Ratings based on 535 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not a comfortable stay

Posted Feb 13, 2017
Cons: cleanliness of rooms, more toiletries, update rooms
The pictures of the rooms from expedia look better than how they were in real life. I was traveling with my mother. Our room was dirty. The sheets and comforter had stains on them. Another guest at the hotel complained about the same issue. The mattress was not at all comfortable and to make it all worse we have high suspicions that there were bed bugs in the room. There was a dead insect at the seam of the mattress with a smear of blood. It looked like someone smashed it and ran it across. The hotel staff did change the sheets so we thought all was well but when I returned home from the trip, I noticed bug bites on my arm and on my foot that were definitely from the trip. My gf noticed them as soon as I came back. So now all of my clothes are in trash bags. In addition, there were barely any toiletries in the rooms. No shampoo, no conditioner, barely able to get extra soap. Breakfast options were the same every day.
Comment from Hotel Management
Feb 15, 2017 by owner, Hotel Management
I urge all clients to speak to the front desk clerk to call me right away or spoken to me in the breakfast area in the morning . I am there to address your issues. I apologize you were not happy and I will be on top of your comments with my cleaning staff this morning. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, England

Great hotel, near San Jose centre

Posted Feb 1, 2017
Pros: Beautiful decor, wood, cool floor tiles, big clean rooms, lovely pool n super jacuzzi above. Breakfasts made freshly, by the pool. Quiet. Helpful staf
Cons: Nothing to improve
Can't fault it- an oasis of calm in quite a hectic city.
Comment from Hotel Management
Feb 3, 2017 by owner, Hotel Management
Hi , Thank you so much for the great review.
3 out of 5
by A verified traveler from N

Ok hotel needs updates !!!

Posted Jan 3, 2017
This hotel in San Jose was ok. We paid for a 3 star hotel but I think with a few improvements it could really exceed that. The rooms need the grout re done in the bathroom BADLY! The shower curtains need to be switched out ASAP (the flower curtain needs To go and they need to stick to one color, that's easy to wash as needed). The comforter on the bed needs to go as well! They are old school motel like comforters. They should do sheets and blankets in white that's easy to wash with bleach and take down the old art work and plants hanging above the bed and switch it out for something a little more updated. Also the hotel had no working A/C. With these small improvements, I think it could make a big difference.
Comment from Hotel Management
Jan 6, 2017 by Thomas, Hotel Management
HI thank you for your suggestions on the economy room in the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
very friendly Hotal staff, room always clean and this is a nice place to stay.
Comment from Hotel Management
Dec 28, 2016 by owner, Hotel Management
Great having you stay and thank you for your kind words.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good value hotel

Posted Dec 9, 2016
Good price in a decent area of San Jose. Big benefit is that it has a pool
Comment from Hotel Management
Dec 11, 2016 by owner, Hotel Management
Thank you for your review, we are happy you enjopyed the pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2016
Great place, sirrounding area is a little sketchy. Nice pool and hot tub.
Comment from Hotel Management
Dec 29, 2016 by owner, Hotel Management
Hi Glad you enjoued the hotel, thank you for the review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good spacious hotel

Posted Dec 1, 2016
Pros: Big room, helpful staff, lovely sitting out area for breakfast.
Very helpful staff, big spacious room, interesting hotel. A bit noisy but all city hotels are.
Comment from Hotel Management
Dec 1, 2016 by Owner, Hotel Management
Hi, very nice review, thank you
2 out of 5
by A verified traveler from US

Disappointing

Posted Nov 12, 2016
Cons: See above.
The hotel is not as portrayed on Expedia. While the picture of the pool and hotel looks inviting, it really is quite deceptive. We were in Costa Rica for 10 days and stayed at various hotels throughout the country. 9 of those stays were booked through Expedia. We rented a car for those 10 days that had a GPS system. We must have driven past Hotel Santo Tomas 4x. There were gates all around the property. You needed to ring a doorbell to get onto the property and then ring another doorbell to get into the hotel. It reminded us of a prison. The cost of this hotel was about the same as most of the other properties we stayed at and they far exceeded our expectations. We were completely disappointed and feel that Expedia should make some adjustments to the description of this property. We did not stay there and had to hunt for another property to stay at where we could feel comfortable and safe.
Comment from Hotel Management
Nov 13, 2016 by Thomas, Hotel Management
Hi, Your phrase of ( had been pretty successful finding our way ) indicates that you as many other travelers find in Costa Rica that the GPS, along with Google Maps doesn't work the way you want. I just finished a 17 day driving trip to Portugal and found the exact same thing. I think by the time you arrived at the lobby you were tired and angry and for no fair reason, punished the hotel. There is a big and I mean big lighted sign on top of the parking lot over the street, just look up to the right , that clearly indicates Hotel Santo Tomas Parking in big green letters on a white background, where to go for the reception, 20 meters further and to please ring the bell. It says on the sign ( Ring the Bell ) Yes, the hotel has security bars as does every other property in San Jose and most parts of Costa Rica , hey this is Latin America, but then again have you been to Chicago, Philly, Baltimore, East L.A. and many other places in the good old USA lately. I urge all readers of this review and my reply to go to any of the web sites where we are listed and view the photos. Thank goodness for the other hundreds others we have which are all pretty darn good from the past 27 years in business ! thanks for the review Thomas
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2016
Pros: The staff was very friendly and helpful. The garden was very pretty.
Cons: Even though hotel seemed secure there was no lock on the window which made me nervous.
Comment from Hotel Management
Oct 28, 2016 by owner, Hotel Management
Hi, I will recheck all of the windows asap. I apologize for that. Thank you
4 out of 5
by A verified traveler

Center of San Jose consideration

Posted Oct 8, 2016 on Hotels
Interesting hotel, not your usual run of the mill type. Free breakfast was small but good, eggs cooked to order. Hot tub/pool was amazing, especially when raining. Owner is really nice. Getting into parking (which you have to pay for upon registration) or finding the proper entrance is very tricky for a first timer. We had to circle the block a few times before realizing the wall of steel/concrete and locked gates was the hotel. Even with a sign right there. Rooms not sound proof at all for noise coming in or going out. Cars start honking at around 6/7am.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Hi, A very nice and descriptive review Thank You .