Outdoor pool, pool umbrellas

Reviews of Hotel Puerta del Sol

3 out of 5
Hotel Puerta del Sol
Ciudad Cariari Los Arcos Rotonda N1 N17, Ciudad Cariari, Heredia

Reviews

6.8
Rating 10 - Excellent. 16 out of 71 reviews" "
Rating 8 - Good. 22 out of 71 reviews" "
Rating 6 - Okay. 16 out of 71 reviews" "
Rating 4 - Poor. 11 out of 71 reviews" "
Rating 2 - Terrible. 6 out of 71 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Angel M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is close to the airport, pretty clean, and friendly staff.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
better than expected, clean, quiet, great breakfast and price was the best in the area
Stayed 2 nights in Oct 2017
Thanks for your comments. We hope to be much better for the next time you ´ll stay in our place. We will wait for you with very cold water or special juice like a present. Have a very good time our guest. And have a very good Christmas and a happy new year 2018!!!! Ana Maria Parra - General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A car would have been more helpful
The hotel is not what one would consider a normal run hotel. There is not desk to speak of. It is not manned. The owners live on property. They are very helpful with your needs. There is a office near the front door and thats where you go for help. If they are not there, there is a buzzer on the front door. There is a side gate that you use to enter and exit the room area. There is a pool but at my time there, they were filling it. Breakfast was included. They offer dish of fruit and a plate of scrambled eggs and fried plantains. If walking, go out past the park and go Left. Within 10 minutes is a small mall with bar/restaurants and on the backside there is a grocery store. Walk 10 more minutes and go across the cross walk, there is a mall with many stores and restaurants there. Buses are available on the main road to go to downtown San Juan. The back of the hotel faces the highway and you do get some noise from that in the room. No more than most hotels.
room
room
bath
bath
Stayed 3 nights in Aug 2017

4/10 Poor

Freddy, Los Angeles, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you have no other option.
Poorly cleaned room. The pictures online are not a true depiction of the place. If you want to be close to the hotel and not bother with a commute, then it's worth the stay. If not, then there is no need.

8/10 Good

Laura

Liked: Cleanliness, staff & service
The service was great, but our bathroom did not have natural ventilation.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dont judge a book by its cover.
This hotel was difficult to find but was quaint and clean inside. nice common area. Exterior needs work but good value for the price. Would have felt insecure if I had been alone. I would go again.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel, great location, great price and super clean.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Nadia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SCAM.
This was a terrible place! Firstly, it's a home, not a hotel. It's in the middle of a suburban neighborhood. There is no signage. I showed up and the place was CLOSED. Finally a "staff member" in his PJs came out and said his mom was asleep. Urged that we sign in (even though there was literally no one there) and showed us our rooms. When we saw the poor state and discovered that one of the rooms didn't even lock from the outside, we left the keys and booked elsewhere. FURTHER, when I requested a refund for the night that I DIDN'T STAY in the hotel, they rejected the request. Scam hotel.

8/10 Good

Lacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Andres, Costa Rica

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Expected more
This is a very mediocre hotel for the area, there are much better options for a little bit more money. The facilities are not kept well, there is no parking, it is in a residential area, there is no staff (only the owners in pijamas). It all just feels wrong.

6/10 Okay

Julianne

Disliked: Property conditions & facilities, room comfort
Convenient and clean hotel
This hotel was clean. All we wanted was quick access to the local fun things, clean beds and a hot shower which it had. The WiFi didn't really work for us but many local restaurants had free WiFi so we used it there. For the price we would stay there again. We have four kids and we often have a hard time finding places big enough for all of us. Our room had three queen beds and air conditioning as well.

