The hotel is not as portrayed on Expedia. While the picture of the pool and hotel looks inviting, it really is quite deceptive. We were in Costa Rica for 10 days and stayed at various hotels throughout the country. 9 of those stays were booked through Expedia. We rented a car for those 10 days that had a GPS system. We must have driven past Hotel Santo Tomas 4x. There were gates all around the property. You needed to ring a doorbell to get onto the property and then ring another doorbell to get into the hotel. It reminded us of a prison. The cost of this hotel was about the same as most of the other properties we stayed at and they far exceeded our expectations. We were completely disappointed and feel that Expedia should make some adjustments to the description of this property. We did not stay there and had to hunt for another property to stay at where we could feel comfortable and safe.
Comment from Hotel Management
Nov 13, 2016 by Thomas, Hotel Management
Hi, Your phrase of ( had been pretty successful finding our way ) indicates that you as many other travelers find in Costa Rica that the GPS, along with Google Maps doesn't work the way you want. I just finished a 17 day driving trip to Portugal and found the exact same thing. I think by the time you arrived at the lobby you were tired and angry and for no fair reason, punished the hotel. There is a big and I mean big lighted sign on top of the parking lot over the street, just look up to the right , that clearly indicates Hotel Santo Tomas Parking in big green letters on a white background, where to go for the reception, 20 meters further and to please ring the bell. It says on the sign ( Ring the Bell ) Yes, the hotel has security bars as does every other property in San Jose and most parts of Costa Rica , hey this is Latin America, but then again have you been to Chicago, Philly, Baltimore, East L.A. and many other places in the good old USA lately. I urge all readers of this review and my reply to go to any of the web sites where we are listed and view the photos. Thank goodness for the other hundreds others we have which are all pretty darn good from the past 27 years in business !
thanks for the review