Ratings based on 208 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from MD

Hotel close to everything

Posted May 15, 2017
Very comfortable room, and hotel for social activities, meetings. Great hotel restaurants and amenities, close to everything.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice close to the mall mutiplaza and lots of rest

Posted May 6, 2017
Hi the price of water small bottle cost is 7 $ plus tax it's is to EXPENSIVE and they don't have the price in the room Guys never drink water in the hotel o buy 👎👎👎👎👎👎
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Location location location

Posted May 2, 2017
Nice location near the mall and movie theater. The food was amazing! Kids also enjoyed the pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2017
great hotel with great service ...absolutly recommended
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Great accommodations but slow service.

Posted Mar 29, 2017
Pros: The buffet, pool and bar.
Cons: Check in and carpets.
Location: I was on a Caravan tour, but great location. Not great walking to any places, driving ok.
Beautiful hotel but check in was very slow, enough staff but untrained as to handle guests. Parts of the carpet had bumps in them and should be stretched or repaired. Excellent buffet with a wonderful variety of fresh foods and fruits.
Comment from Hotel Management
Apr 20, 2017 by Ricardo Menendez, Hotel Management
Dear Neil, Thank you very much for your comment, we really appreciate you taking the time to share with us your stay. We feel happy to know the buffet, pool area and bar met your expectations and helped you enjoy our experience with us. We will take into consideration your comments and we will improve, since our only purpose is our clients satisfaction. Hope you enjoyed your caravan tour, and enjoyed Costa Rica. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Sao Paulo - Brazil

One of the best in Costa Rica

Posted Mar 6, 2017
Pros: Facilities, services and breakfast.
Cons: Nothing
Location: City and mall.
Perfect facilities and staff. Restaurants to choose. Excellent breakfast buffet.
Comment from Hotel Management
May 5, 2017 by Ricardo Menendez , Hotel Management
Dear Antonio, Thank you very much for sharing your experience with us, we feel delighted to know you enjoyed your stay in our hotel. We hope you come visit us very soon. Best regards, Ricardo Menendez
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Everything was great

Posted Mar 1, 2017
Great room, great food, great weather, loved it. There is nothing more to say.
Comment from Hotel Management
Mar 17, 2017 by Ricardo Menendez , Hotel Management
Dear Mark, Thank you very much for choosing us in your last stay in San Jose. We could not be happier to hear everything was great in you visit. We hope you come visit us soon. Best regards, Ricardo Menendez
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent beds and perfect location for shopping

Posted Feb 26, 2017
Pros: The beds are great and the proximity to the mall can't be beat.
Cons: No breakfast thrown in for a $200 night room? Nothing about the room screams worth 200 so at least include breakfast....even fewer star hotels do that
Location: Multiplaza Mall and other nearby shopping locations.
Great hotel if you have a day or weekend of shopping at Multiplaza Mall planned. The beds are extra comfortable and it's a clean, comfortable room as well. Definitely not a 5 star hotel but very nice and I would recommend it although it's a bit pricey for what you get.
Comment from Hotel Management
Apr 20, 2017 by Ricardo Menendez , Hotel Management
Dear Anonymous, Thank you very much for sharing your comments with us, we feel delighted to know our location and our beds helped you get the best rest and could enjoy a day of shopping in Multiplaza Shopping Mall. We are sorry to hear you had some inconveniences with the rate since breakfast was not included, we will make sure when booking our clients know for sure was is included in the rate. Thank you for choosing us and thank you for recommending our hotel. We hope you come visit us very soon. Best regards,
3 out of 5
by A verified traveler

all was ok but nothing stands out for me to return

Posted Feb 20, 2017
Pros: staff were sweet in general
Cons: everything could be better.
Location: location is ok. but it is not the town center.
for what it charges, i was not impressed. the breakfast was the least to care about.
Comment from Hotel Management
Apr 20, 2017 by Ricardo Menendez , Hotel Management
Dear Anonymous, Thank you very much for sharing your experience with us, we feel happy to know you the service given during your stay were of your satisfaction. We are sorry to hear we did not met your expectations during your stay, as you say our hotel is located in Escazu an upscale business and entertain area 15 minutes away form San Jose down town. Thank you for your comments.
5 out of 5
by William

Great start and end of a trip to Costa Rica

Posted Feb 15, 2017 on Hotels
Great staff; intelligent, pleasant, helpful people. Very quiet. Big soaking tub. Surprisingly good restaurants.
Comment from Hotel Management
Mar 20, 2017
Dear William, Thank you for preferring us, we are more than happy to hear you enjoyed your stay with us. We hope you come visit us very soon. Best regards, Ricardo Menendez General Manager