4/10 Poor

Marineli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a bad experience, the hotel is a old house, with no parking we solicited a queen bed and received a full whit twin smell bad etc the breakfast bad. Definitely we don't recommend

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Location is good and close to airport. Manager/owner was not very customer service oriented. Other than that, the place is good

10/10 Excellent

Kika, Hallandale Beach Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in a good place
I will like to go back soon, nice please to stay with confort

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a very good condition, bed very comfortable and room was very clean, a few noise from the main road during the night.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
The owner no with good mood
The owner open up the door and she was angry because I reserve by expedia

8/10 Good

GUSTAVO, Miami,Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stayI
It's a comfortable small family hotel,I was there for 5 days,no complaints for the price,breakfast was ok, hot water 24 hs ,customer service excellent , good neighbor with close market,security 24 hs,,, difinetly I recomend this hotel if u are on a budget

8/10 Good

Sarah, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private Beach!!
I came to Costa Rica with my best friend and this was our last stop on our adventure. It was perfect - away from everything, we had the beach to ourselves and was able to relax. We rented boogie boards ($12) which was a great way to enjoy the beach. If you're looking for a secluded resort - this is the place!! On a side note I booked this hotel because it came up when I searched Manuel Antonio - this hotel is NOT in Manuel Antonio. If you don't have a car I would recommend arranging transportation in advance. At all the other places we stayed the staff provided us many transportation options - the only option at this hotel was a taxi. We were quoted $150 to San Jose and when we arrived the cab charged us $190 (was our first bad experience with a cab driver). This is a perfect place if you have a car!!

8/10 Good

Jet, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay, not to far from the airport
A good stay not to far from the airport. A nice small hotel, quiet. We'd stay here again. PROS: -Somewhat near the airport -Friendly staff -Included Tico breakfast. -Strong, free wifi in room -Quiet (at least when we were there) -Fridge in room CONS: -Limited parking inside the property walls

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonito, Limpio, Seguro, Comodo and priced well.
Pedro and Anita were very accommodating during our (3 family member) 5 night stay at Hotel Puerta del Sol. Shopping (for groceries and otherwise) at the Cariari Mall nearby was available. The hotel is near the airport and the room was very clean and comfortable. The A/C worked perfectly although was not really necessary at this time of year in the Costa-Rican Central Valley. The amply sized room had a wide variety of cable channels a ceiling fan as well. The Hard Rock Cafe was nearby too! Hotel Puerta del Sol is priced in a manner that is proper, unlike some of the hotels in the San Jose vicinity. I recommend the hotel wholeheartedly. Pura Vida!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
It was a good experience, the place is full of green zones which is very nice, the room is very nice and clean and i get a breakfast extremely delicius!

10/10 Excellent

VICTOR, OHIO, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is very convenient to some good restaurants, some nice apparel stores, dry cleaners & laundry, dentist, convenient food shop. I is very close to the bus stop for going into San Jose central. A short ride to the airport. the hotel is in a very quite neighborhood. the owner is hands on. The pool is clean and nice temperature and the grounds are very well kept. This is the 2 nd time I have stayed and will go back again.

6/10 Okay

Daniel Ch, Tijuana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Need to improve on the service...
The hotel pictures are true but the real thing is not as nice. The room was not nice... the bathroom roof was rotting because of the humidity. The room service was terrible. I get a call that if a want room cleaning I said yes and she said please leave the room now... and I said give me 20 minutes to get dressed and she said no it has to be now... then i said no thank you. They did not do any effort to really give the service. I do not recommend this hotel only if you want to save some money.

10/10 Excellent

Victor Tharp, Ohio U S A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location close to the major road access
The hotel was very sufficient and very clean the staff and owner were very nice and friendly. A nice breakfast every morning. When I go back to S J CR I will stay here again. Not fancy but plenty good.

8/10 Good

Elias, Tortuguero

Liked: Cleanliness, property conditions & facilities, room comfort
A comfy stay
The hotel was clean and tidy and the owners very friendly. Breakfast was different every day and very creative

10/10 Excellent

Mike Perras, Samara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Convenient Location
This was one of the nicest, cleanest small hotels I've stayed in in my two years in Costa Rica. I will stay there again. Owner and staff were very helpful and spoke English. Across the street from a nice mall and right on the main highway with a bus stop one block away. Excellent location for traveling in and out of San Jose, Alajuela or Heredia. Also, best breakfast of any stay I've had! Clean comfortable accommodations. Hot water. A/C (which I don't even need), but some really do! Very well priced! I will stay there again! Highly recommend this hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nice staff
The place is well hidden. San Jose itself is kind of a craphole. Our biggest qualms was the traffic noise at night. The highway is right behind the hotel. The bed wasn't great, and the internet wasn't either...though we found that to be normal for most CR hotels. The service was great, it's a mom and pop place...small and a beautiful garden around the pool. Best quality was breakfast which was served to us...including fruit, local egg breakfast w/toast, and juice and/or coffee.

