Ratings based on 3 Verified Reviews

3.0 out of 5
3.3 Room cleanliness
2.3 Service & staff
4.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 8, 2014
Despite the hotel grounds and our room providing tranquil and comfortable accommodation of a very high standard, we were almost straight away made to feel like outsiders to the group as we booked through expedia. We were requested to wear bracelets to differentiate us. The provision of 'bottled water' was limited to one small bottle in a room booked for two. In addition, on the second night the room was turned leaving only one chocolate, which in itself is a gesture but when the room has two guests this becomes another point of dissatisfaction during a stay of being referred to as 'the Expedia people'. Finally, despite the food which was an additional cost being delicious, it was buffet only and therefore more costly than booking directly with the hotel as full board. Felt short changed by this given the inferior service. In particular the staff at the restaurant were not helpful in giving details of what food to expect to be served at said buffets which then makes deciding to eat said buffet or going out to find a restaurant a difficult one. All in all not a terrible hotel but when compared to the excellent standard of service experienced throughout the rest of costa rica this stay stood out as a let down and as a result we wouldn't go back.
1 out of 5
by Kirsten from San Jose, Costa Rica

Spa and Yoga near by the volcan Poas

Posted Jul 29, 2013
Pros: Only the massages were very good
Cons: Its better to go to La Fortuna near the volcano Arenal, they are porfessionals.
Location: you can visit the volcano Poas
we wanted to do Yoga.It was a reason to go in this hotel. there have been no Yoga class, because there have been only 5 persons in the hotel. They didn't inform us before. For sunday we had 2 reservations for a facial treatment. Nobody show up and at the reception desk they told us, they had forgotten our reservation. Our room wasn"t clean up. I called them 3 times before the weekend to be sure, that all our reservations are o.k. We payed more than 500 US $ and had only two massages on saturday. It was my birthday present!!! Horrible experience, never again!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Place with Friendly Staff.

Posted Mar 19, 2012
Everything was great with the Pure Vida Spa and Yoga Retreat. The one big problem is that if a person goes on their website it says all meals are included. But, if you book through EXPEDIA the meals are not included and you will receive a whooping extra charge per meal eaten there. Be ready to pay more than expected. The view is great and there is a very nice coffee field right across from the property which made for a very senic run and walk.