Ratings based on 603 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from los angeles

Amazing hotel clean and staff are very helpful

Posted Sep 27, 2016
overall excellent staff very helpful room very clean amenities are good but the pool was soo cold people hardly enjoyed it
Comment from Hotel Management
Sep 28, 2016 by Sergio Retana / Reservations Manager, Hotel Management
Dear Nida, Thank you for sharing your experience with us. We are glad to see that you enjoyed your stayed with us, our number one priority is the guest satisfaction in a 100% we expect you can come back to enjoy the Radisson service again. Sincerly,
3 out of 5
by A verified traveler

Hotel is fine but cleaning staff are a total night

Posted Sep 26, 2016
Pros: Location
Cons: Warning about being on the edge of the rotten part of town.
Location: It is a small country so everything is near. The best thing by miles is a trip called the 3 in 1 which takes you through the canopy of the rain foret
In one week the room was only cleaned 2. I even had the cleaner look me in the eye and lie to my face which has never happened before and the managers above her thought it was funny.
Comment from Hotel Management
Sep 28, 2016 by Sergio Retana / Reservations Manager, Hotel Management
Dear guest, Thank you for your comments of your experience with us. We truly apologize for the inconvenience you had with the housekeeping department, we already redirect this situation with our team and I assure you we are working diligently to ensure a similar situation does not occur again i the future. We thank your review and we will use it to turn up our operation.
4 out of 5
by A verified traveler from Iowa

Need to repair shower in room 2006.

Posted Sep 20, 2016
Hard to turn on water as hot & cold handles completely stripped and come off.
Comment from Hotel Management
Sep 21, 2016 by Sergio Retanna / Encargado de resrvaciones, Hotel Management
Dear guest, We apologize for the inconveniences you had during your stay with us, we assure you we are working diligently to ensure a similar situation does not occur again in the future, thank you for your comments and we will use them to improve our service. Best regards
4 out of 5
by A verified traveler

Great location great amenities

Posted Sep 11, 2016
As nice as expected. The staff was very accommodating and the buffet and happy hour was very good. The rooms are clean and comfortable. I would stay there again
Comment from Hotel Management
Sep 12, 2016 by Sergio Retana / Encargado de reservaciones, Hotel Management
Dear guest, Thank yu for taking the time and share your experience with us. We are trhilled that you enjoyed your stay withs us we expect you can come back n the future and we can succed your expectations again. Thank you for your preference,
1 out of 5
by A verified traveler from hyattsville, md

Cloudy

Posted Sep 5, 2016
I would not recommend this hotel to nobody and I wouldn't like to say that you guys should be ashamed of yourself to send someone to such a place to stay where there's dampness the doors of the hotel rooms are open where they're trying to drop off their belongings inside of the rooms the front of Serta mattresses which roaches are running around it's damp and the smelly also there's not good customer service the restaurant is the only thing that you can find a little bit of happiness and it is so gloomy place to be and you can't get any ice ice machines do not work you wait for ice it takes an hour and a half to get the ice plus they do not want to change the Colonia some money to us some money if you have it and the swimming pool is the floor around the edges of the swimming pool where they're very dirty and gritty needs to be updated and it needs to be painted and reconstructed the gym looks better than anything else in the hotel
Comment from Hotel Management
Sep 6, 2016 by Sergio Retana A. / Encargado de Reservaciones, Hotel Management
Dear guest, On behalf of the entire Radisson staff we apologize for all the inconveniences that you had during you stay with us, this situations are not usual in our hotel and we will discuss it with our team to see what happened and to guarantee that any similar situation does not occur again in the future. We appreciate your comments and we will use them to turn up or operations.
2 out of 5
by A verified traveler from denver

Horrible location

Posted Sep 4, 2016
The location of the hotel is terrible. The hotel location has bad traffic and nothing to do close by It's located in an old neighborhood and during the week is a nightmare to get there.
Comment from Hotel Management
Sep 5, 2016 by Sergio Retana A. / Encargado de Reservaciones, Hotel Management
Dear Tere, Thank you for taking the time and share your experience at the hotel. On behalf of all the Radisson staff we apologize for the inconvenience you had during your stay. We also inform you that we have a guest service counter who can show you how to move around the area and also we are located just 10min walking distance from downtown and 10 minutes in car from the closest commercial center, we apologize if this information wasn’t given before. We appreciate your comments and we will use them to turn up our operations, Sincerly,
5 out of 5
by A verified traveler

Posted Aug 27, 2016
The romo was Very celan and the staff is really nice and kind.
Comment from Hotel Management
Aug 28, 2016 by Sergio Retana A. / Encargado de Reservaciones, Hotel Management
Dear Guest, Thank you very much for taking the time and share your experience at this hotel. We are thrilled to see that you enjoyed your stay with us, we hope you can visit us again in the future. Thank you very much for your preference.
5 out of 5
by A verified traveler from San Francisco, CA

Nice Hotel, great guest services

Posted Aug 17, 2016
Pros: Extra guest service on the 4th floor
It was what I expected and beyond, the front desk staff maybe will need just a little training to provide best customer service but in general, the hotel experience was great.
Comment from Hotel Management
Aug 17, 2016 by Sergio Retana A. / Encargado de Reservaciones, Hotel Management
Dear Mauricio, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Radisson we apologize for the concerns you shared about your experience at this hotel. I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
1 out of 5
by A verified traveler from Toronto, Canada

Looks great, but too many issues.

Posted Aug 17, 2016
Pros: The hotel staff that we had dealings with were very friendly.
Cons: Cleanliness of the hotel, specifically cockroaches.
Location: The location is not in a great area. We arrived once it was dark out, so we decided to stay in the hotel for the evening.
We booked this hotel on our last night in Costa Rica. We thought it was close enough to the airport, however still allowed us to experience a few more sights. The airport was reasonably close at 20 minutes. We dropped off our bags and went to dinner at the Hotel. The initial service was quick and pleasant, however the staff seemed to disappear. Our food took forever to come out. When it did, the chicken was cooked, but lukewarm. We were so hungry by this point that we ate it anyway. No one returned to see if we needed anything, including a beverage re-fill. We sat at our table for a very long time before having to go to the front to get our bill. We weren't in a huge rush, and have previously enjoyed the more laid back nature in Costa Rica, however the wait time was quite excessive. Our room looked fantastic and had a lot of amenities. We were excited about the rainfall shower head and sleep number bed. However, upon our return from dinner, we found two cockroaches! It was disgusting. The bathroom had a hand towel holder that was barely hanging on. Due to the cockroach issue, we slept with the lights on. We were very disappointed as this was the only chain we had stayed at during our trip, and it was by far the worst of our trip.
Comment from Hotel Management
Aug 21, 2016 by Sergio Retana A. / Encargado de Reservaciones, Hotel Management
Dear Sarah, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the sevice and cleaness issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,
5 out of 5
by A verified traveler

Great place to get close of everywhere!!

Posted Aug 16, 2016
So comfortable and clean. Great attention all day.
Comment from Hotel Management
Aug 17, 2016 by Sergio Retana A. / Encargado de Reservaciones, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at this hotel. We are thrilled to see that your expectations has been accomplished. On behalf of all the Radisson staff we thank you for your preference and we hope we can see you again here when your business bring you back around this area. Best regards,