8/10 Good

Josie, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with a great location
My sister and I wanted to experience Costa Rica for our birthday, so we chose a small hotel owned by locals. We had a great time!!! There was a Costa Rican breakfast awaiting us every morning, and Ana Maria (the owner) ensured that we signed up for the best tours. Thanks Hotel Puerta del Sol!!!!!!! This was indeed a vacation that we will remember for a lifetime!

8/10 Good

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War OK
Standard
Stayed 2 nights in Aug 2017

10/10 Excellent

Luiz , Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito aconchegante numa área residencial.
Hotel perto de San Juan, em Heredia, a 20 minutos de carro, num lugar muito tranquilo, seguro e agradável.
Stayed 11 nights in Jul 2017

8/10 Good

Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon emplacement
Hôtel pratique près de l aéroport, petit déjeuner sympa
Stayed 1 night in Jul 2017
Gracias por su comentario, en cuanto al comentario de que el desayuno es pequeño, me permito informar a usted que el desayuno es una cortesía del hotel, lo que implica que es gratis. Hemos optado por este desayuno porque es una comida que permite que los huéspedes no se vayan del hotel con el estomago vacío. La próxima vez que se hospede con nosotros pida que le den un desayuno mas abundante. Con los saludos cordiales. Atentamente, Ana Maria Parra - Gerente General Hotel Puerta del Sol

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveler

prima voor vroege vlucht
simpel hotel, prima voor 1 nachtje. Haal wel de plastic matrasbeschermer eraf als je niet aan het bed wenst te plakken.

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities
Handig tussen stad en vliegveld
2 daags verblijf net buiten downtown San Jose winkelcentrum 10 min Verschillende restaurants op loop afstand wel veel lawaai van de hoofdweg. Simpel ontbijt 1ste dag fruit,koffie ,vruchtensap,2 getooste boterhammen roerei en een worstje,beetje weinig voor grote eter 2de dag alleen ipv brood 2 pannekoekjes met marple sirup dus nog maar een erbij gevraagd dat was geen probleem. Beter zou zijn om een keus te hebben

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No es lo que esperaba
Buscando tranquilidad cerca de la ciudad, sin embargo la habitación contaba con una una ventana para iluminación y ventilación que daban al pasillo del vestíbulo. Sobre decir que tranquilidad no hubo ya que se oía toda la gente pasando, hablando, personal de mantenimiento de un lado para otro, etc... reservé dos noches de las q solo pude usar una para después buscar otro lugar

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Excelente ubicación e instalaciones, limpio y excelente servicio, muy agradable la estancia

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
The owners and their son were friendly and helpful as were all the staff. This was a totally enjoyable stay. The free breakfast was very good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable
Me gusto, volvería a ir, es muy facil de llegar y un ambiente muy acogedor

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Schöne Zimmer, unfreundliches Personal
Hotelbesitzerin war sehr unfreundlich. Ausserdem ist der Flughafentransfer NICHT inbegriffen - man bezahlt dafür noch 15Dollar extra!

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
HOTEL MUY SENCILLO
Los pasajeros llegaron en un vuelo muy noche y por obvias razones llegaron muy tarde al hotel y fueron regañados por las personas porque llegaron muy tarde incluso les gritaron y regañados les dieron la habitación muy sencilla y al día siguiente no había agua caliente para darse una ducha. El personal del hotel les comento que no pasaran por el lobby porque solo era para supervisor, siempre tenían que pasar por la reja para entrar. debido a que el hotel no fue del agrado de una persona (Sr. Arturo García), se vio en la necesidad de salirse, cediendo la habitación a un compañero de trabajo que compartía habitación con otra persona en ese mismo hotel, a lo que el personal del hotel no le gusto y los corrió antes de terminar su estancia.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Jenny, Uppsala

Liked: Cleanliness, property conditions & facilities, room comfort
Trevligt transferhotel
Bra vistelse! Området är inte att rekommendera om man inte har bil då det inte finns något att göra i området.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Amabilidad en lugar viejito
Dueños amables, cuartos pequeños, con decoración vieja, el tele no se veía bien y el ventilador de techo era muy bajo... Rico desayuno!