Posted Aug 8, 2014
Despite the hotel grounds and our room providing tranquil and comfortable accommodation of a very high standard, we were almost straight away made to feel like outsiders to the group as we booked through expedia. We were requested to wear bracelets to differentiate us. The provision of 'bottled water' was limited to one small bottle in a room booked for two. In addition, on the second night the room was turned leaving only one chocolate, which in itself is a gesture but when the room has two guests this becomes another point of dissatisfaction during a stay of being referred to as 'the Expedia people'. Finally, despite the food which was an additional cost being delicious, it was buffet only and therefore more costly than booking directly with the hotel as full board. Felt short changed by this given the inferior service. In particular the staff at the restaurant were not helpful in giving details of what food to expect to be served at said buffets which then makes deciding to eat said buffet or going out to find a restaurant a difficult one. All in all not a terrible hotel but when compared to the excellent standard of service experienced throughout the rest of costa rica this stay stood out as a let down and as a result we wouldn't go back.