very high ceiling it was otherwise clean. Traditional breakfast was included. Was very quiet and right next door to a large Starbucks and close to large supermarket
Stayed 2 nights in Apr 2023

8/10 Good

Bill

Stayed 10 nights in Mar 2023

2/10 Terrible

Erica

Stayed 1 night in Apr 2023

2/10 Terrible

Edgar

Stayed 2 nights in Mar 2023

4/10 Poor

Edgar

Disliked: Cleanliness
Better options available...
Well, the location was good...
Stayed 2 nights in Mar 2023

4/10 Poor

Mahdi

Shower not working properly and too much insects in the room and communication very poor
Stayed 7 nights in Mar 2023

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the old-fashioned feel of the hotel and how it integrated plants into the space.
Stayed 1 night in Mar 2023

10/10 Excellent

Lorraine

Stayed 1 night in Dec 2022

6/10 Okay

John

Stayed 1 night in Nov 2022

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It is understaffed, so breakfast is available only in a one-hour window, and they ran out of coffee! Lovely landscaping on a quiet street.
Stayed 2 nights in Nov 2022

6/10 Okay

Mary Ann

Stayed 2 nights in Oct 2022

8/10 Good

SARA

Liked: Cleanliness, staff & service, property conditions & facilities
For a one night cheaper stay in San Jose, it is a nice enough hotel. The location is good, next door to a Starbucks (for the real stuff you have to go to a plantation), there is a grocery store (Auto Mercado), and a few restaurants, all within walking distance.
Stayed 1 night in Jul 2022

6/10 Okay

cinthya

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
it was UNCLEAN
Stayed 1 night in Jul 2022

8/10 Good

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful period boutique hotel
Had a great experience. The room and bathroom were great, and I had a private enclave out the back door. Which was really great. I was able to walk to the museums and downtown stores easily from here. My only negative was that there was accumulated dust on one of the bedside tables, I didn’t mind it, but it would have bugged some people.
Stayed 1 night in Jun 2022

10/10 Excellent

Robert

Stayed 1 night in Jun 2022

10/10 Excellent

robbyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff- lovely hotel
Stayed 1 night in May 2022

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, the green trees around the hotel I liked most. The staff was friendly and helpful, the breakfast was not a big hit.
Stayed 4 nights in Apr 2022
Response from Sam on May 28, 2022
Dear Guest, Thanks for your review. It is important for us. We appreciate your business. We work hard in this pandemics. Sorry for any inconvenience. Bergerac

10/10 Excellent

Michèle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Elia

Stayed 4 nights in Mar 2022

2/10 Terrible

Nicola

Stayed 1 night in Mar 2022
Response from Sam on May 28, 2022
Dear Guest, Thanks for your review. It is important for us. We appreciate your business. We work hard in this pandemics. Sorry for any inconvenience. Bergerac

4/10 Poor

Shannon

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We stayed here 6 or 7 years ago. We loved the location and service at that time. We were disappointed in this stay. The hotel does not appear to have kept up it’s maintenance. Our room was musty and had mold in the bathroom. The staff were not nearly as welcoming or helpful as last time. The breakfast was not as good as last time too. We will be looking for a different place to stay, next time we are in San Jose.
Stayed 1 night in Mar 2022

4/10 Poor

Bruce

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
I believe I reserved one of their best rooms. It was decent. There was a very nice small balcony with a nice view. It had not been cleaned well in quite some time. The free breakfast was very good. Here is the reason that I would never return to this hotel. There is a front gate that is always locked. Guests do not have a key. They rely on a staff member to open and close it. At best you have to wait several minutes for someone to answer a bell and allow you to enter. We were told we had to return by midnight to gain entrance to our room. Midnight curfew like we were in high school. But more importantly there is no obvious second means of egress in case of a fire. If the surly young man who opens and closes the door at night is incapacitated you would be trapped inside the hotel.
Stayed 1 night in Mar 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The hotel is nice, well kept, surrounded by plant life. The hotel, unfortunate for them, had very few guests. They have a nice dining room, but at this time do not serve dinner. The room I chose had a little patio attached to the room. There was very little traffic noise while sitting on the patio. The room was spotless, nice, and comfortable. The only issue was that because they are a small hotel the entrance is locked and the staff has to be handy to open the door. The same with parking, the small lot is gated and the staff needed to open it. This was kind of an issue, as my girlfriend got an emergency call and had to leave around midnight, and it took awhile for the attendant to wake up and come out to open the parking gate. There are several restaurant/bars within walking distance, and the San Pedro mall is about 3/4 mile away. We liked the hotel and will stay there again.
Stayed 1 night in Mar 2022

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Beatriz

Stayed 4 nights in Feb 2022

8/10 Good

Alberto

Stayed 1 night in Feb 2022

6/10 Okay

Ricky

Traveled with partner
Disliked: Amenities
A solid 2 1/2 star. Property could use some maintenance. Room smelled musty, wood floor creaks, AC unit leaks, no window screens so bugs enter when windows are open. No breakfast options…you get scrambled eggs, rice and beans. No Mountain View…all you see is overgrowth from the property.
Stayed 4 nights in Jan 2022
Response from Sam on Jan 31, 2022
Thanks for your review. We are in process of replacing wood floor to ceramic. Because of COVID the process is slow down. Thanks for your staying

6/10 Okay

Thomas

Traveled with family
Nice Location, Friendly Staff First Night Only
The Hotel is in a nice location. The free parking is secure and the grounds of the hotel are very nice. The staff was friendly the first night and next morning the made to order breakfast was very nice. The second night the front desk person was not very helpful. We went out for a drink that night and got back at 11 PM. He was clearly annoyed that he had to let us back onto the property. He was also cold the next morning at breakfast. Although we had new sheets and towels, the bathroom was not thoroughly cleaned.
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not the best, but OK
Hotel was OK, not the best I have stayed at in San José at this price range. Tattooed teenager at reception with an attitude. Passageways and entrances all locked, have to wait for someone to come to let one pass. Room was large, but spartan. Breakfast was so-so
Stayed 1 night in Jan 2022
Response from Sam on Jan 31, 2022
Thanks for your review. We appreciate your business.

10/10 Excellent

Renee A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Sam on Jan 23, 2022
Thanks for your review. We appreciate your business. Your comment is very valuable to us and our clients.

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, very nice and hard working people
Stayed 3 nights in Jan 2022
Response from Sam on Jan 23, 2022
Dear client, Thanks for your review. Your comment is very important to our guests and ourselves. We appreciate your business.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Great place -huge and very secure. Exceptionally clean and very comfortable. Highly recommended.
Stayed 1 night in Jan 2022
Response from Sam on Jan 23, 2022
Dear Steven, Thanks for your honest review. Your review is very important for our clients and ourselves. We appreciate your business.

6/10 Okay

Gillian

Le Bergerac was a good place to stay for us.
Stayed 1 night in Dec 2021
Response from Sam on Jan 23, 2022
Dear Gillian, Thanks for your comment. We appreciate your business. Your comment is very valuable to us.

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service was not great with a couple of additional charges. However, the room was clean, spacious and the bed comfortable.
Stayed 2 nights in Nov 2021
Response from Sam on Jan 23, 2022
Thanks for your comment.