Fantastic views but hospitality was mediocre
Posted May 28, 2016 on Hotels
After all the great reviews about this hotel and the friendliness of the 'two brothers from Texas', our experience did not meet those expectations. It was the consensus of our party of 4 that we felt like we were 'intruding' and we definitely did not get a 'warm, welcoming' vibe. The hosts were polite and it was difficult to put our finger on it however we all felt like they did not REALLY enjoy having us linger after dinner in the dining room and enjoying drinks even though they kept saying, words to the effect of 'our home is your home'. A few times we tried to engage them in conversation and felt like we were getting 'one liners' in response so we finally gave up. Other than the BEAUTIFUL view, not really much else stood out for us - dinner was good, but nothing outstanding.
Comment from Hotel Management
by Stephan, Hotel Management
Thank you for your review. Sorry you did not feel we treated you the way you expected to be treated. we treat everyone with the same respect they treat us. Everyone is allowed there own opinion of us, and thank you for yours. We will continue to be ourselves and enjoy our guests that enjoy us. Pura Vida!
Stephan and Jimmie