Ratings based on 618 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, D.C.

Hybrid B&B and Hotel

Posted Mar 30, 2018
Pros: Close to everything Helpful staff Fast internet
Cons: Noise from upstairs
Location: Teatro Nacional Criollita Restaurant Jade Museum Central Market
A 100+ year-old house converted into a hotel and expanded. Rooms are large w/18' high ceilings and beds are comfortable. Nat as intimate as a B&B but not a Marriott. Superfast internet throughout (I was streaming movies in the evenings with no problems) the hotel, didn't find any dead spots anywhere. Modern flat screen TVs in the rooms. Secure parking if you rent a car (very important in San Jose). Breakfast was excellent with gallo pinto (rice and beans), fried eggs, toast, awesome coffee. Hotel staff was gracious and helpful with suggestions for things to do, places to eat and making your stay enjoyable. It's walking distance to just about anything you want to do or see in downtown San Jose and all the major tour companies pick up and drop off there. Suggest you book a room on the second floor. If you in a ground floor room, you can hear people walking down the hall upstairs and late night arrivals. However, the rooms are all away from the street so there isn't any street noise even with the windows open. Kids loved the hot tub and pool and it was a great break for adults after touring all day.
Comment from Hotel Management
Mar 31, 2018 by Thomas, Hotel Management
Hi Mark, Great Free WiFi, that's really important thank you , I just installed a new Ubiquity Mesh network throughout and it kicks! A most outstanding review and we do have five different room types to fit different needs and budgets. Again thank you: looking forward to your return. Warmest Regards Thomas
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2018
Nice place for short stop in San Jose. All tourest sight a short walk.
Comment from Hotel Management
Mar 29, 2018 by Thomas/GM, Hotel Management
Very nice , thank you .
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Great location!

Posted Mar 24, 2018
The Hotel has a feeling of coming home to Costa Rica. The employees were so helpful and friendly. We got to meet the owner and he was very personable and attentive .
Comment from Hotel Management
Mar 24, 2018 by Thomas & Staff, Hotel Management
HI Maria, great location is really important ! So happy I could meet and chat for a while with everybody. I try to do this every morning in the breakfast area. Wonderful review - Thank You so much !
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Very nice, central hotel.

Posted Mar 21, 2018
Hotel has very friendly helpful staff. The owner (and patron saint?) Thomas, hangs around the hotel quite a bit, greets guests, offers tips, and appears to be on top of things in general. Facilities include a nice hot jacuzzi to de-stress in the evenings and the free breakfast is very nice. Bottom line, Santo Tomas offers good value for money and I gladly recommend it.
Comment from Hotel Management
Mar 21, 2018 by Thomas/Owner, Hotel Management
Hola Aparicio, Great having you stay and I really enjoyed our chats . Just an oustanding review , thank you so much!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Great,friendly landing spot

Posted Mar 17, 2018
Super clean and friendly. David at front desk is a life saver!
Comment from Hotel Management
Mar 17, 2018 by Thomas/owner, Hotel Management
Hi Bermie, Boy , its short but really good , I will be sure Dave sees your comment ! Wonderful - Thank You Thomas
4 out of 5
Recommended
for Everyone
by A verified traveler

Charming hotel in the middle of town

Posted Mar 4, 2018
Pros: Reception staff
Cons: Breakfast
Location: Perfect location. Everything is within walking distance
Quick and Easy, but just right. This is a charming hotel in a great location with great reception staff. Even though we just spent one night, it was enough to say "I will be back"
Comment from Hotel Management
Mar 5, 2018 by Thomas/ owner, Hotel Management
Hi Surge, ( I will be back ) says it all Thank You so much !
1 out of 5
by A verified traveler from New York, NY

Horrible.

Posted Feb 28, 2018
Pros: Nothing.
Cons: Literally everything. They should shut it down.
Location: Incredibly unsafe and dangerous. Cannot be walked at night without being harassed and chased.
The area the hotel is located is very dangerous and unsafe, we were harassed and hassled by people on the street while we were still in the car. The room itself was absolutely deplorable and filthy. We spent 10 minutes inside the room booking a room at a different hotel for the two nights we were in town. We then checked out immediately. We are from NYC and are not shocked by much, especially city life, but this hotel would be best suited for a drug-binge, a date with a John or a personal suicide.
Comment from Hotel Management
Mar 2, 2018 by Thomas/owner, Hotel Management
Thank you for your review and I am sure most readers will understand your attitude.
2 out of 5
by A verified traveler from midlothian, virginia

Good Hotel, but less than what I was expecting.

Posted Feb 21, 2018
Small rooms and the bedding seemed very old and worn. There was a stain on our pillow case. Rug did not seem to be clean.! The hotel seems to need some renovations, but if you want true Costa Rican experience this is ok hotel. The one upside to the hotel is that it is right in the downtown area and very close to good restaurants and shopping.
Comment from Hotel Management
Feb 25, 2018 by Thomas/Owner, Hotel Management
Hi, Anonymous, You were in an economy room , most likely one of the original rooms in this 1908 home. Yes, we do provide a Costa Rica feel. Our location as you said is close to evrything. Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
Nice clean cheap room in center of town. Owner was very nice and staff was helpful in finding great restaurants to try
Comment from Hotel Management
Feb 12, 2018 by Thomas/Owner, Hotel Management
Hi, that is a really nice, short and concise review , that I am sure will be of help to future bookers! Thank You
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2018
Staff could be a little more motivated. They are not motiv
Comment from Hotel Management
Feb 7, 2018 by Thomas/Owner, Hotel Management
Hi Alan, this is from Thomas the owner, I watched the video from last night and spoke to my staff and your behavior in my lobby is not acceptable. Please find another hotel today and I will refund this second night thru Expedia and we won't be accepting any more reservations from you in the future.